Customer Experience Management (CXM) is a hot topic. More and more companies are recognizing that providing a great customer experience is the route to business success and growth. Is your organization ready to put CXM into practice? In this blog, read the key CXM trends of 2023.
A person with an auditory disability will never become a satisfied customer if the only way to communicate with your organization is through the telephone. While a person with a visual impairment does not want to receive information from you through a video. But also persons without disabilities can encounter problems in contacting your organization…