FOR MARKETING &
INNOVATION
Your customer decides when and how he has contact with your organization. And always gets the same customer experience without friction.
Is your customer really the center of attention?
While people loudly proclaim how centrally you have the customer, you also see that it remains quite difficult to make customer interaction faster and easier for both your customer and your organization. Or do customers experience something completely different than what your organization thinks it delivers? Time to do something about it.
Win customers for life
Attracting new customers costs 7 times more than retaining your customers. So spend that attention to a flashy marketing campaign preferably on surprising your existing customers. By making it easy, frictionless and fun for your customer to do business with you.
THE BENEFITS
DIGITAL SELF SERVICE
SURPRISE YOUR CUSTOMER WITH
EVERY INTERACTION
CHANGE IN LINE WITH CUSTOMER REQUIREMENTS
VALUABLE INTERACTIONS
DIGITAL SELF SERVICE
Your customer is given the control to arrange things himself, when and how it suits him. This leaves you more time for extra personal attention at moments that matter.
Give customers the control
To arrange matters via their preferred channel.
Settled in one go
Customers no longer need to call or be forced to switch channels.
You are there when you need to be there
Digital where possible. Personal at times that make the difference.
SURPRISE YOUR CUSTOMER WITH EVERY INTERACTION
Every interaction is an opportunity to positively surprise your customer. With our unique solutions you can provide that optimal.
WOW experience
Take that extra step with deep personalization and interactivity.
Frictionless
Customers never have to fill in something you already know, or switch channels unnecessarily.
Conversations with context
Respond to customer-specific needs in real time for more engaged customers.
SURPRISE YOUR CUSTOMER WITH EVERY INTERACTION
Every interaction is an opportunity to positively surprise your customer. With our unique solutions you can provide that optimal.
WOW experience
Take that extra step with deep personalization and interactivity.
Frictionless
Customers never have to fill in something you already know, or switch channels unnecessarily.
Conversations with context
Respond to customer-specific needs in real time for more engaged customers.
CHANGE IN LINE WITH CUSTOMER REQUIREMENTS
Customer requirements change at lightning speed. Change with them by moving customer interaction to software designed for that purpose. This way, not every change has to go through your IT department and you can easily use customer data in all your communications.
Not dependent on IT
No longer depend on IT for every change in your communications.
Flexible
Faster experimentation and innovation through flexible systems.
Security first
Customer data is processed and stored in a fully GDPR-compliant manner.
VALUABLE INTERACTIONS
Enrich messages across any channel with fill-in-the-blank fields, hyper-personalized content, clickable charts and interactive, personalized videos. Deploying a new channel?
New channels
Easily connect new channels, such as interactive video or chat.
Responsive
Send relevant digital communications such as e-mail, SMS, chat and push notifications through a single browser.
Optimal ease of use
Anyone can easily create content that is optimized for any screen
Intelligent forms
Interactive video
VALUABLE INTERACTIONS
Enrich messages across any channel with fill-in-the-blank fields, hyper-personalized content, clickable charts and interactive, personalized videos. Deploying a new channel?
Conversational intelligence
Digital customer interaction
New channels
Easily connect new channels, such as interactive video or chat.
Responsive
Send relevant digital communications such as e-mail, SMS, chat and push notifications through a single browser.
Optimal ease of use
Anyone can easily create content that is optimized for any screen.
4,290,000,000 HITS IN GOOGLE ON CUSTOMER EXPERIENCE. OVER 4 BILLION TIMES IT GETS TALKED ABOUT.
let’s just do it, shall we?
OUR CLIENTS
RELEVANT ARTICLES
Retrospect on 2022 by Patrick Roelandt, managing director
For Dialog Group it has been a special year with many highlights. Patrick Roelandt looks back on the past year with you, where we experienced substantial growth.
Our cunsultant tells: Hugo van Speybroeck
“18 years ago I was approached by a headhunter office in Leuven. They were looking for someone with an all-round IT profile who at the same time enjoys contact with customers…”
Our consultant tells: Hans van Breeden
“I came to Dialog Group as a customer. From my role as Document Specialist at health insurer De Friesland, I approached Dialog Group around 2005 for a new document management system…”
Digital strength
Changing your organization is not something you do in one day. And not with yet another new marketing tool either. You can change it by working smartly with your processes and systems. We give you the digital strength to make this happen.