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Presentations & Video Registrations #FOCI2020
Download links to available presentations & video registrations:
The faster innovation
Patrick Roelandt
Managing Director
Dialog Groep
Why Digital Experience businesses will be better prepared for the new reality
Kasper Rose
CEO of Aspire
Customer case Star-shl: a chatbot in 1 week
Antoinette Tekstra
Head of department at Customer Contact Centre
Customer Case NN: Transition to Customer Engagement
Edwin Nuijten &
Edgar van Waardenburg
National Nederlanden
Customer Experience in a Post-COVID-19 World
Greg van den Heuvel
Market Study: CX in a Post-COVID-19 World
Grow your business & delight your customers
Chris Cummings
Principal Product Manager Precisely


How to create two-way customer conversations in the “contactless” world
Neal Keene
Field CTO
Smart Communications
Re-Imaging Customer Service
Gerhard Heath
Global Head of Market Strategy and Vision Precisely
Orchestration and dashboarding of complex customer experience platforms
Achim Schuch
Alliance & Sales Director
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