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Presentaties & Videoregistraties #FOCI2020

Downloadlinks naar beschikbare presentaties & videoregistraties:

The faster innovation

Patrick Roelandt
Managing Director
Dialog Groep


Why Digital Experience businesses will be better prepared for the new reality

Kasper Roos
CEO of Aspire


Klantcase Star-shl:  een chatbot in 1 week
Antoinette Tekstra
Afdelingshoofd bij Klantencontactcentrum


Klantcase NN: Transition to Customer Engagement

Edwin Nuijten &
Edgar van Waardenburg
Nationale Nederlanden


Customer Experience in a Post-COVID-19 World

Greg van den Heuvel


Market Study: CX in a Post-COVID-19 World


Grow your business & delight your customers

Chris Cummings
Principal Product Manager Precisely



How to create two-way customer conversations in the “contactless” world

Neal Keene
Field CTO
Smart Communications


Re-Imaging Customer Service

Gerhard Heide
Global Head of Market Strategy and Vision Precisely


Orchestration and dashboarding of complex customer experience platforms

Achim Schuch
Alliance & Sales Director


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