Improve customer experience? Then focus on service and convenience The quality of your product or service is impeccable, the offerings seamlessly match the wishes of your customer and there are few complaints. Yet customers give your organization ‘only’ a...
Paul Wijsen on the power of good customer service About Paul Wijsen Paul has more than 25 years of experience as a manager in the customer service profession, of which 10 years as Contact Center Manager at Landal GreenParks. He now shares his knowledge and passion...
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