BLOGS & INSPIRATION
Get inspired by our blogs, interviews and other articles about digital customer interaction and delivering a superior customer experience.
Retrospect on 2022 by Patrick Roelandt, managing director
For Dialog Group it has been a special year with many highlights. Patrick Roelandt looks back on the past year with you, where we experienced substantial growth.
Kris de Graeve from Telenet tells
As soon as customers of the Belgium company Telenet contact the organization, the provider wants to offer them a digital first experience. Telenet is going to interact with the customer almost entirely digitally so that the customer service can speak to the customer faster and more personally in a data-driven way. Kris de Graeve, Product Owner at Telenet, explains what digital first entails and why it fits the rapidly changing needs of the customer.
Nanda Nottelman-de Bruijn from Zwitserleven tells
The partnership between Athora and Dialog Group has a long history. It began with SNS, which was later acquired by Vivat. Now Vivat continues under the Athora banner, under which the Reaal and Zwitserleven labels fall.
Vincent Goelen from J.Van Breda & C° tells
With a business model in which customization and a personal service are indispensable, Bank J. Van Breda & C° faces a complex communication challenge. The bank is therefore concentrating on a strategy in which digital customer interaction and personal contact reinforce each other. Vincent Goelen, Lead Developer at Bank J. Van Breda & C° explains how.
PRESS RELEASE: Dialog Group acquires Eerstestap.nl, specialist in smartbot solutions, conversational design and video content
Dialog Group, solutions integrator in the field of customer interaction, is acquiring industry peer Eerstestap.nl. Eerstestap.nl develops digital colleagues, process-driven chatbots and provides robotic process automation (RPA) services, particularly for financial services, notaries and healthcare industries.
Digital accessibility goes beyond a pdf
A person with an auditory disability will never become a satisfied customer if the only way to communicate with your organization is through the telephone. While a person with a visual impairment does not want to receive information from you through a video. But also persons without disabilities can encounter problems in contacting your organization...
Deploying a voicebot: are you ready yet?
Voicebots are increasingly being deployed by government agencies and companies. This is only logical, because they can communicate with your customer 24/7, and when you combine them with human support, you get the best of both worlds. Of course, this does not mean...
Why asynchronous communication via messaging apps is indispensable for your organization
That customers want to contact your organization easily is nothing new. But that customers want to contact you at any time, via their own preferred channel... is your organization prepared for this? Start with asynchronous communication.JUMP AHEAD TO: [ez-toc]What...
Improve customer experience? Then focus on service and convenience
The quality of your product or service is impeccable, the offerings seamlessly match the wishes of your customer and there are few complaints. Yet customers give your organization 'only' a 7 when you ask about their overall experience. You don't get it, what else...
Dialog Groep expands international activities to DACH region
Bunnik/Marburg – February 3, 2022 - Dialog Groep, solutions integrator in the field of customer interaction, has started a new branch in Marburg, Germany. In addition to the Netherlands, Belgium and Luxembourg, the solutions integrator offers its customer...
Dialog Groep adds Objectif Lune software to its portfolio of customer interaction solutions
Dialog Groep now offers Objectif Lune's OL Connect platform for flexible automation of customer communication in the Netherlands and Belgium. With OL Connect, B2B and B2C companies can communicate more efficiently with their customers, in an automated and yet...
Marcel Wijnhorst takes up position as strategic advisor at Dialog Groep
Dialog Groep announces that Marcel Wijnhorst (46) has been appointed strategic advisor at Dialog Groep as of November 2nd. In this position Marcel is responsible for advising on appropriate solutions based on customer needs. Dialog Groep is the local independent...