FOR MARKETING &
INNOVATION
Your customer decides when and how he has contact with your organization. And always gets the same customer experience without friction.
Is your customer really the center of attention?
While people loudly proclaim how centrally you have the customer, you also see that it remains quite difficult to make customer interaction faster and easier for both your customer and your organization. Or do customers experience something completely different than what your organization thinks it delivers? Time to do something about it.
Win customers for life
Attracting new customers costs 7 times more than retaining your customers. So spend that attention to a flashy marketing campaign preferably on surprising your existing customers. By making it easy, frictionless and fun for your customer to do business with you.
THE BENEFITS
DIGITAL SELF SERVICE
SURPRISE YOUR CUSTOMER WITH
EVERY INTERACTION
CHANGE IN LINE WITH CUSTOMER REQUIREMENTS
VALUABLE INTERACTIONS
DIGITAL SELF SERVICE
Your customer is given the control to arrange things himself, when and how it suits him. This leaves you more time for extra personal attention at moments that matter.
Give customers the control
To arrange matters via their preferred channel.
Settled in one go
Customers no longer need to call or be forced to switch channels.
You are there when you need to be there
Digital where possible. Personal at times that make the difference.
SURPRISE YOUR CUSTOMER WITH EVERY INTERACTION
Every interaction is an opportunity to positively surprise your customer. With our unique solutions you can provide that optimal.
WOW experience
Take that extra step with deep personalization and interactivity.
Frictionless
Customers never have to fill in something you already know, or switch channels unnecessarily.
Conversations with context
Respond to customer-specific needs in real time for more engaged customers.
SURPRISE YOUR CUSTOMER WITH EVERY INTERACTION
Every interaction is an opportunity to positively surprise your customer. With our unique solutions you can provide that optimal.
WOW experience
Take that extra step with deep personalization and interactivity.
Frictionless
Customers never have to fill in something you already know, or switch channels unnecessarily.
Conversations with context
Respond to customer-specific needs in real time for more engaged customers.
CHANGE IN LINE WITH CUSTOMER REQUIREMENTS
Customer requirements change at lightning speed. Change with them by moving customer interaction to software designed for that purpose. This way, not every change has to go through your IT department and you can easily use customer data in all your communications.
Not dependent on IT
No longer depend on IT for every change in your communications.
Flexible
Faster experimentation and innovation through flexible systems.
Security first
Customer data is processed and stored in a fully GDPR-compliant manner.
VALUABLE INTERACTIONS
Enrich messages across any channel with fill-in-the-blank fields, hyper-personalized content, clickable charts and interactive, personalized videos. Deploying a new channel?
New channels
Easily connect new channels, such as interactive video or chat.
Responsive
Send relevant digital communications such as e-mail, SMS, chat and push notifications through a single browser.
Optimal ease of use
Anyone can easily create content that is optimized for any screen
Intelligent forms
Interactive video
VALUABLE INTERACTIONS
Enrich messages across any channel with fill-in-the-blank fields, hyper-personalized content, clickable charts and interactive, personalized videos. Deploying a new channel?
Conversational intelligence
Digital customer interaction
New channels
Easily connect new channels, such as interactive video or chat.
Responsive
Send relevant digital communications such as e-mail, SMS, chat and push notifications through a single browser.
Optimal ease of use
Anyone can easily create content that is optimized for any screen.
4,290,000,000 HITS IN GOOGLE ON CUSTOMER EXPERIENCE. OVER 4 BILLION TIMES IT GETS TALKED ABOUT.
let’s just do it, shall we?
OUR CLIENTS
RELEVANT ARTICLES
Aspire CEO Kaspar Roos on improving customer experience, managing digital transformation and the future of artificial intelligence
Kaspar is the CEO and founder of Aspire, a consulting firm specializing in Customer Communications Management and Customer Experience Management. Dialog Group and Kaspar have the same mission: to help companies with their digital transformation to improve the customer experience company-wide.
Customer Experience Management: 4 trends for 2023
Customer Experience Management (CXM) is a hot topic. More and more companies are recognizing that providing a great customer experience is the route to business success and growth. Is your organization ready to put CXM into practice? In this blog, read the key CXM trends of 2023.
Digital colleague Joyce: the insurance check-up from VvAA
𝗖𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲: To check whether the insurance policies are still appropriate for the situation and future dreams of its customers, VvAA periodically carries out an insurance check-up. This poses a challenge. How does the insurer keep in touch with all its insurance customers?
𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻: To make this possible, VvAA and Dialog Group have created Digital Colleague Joyce: a process bot that discusses insurance products with customers. More than 40% of the customers who are invited go through the conversation with Joyce in its entirety. This ensures that VvAA can provide valuable aftercare 24/7, without the traditional intervention of an advisor.
Digital strength
Changing your organization is not something you do in one day. And not with yet another new marketing tool either. You can change it by working smartly with your processes and systems. We give you the digital strength to make this happen.