CUSTOMER CASES
View all our customer cases below and get inspired.
Digital colleague Joyce: the insurance check-up from VvAA
Dialog Group has developed a digital colleague for VvAA to periodically perform insurance check-ups for large groups of customers. Guy Polman, Service Desk Manager at VvAA, talks about the challenges, experiences, and successes of the Digital Colleague Joyce.
Kris de Graeve from Telenet tells
As soon as customers of the Belgium company Telenet contact the organization, the provider wants to offer them a digital first experience. Telenet is going to interact with the customer almost entirely digitally so that the customer service can speak to the customer faster and more personally in a data-driven way. Kris de Graeve, Product Owner at Telenet, explains what digital first entails and why it fits the rapidly changing needs of the customer.
Nanda Nottelman-de Bruijn from Zwitserleven tells
The partnership between Athora and Dialog Group has a long history. It began with SNS, which was later acquired by Vivat. Now Vivat continues under the Athora banner, under which the Reaal and Zwitserleven labels fall.
Vincent Goelen from J.Van Breda & C° tells
With a business model in which customization and a personal service are indispensable, Bank J. Van Breda & C° faces a complex communication challenge. The bank is therefore concentrating on a strategy in which digital customer interaction and personal contact reinforce each other. Vincent Goelen, Lead Developer at Bank J. Van Breda & C° explains how.
