Check out our clients, cases and industries below.
SOME OF OUR SATISFIED CUSTOMERS:
Read how these companies took their digital customer contact to the next level with our help
𝗖𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲: To check whether the insurance policies are still appropriate for the situation and future dreams of its customers, VvAA periodically carries out an insurance check-up. This poses a challenge. How does the insurer keep in touch with all its insurance customers?
𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻: To make this possible, VvAA and Dialog Group have created Digital Colleague Joyce: a process bot that discusses insurance products with customers. More than 40% of the customers who are invited go through the conversation with Joyce in its entirety. This ensures that VvAA can provide valuable aftercare 24/7, without the traditional intervention of an advisor.
𝗖𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲: Omniprint, a Belgian supplier of printing and visual communication, wants to distinguish itself from the larger printing companies. To achieve this, owner Yves decided to personalize his printing. How do you ensure that large print runs are still fully personalized?
𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻: Dialog Group helps Omniprint personalize printed matter for a meal delivery company on a weekly basis. In addition, Dialog Group provides advice on how the process can be organized more efficiently. This gives Omniprint a number of loyal, regular customers and a good position in the market.
𝗖𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲: Telenet, a large Belgian telecom provider, offers its customers a seamless digital-first experience. But not all customer communication can take place digitally, which is why Telenet wants to fully personalize the documents sent by post.
𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻: Dialog Group provides a system of information flows in which customer data is processed in a secure, structured way. In this way, Telenet's customers receive mail that is fully tailored to their needs, products and situation.
Output management in complex environments | We were looking for a supplier that could offer more than just tools. A partner that has a proven track record with output management in complex environments, that goes for quality and does not rest until the best solution is realized. In all these respects, Dialog Group delivered on its promises.”
With the right systems, data and support, you can communicate with your customer in a much more targeted way | It’s becoming increasingly difficult to get people to move in a traditional way. That’s why we deployed personalized, interactive videos. I like working with Dialog Group; it is an organization with direct lines of communication. I have fixed points of contact and the contact is low-threshold and personal.“
Dialog Group is a partner for us in digital customer communications. Their expertise in customer communication and interaction, and knowledge of the EngageOne products, ensure that we can serve a.s.r.’s business (and thus our customers) well.”
Marc van Someren
Product Owner at a.s.r. verzekeringen
Our experience with the Digital Colleague:
• 40% of the customers approached go through the entire conversation with the Digital Colleague
• the average customer rating is an 8
• 10% of customers who go through the dialogue want to talk to us`
Directeur Nationale Waarborg B.V.
Dialog Group has helped us to become more flexible and guest-oriented in our communications, and at the same time we have become more cost-efficient. Win-Win-Win. Dialog Group has always been very active in thinking along with us during the implementation both in design and configuration by combining their extensive knowledge of technology with empathy for our company and our guests. This distinguishes Dialog Group both as an implementation and service partner in the many years we have been working together now.“
Fenny van den Broek
Director IT | Director Transformation
Not fully digital, but personal | We still send documents by mail, think of a subscription confirmation. We don’t see this as interactive communication, but as communication that the customer has asked for. The way we generate documents fits with our digital first strategy. They are fully personalized. To realize this, we approached Dialog Group 17 years ago.”
Kris De Graeve
Because our Digital Colleague Joyce is so well used by our clients, we are able to provide large groups of clients with the service they deserve. At the same time, our advisors have enough time to have substantive conversations with customers who need it.”
Manager Servicedesk VvAA
Personal contact as added value | ‘We see digital interaction as a lever that makes the process more efficient. The more we digitize, the more we can focus on personal contact as added value for our customers. Digital customer interaction and personal contact must reinforce each other. In this we receive support from Dialog Group.”
Bank J.Van Breda & C°
FROM CUSTOMER ORIENTED THINKING TO CUSTOMER-CENTRIC ACTION
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