LEISURE & TRAVEL
Win customers for life with hyper personalized service.
✔ High customer satisfaction and customer retention.
✔ 24/7 digital customer service
✔ Personalized customer journeys
Optimize your guest’s digital journey
Be accessible anytime, through any channel so your guests can have a carefree time? You can! Offer a personalized service worth 9+ in every channel. That way, you invest in customer trust and a long-term relationship. Even in tough economic times, when leisure is not a necessity for consumers.
But where do you start? We help you optimize your customer journey digitally, so that your guest experiences excellent service at every stage of the customer journey through all touch points. Not only by deploying smart, technological solutions. But also by connecting your marketing department with the IT department and customer service.
This way, the interaction between your guest and your organization becomes hyper-personal and effective. You transcend your guest’s trust – that excites them and so do you. Want to bet your guests can’t wait to book?
FACTS AND FIGURES
%
of people under age 36 book accommodation online. This percentage is going to increase in the coming years.
Bron: Businessofapps.com
%
of travelers find it important to be able to plan or book a trip via their smartphone. Smooth customer contact from a mobile device is therefore crucial for a good customer experience
Bron:
%
of travelers watch online videos before deciding where to vacation and 45% book their trip immediately after watching a video
Bron: Reiswerk.nl
Our promise: grip on all your customer interactions
The interaction you have with a guest is often fragmented across different channels, systems, processes and departments. We make sure that all your digital customer interactions are personal and frictionless, without making the process complicated or time-consuming. We do this using our customer interaction layer.
The result? Scalable customer service, a streamlined process, growing revenue and more satisfied guests.
OUR SOLUTIONS FOR LEISURE & TRAVEL
Self-service
More and more guests are embracing self-service. So give them that opportunity. Step into your guest’s shoes. How nice is it if you can make changes or requests yourself, without having to ask? Opt for a customer portal, a digital colleague or a voicebot with artificial intelligence.
Omnichannel
The online experience should be as good as the offline experience. With an omnichannel strategy, all your touchpoints connect seamlessly. A carefree vacation abroad, with excellent 24/7 customer service from the home country. That’s taking care of your guest.
Conversation intelligence
Automated conversations that are almost indistinguishable from human conversations. That provides conversational intelligence. Let a bot handle repetitive questions and tasks, giving you more time for converting or decision questions.
Signature, authentication and authorization
Do you often work with quotations and official documents? Then you want to set up a digital signing process simply and securely. With our signing and authentication options you make it easy for your guest and you know for sure that the guest is who you think he is.
HAPPY CLIENTS
WE KNOW YOUR CHALLENGES
IT
As a modern internal service provider, bend existing systems to your will for better customer interactions.
CUSTOMER SERVICE
Make it easy, frictionless and fun for your customer to do business with you.
MARKETING & INNOVATION
Win customers for life by making interactions truly personal.
FROM CUSTOMER ORIENTED THINKING TO CUSTOMER-CENTRIC ACTION
Download the free whitepaper
In this white paper we help you on your way with the biggest challenges of the moment: complex organizational structures, a complex IT landscape and poor quality of (customer) data:
WHY YOU CAN COUNT ON US
30+ years of experience
We understand the challenges you face
Certificates
ISAE3000, ISO27001,
FSQS-NL, EcoVadis Zilver, NEN7510
Technology partners
Who help you deliver excellent customer experiences
80+ professionals
Who understand what barriers your client is experiencing
Benelux & DACH
With offices in the Netherlands, Belgium and Germany