Bunnik, September, 2023 – We are very proud to announce that Aspire, a well-known international industry analyst firm, has recognized European Dialog Group on their global leaderboards for the implementation of Customer Communications Management (CCM) and Customer Experience Management (CXM).
Aspire Leaderboard: CCM-CXM Implementation Services
Dialog Group is regarded as an independent CCM-specific solution integrator with deep expertise in solution design, system implementation and document design and maintenance.
Aspire Leaderboard: CXP Platform Implementation Services
Dialog Group is also listed on the Communications Experience Platform Leaderboard. Based on our Customer Interaction Layer vision, experience with digital self-service, integration of cloud solutions and hosted managed services. Among other things, we also built our own conversational IP (Flowcore).
“It’s great to be on the Aspire Leaderboard. As a highly focused and specialized local mid-sized player, we are proud of this position. This recognition is a well-deserved high-five for all the hard work and our tremendous dedication to supporting our customers to the best of our ability,” said Patrick Roelandt, managing director & co-owner Dialog Group.
We scored 8.33 out of 10 in terms of customer feedback score. Some of the customer quotes mentioned are:
- “From a collaboration point of view, our exchange has been mainly commercial and the responsiveness and open attitude of the vendor is much valued.”
- “Thinking along in solutions, support in creating vision and commitment to what they promise.”
- “Delivered added value for customers thanks to our collaboration.”
- “Significantly reduced operational costs thanks to successfully developed process flows with chatbot technology.”
‘We see Dialog Group as a forward-thinking, Benelux-headquartered solution integrator that focuses on CCM-to-CXM transformation through its Customer Interaction Layer vision, investments in own chatbot technology and partnerships with several technology providers, most notably Precisely”, says Kaspar Roos, Founder & CEO of Aspire. “As Dialog Group continues to expand across Europe, the company is actively transforming from a specialized solution integrator focused on outbound communications to a tech-enabled hosted managed services company focused on broader CCM-CXM capabilities such as digital forms and bi-directional digital communications”.
About Dialog Group:
Dialog Group offers in-depth service expertise ranging from communications design and development, hosting and maintenance, data management, forms, chatbots, personalized videos and other bi-directional, conversational channels. Traditionally, Dialog Group has a strong history in implementing & integrating solutions based on on-prem software, but is increasingly shifting to both a cloud and a hosted managed services model in which it offers a compelling CX vision. The company is primarily active in the Benelux, but is expanding into Germany and the Czech Republic and partnering in other countries such as Italy. It is positioned as an aspirational player but with strong potential for future market growth.
Discover more about Dialog Group
About Aspire:
As an industry analyst firm, – Aspire works with leading Customer Communications Management (CCM) and Customer Experience Management (CXM) technology vendors and service providers across the globe, helping them with market insights, strategy, and business development.
In 2018, Aspire launched the Aspire Leaderboard, a digital-first vendor positioning and insights portal aimed at the evolving CCM market. Registration is free of charge, and you will stay up-to-date on relevant developments in the CCM-CXM industry.
Discover more about the Aspire Leaderboard
Do you wish to speak to someone about this press release?
+31 6 54943664
[email protected]
More inspiration
Find the right balance between efficiency, accessibility, and human contact in your channel strategy
A successful channel strategy requires a balance between efficiency, accessibility, and human contact. Excessive channel steering can lead to customer frustration and loss, while listening to customer needs and providing diverse channels enhances customer satisfaction and creates a positive brand experience.
The importance of the right Channel Strategy to best serve customers
A well thought out and effective channel strategy can make the difference between satisfied customers and customers going to competitors. Let's look at the importance of a proper channel strategy in serving your customers in the best way possible.
Aspire CEO Kaspar Roos on improving customer experience, managing digital transformation and the future of artificial intelligence
Kaspar is the CEO and founder of Aspire, a consulting firm specializing in Customer Communications Management and Customer Experience Management. Dialog Group and Kaspar have the same mission: to help companies with their digital transformation to improve the customer experience company-wide.