LOGISTICS & TRANSPORTATION
Become the service-oriented logistics & transportation company that exceeds customer expectations. The digital customer journey down to the last detail.
✔ Improve the digital customer process from a-z
✔ Digital self-service to help customers even faster
✔ Future-proof customer contact: fast, frictionless and 24/7
High customer satisfaction and cost savings
Do you want to proactively inform your customers about delays or problems? And do you want to keep them easily informed about the status of a delivery? Without it costing you a lot of time and money? Then digitize your customer contact in such a way that it fits seamlessly into your supply chain. With lower costs, satisfied customers and happy employees as a result.
We use our solutions to optimize all interactions in your customer journeys, so your customers experience excellent, personalized service at all touch points during each phase of the customer journey. This will cut the number of inbound inquiries in half in no time, you bet?
FACTS AND FIGURES
%
50% of logistics and transportation companies struggle to digitize because of a "lack of digital culture and training"
Bron: PWCnl
%
Consumers expect shorter and shorter delivery times, lower shipping costs. Digitization and data insights can help you better meet your customer's expectations.
Bron: TLN.nl
%
Long customer service wait times can be greatly reduced by deploying conversational intelligence solutions, such as a chatbot, voicebot or interactive video.
Bron: Dialog Group
Our promise: grip on all your customer interactions
The interaction you have with a customer is often fragmented across different channels, employees, systems, processes and departments. How do you get a handle on this with the complexity of legacy, good use of data and fragmented ownership?
We ensure that all your digital customer interactions are personalized and frictionless, without making the process complicated or time-consuming. We do this using our customer interaction layer.
The result? Scalable customer service, a streamlined process, growing revenue and more satisfied customers.
OUR SOLUTIONS FOR LOGISTICS & TRANSPORTATION:
Conversational Channels
Offer automated conversations that are almost indistinguishable from human conversations. By using chat or voicebots, repetitive questions and tasks can be handled, giving you more time to focus on important or converting queries.
Omnichannel
A seamless connection of all your touchpoints is essential for a good customer experience. The digital experience must be just as good as the offline experience, because expectations of digital experiences are getting higher and higher. In addition, an omnichannel approach allows you to work a lot more efficiently thanks to automated customer processes.
Digital self-service
With self-service, you give your customers the ability to perform certain tasks, such as tracking a package, changing a delivery appointment or updating personal information. This gives them more control over their own experience and increases their satisfaction. In addition, self-service reduces the burden on your employees and improves your operational customer processes.
Customer data
If you work a lot with quotes and official documents, you want a digital signing process that is both simple and secure. With our signing, authentication and authorization capabilities, you can make it easy for your customers while ensuring that the customer is who they claim to be.
HAPPY CLIENTS:
WE KNOW YOUR CHALLENGES
IT
As a modern internal service provider, bend existing systems to your will for better customer interactions.
CUSTOMER SERVICE
Make it easy, frictionless and fun for your customer to do business with you.
MARKETING & INNOVATION
Win customers for life by making interactions truly personal.
FROM CUSTOMER ORIENTED THINKING TO CUSTOMER-CENTRIC ACTION
Download the free whitepaper
In this white paper we help you on your way with the biggest challenges of the moment: complex organizational structures, a complex IT landscape and poor quality of (customer) data:
WHY YOU CAN COUNT ON US
30+ years of experience
We understand the challenges you face
Certificates
ISAE3000, ISO27001,
FSQS-NL, EcoVadis Zilver, NEN7510
Technology partners
Who help you deliver excellent customer experiences
80+ professionals
Who understand what barriers your client is experiencing
Benelux & DACH
With offices in the Netherlands, Belgium and Germany