GOVERNMENT
Better align your digital services with citizens’ expectations. And free up time for more complex issues.
✔ Digital service that matches citizens’ expectations
✔ Get a grip and insight into all digital interactions
✔ Reduce workload and increase job satisfaction
Provide digital services to citizens 24/7. We help from start to finish
Citizens prefer to arrange their affairs online, at their convenience. For example, in the evening on the couch or at the weekend. And preferably also via their own preferred channel.
Unfeasible for a government agency? No, certainly not! But you don’t solve it in one week either. We are aware of that. Because, of course, there is much more involved for you:
- New policies, laws and regulations;
- Ensuring digital accessibility;
- Changing a complex ICT landscape;
So where do you start? We help you regain control of all the systems, processes and departments involved in digital interactions.
FACTS AND FIGURES
%
More and more governments are looking to modularize their processes, IT systems and teams to respond more quickly to the changing needs of citizens.
Bron: digitaleoverheid.nl
%
Governments must comply with WCAG 2.1: Web content must be readable by people with disabilities.
Bron: wcag.nl
%
By 2020, 47% of people in the EU aged 16-74 had obtained information from government agency websites. Up from 33% in 2008 (33%).
Bron: EC Europa
Our promise: to simplify complex digital processes. For citizens and officials
The interaction you have with citizens is often fragmented across different channels, employees, systems, processes and departments. How do you get a handle on this with the complexity of legacy, good use of data and fragmented ownership?
We help you digitally optimize all interactions in your customer journeys so that your customer experiences outstanding, personalized service at every stage of the customer journey across all touchpoints. Our solutions create data-driven customer journeys to enable intelligent digital self-service. This connects departments, counters and services with IT and customer service and drives consistent customer experiences.
The result? Greater agility and accessible services for citizens.
OUR SOLUTIONS FOR GOVERNMENT:
Self-service
More and more citizens are embracing self-service. So give them that opportunity. How nice is it if you can pass on your changes yourself, without it becoming complicated or having to wait for business days? Choose, for example, a My Environment, a Digital Colleague or a voicebot with artificial intelligence.
Conversational intelligence
Automated conversations that are almost indistinguishable from human conversations. That’s what conversational intelligence offers. Let a voice or chatbot handle repetitive questions and work, leaving officials more time for substantive issues.
Customer-friendly billing and payment
Inform citizens proactively and in a low-threshold manner about payments, surcharges and taxes. Explain it in understandable language using personal data. Identify payment problems on time and offer proactive and automated solutions through every touchpoint.
Signature, authentication and authorization
As a government agency, you work a lot with official documents. Then you want to set up a digital signing process in a simple and secure way. With our signing and authentication options, you make it easy for citizens. After all, they don’t need a printer. And you can be sure that the person is who you think he is.
Primarily Dutch and reliable partner
Certifications: ISAE3000, FSQS-NL and EcoVadis silver
We want to offer our clients certainty, trust and insight into our business operations. This is why we have obtained several certifications, such as ISAE3000, FSQS-NL and EcoVadis silver.
CSR
We like to mean something to (international) society. Corporate social responsibility is important to us. In this we take several initiatives, social, environmental and economic.
SATISFIED CLIENTS:
WE KNOW YOUR CHALLENGES
IT
As a modern internal service provider, bend existing systems to your will for better customer interactions.
CUSTOMER SERVICE
Make it easy, frictionless and fun for your customer to do business with you.
MARKETING & INNOVATION
Win customers for life by making interactions truly personal.
FROM CUSTOMER ORIENTED THINKING TO CUSTOMER-CENTRIC ACTION
Download the free whitepaper
In this white paper we help you on your way with the biggest challenges of the moment: complex organizational structures, a complex IT landscape and poor quality of (customer) data:
WHY YOU CAN COUNT ON US
30+ years of experience
We understand the challenges you face
Certificates
ISAE3000, ISO27001,
FSQS-NL, EcoVadis Zilver, NEN7510
Technology partners
Who help you deliver excellent customer experiences
80+ professionals
Who understand what barriers your client is experiencing
Benelux & DACH
With offices in the Netherlands, Belgium and Germany