BLOGS & INSPIRATION
Get inspired by our blogs, interviews and other articles about digital customer interaction and delivering a superior customer experience.
Deploying a voicebot: are you ready yet?
Voicebots are increasingly being deployed by government agencies and companies. This is only logical, because they can communicate with your customer 24/7, and when you combine them with human support, you get the best of both worlds. Of course, this does not mean...
Why asynchronous communication via messaging apps is indispensable for your organization
That customers want to contact your organization easily is nothing new. But that customers want to contact you at any time, via their own preferred channel... is your organization prepared for this? Start with asynchronous communication.JUMP AHEAD TO: [ez-toc]What...
Improve customer experience? Then focus on service and convenience
The quality of your product or service is impeccable, the offerings seamlessly match the wishes of your customer and there are few complaints. Yet customers give your organization 'only' a 7 when you ask about their overall experience. You don't get it, what else...
Dialog Groep expands international activities to DACH region
Bunnik/Marburg – February 3, 2022 - Dialog Groep, solutions integrator in the field of customer interaction, has started a new branch in Marburg, Germany. In addition to the Netherlands, Belgium and Luxembourg, the solutions integrator offers its customer...
Dialog Groep adds Objectif Lune software to its portfolio of customer interaction solutions
Dialog Groep now offers Objectif Lune's OL Connect platform for flexible automation of customer communication in the Netherlands and Belgium. With OL Connect, B2B and B2C companies can communicate more efficiently with their customers, in an automated and yet...
Marcel Wijnhorst takes up position as strategic advisor at Dialog Groep
Dialog Groep announces that Marcel Wijnhorst (46) has been appointed strategic advisor at Dialog Groep as of November 2nd. In this position Marcel is responsible for advising on appropriate solutions based on customer needs. Dialog Groep is the local independent...
Dialog Groep and Hootsuite partner to deliver frictionless customer interaction and improve digital self-service
Dialog Groep today announced a partnership with Hootsuite, a leading social media management platform now expanding into social commerce and social customer care. The company’s Sparkcentral by Hootsuite product manages all messages within one simple, multi-channel...
Paul Wijsen on the power of good customer service
Where we first talked about punch cards and reading in forms, we now talk about terms such as real time and artificial intelligence. In 40 years, so much has changed, especially on a technical level and the way customers approach organizations. All these years I have been able to move and grow with the field.
6 trends in digital customer interactions
Developments around digital customer interactions are moving at lightning speed. More and more organizations are using technology to serve their customers in a personalized way. In this article we share the 6 latest trends in digital customer interactions.1....
The customer interaction layer: crucial for an optimal customer experience
The interaction you have with a customer as an organization is often fragmented across different channels, systems, processes and departments. How do you ensure - despite all the internal factors - that all digital customer interactions are still personalized and...
Interview Nicole van den Heuvel about power of change
In my view, the change to a customer-focused organisation is greatly underestimated ‘We want to put the customer first'. Numerous organisations shout it and most undoubtedly want to do so. But between dream and deed, practical objections stand in the way. Find...
Interview Hen Snackers
Today's customers expect organisations to include digital capabilities in their service offerings. In fact, they expect digital self-service, and therefore in the most efficient and easy way, without barriers. But to what extent do we take sufficient account of...