CUSTOMER INTERACTION LAYER
With the customer interaction layer all digital customer interactions will be personal and without trouble.
The customer interaction layer
Crucial for an excellent customer experience
The interaction you have with a customer as an organization is often fragmented across different channels, systems, processes and departments. How do you ensure – despite all the internal factors – that all digital customer interactions are still personalized and frictionless?
With the customer interaction layer you can take back control of all systems, processes and departments that are related to customer interactions. Can you succeed in getting all this to work well together and connecting it to all the channels through which your customers come into contact with your organization? Then you have a solid base for achieving an optimal customer experience within the customer journey.
ALL COSTUMER INTERACTIONS IN A GOOD STRUCTURE, THIS IS HOW YOU DO IT:
The customer interaction layer is a way to organise and tidy all of the interactions between customers and employees, including all of the necessary systems and processes. It is a way of work where we can help you to connect the systems and departments withing your organization. You could compare the customer interaction layer with the flight control who has to monitor multiple flights at the same time to their right destination. All customer interactions must be handled the right way.
STEP BY STEP TOWARDS A CUSTOMER INTERACTION LAYER
You are not the only one who is having trouble keeping track of all the incoming and outgoing messages in the digital customer interactions. Complex IT-processes go wrong or there isn’t enough use of data to get you settled in the right direction… We get it!
We will help you step by step to get from problem towards a solution.
1. Recognizable challenges in customer interactions
2. Causes within companies
3. The customer interaction layer
4. Customers for life
A SELECTION OF THE SYSTEMS WE CAN INTEGRATE
Would you like to discover the options around the customer interaction layer or hear how we can implement this into your organization?
Please contact Philippe Van Nieuwenborgh
+31 30 656 61 40
OUR AREAS OF EXPERTISE WITHIN THE CUSTOMER INTERACTION LAYER
Some functionalities within the customer interaction layer are indispensable if you want to make the interaction with your customer digital and personal. Below we list the functionalities that you can connect within the customer interaction layer.
FROM CUSTOMER ORIENTED THINKING TO CUSTOMER-CENTRIC ACTION
Download the free whitepaper
In this white paper we help you on your way with the biggest challenges of the moment: complex organizational structures, a complex IT landscape and poor quality of (customer) data: