BLOGS & INSPIRATION

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News
PRESS RELEASE: Dialog Group acquires Eerstestap.nl, specialist in smartbot solutions, conversational design and video content

PRESS RELEASE: Dialog Group acquires Eerstestap.nl, specialist in smartbot solutions, conversational design and video content

Dialog Group, solutions integrator in the field of customer interaction, is acquiring industry peer Eerstestap.nl. Eerstestap.nl develops digital colleagues, process-driven chatbots and provides robotic process automation (RPA) services, particularly for financial services, notaries and healthcare industries.

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Customer experienceCustomer serviceDigital transformationOmnichannel
Digital accessibility goes beyond a pdf

Digital accessibility goes beyond a pdf

A person with an auditory disability will never become a satisfied customer if the only way to communicate with your organization is through the telephone. While a person with a visual impairment does not want to receive information from you through a video. But also persons without disabilities can encounter problems in contacting your organization...

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Customer experienceDigital transformation
Communicate asynchronously via messaging apps
Why asynchronous communication via messaging apps is indispensable for your organization

Why asynchronous communication via messaging apps is indispensable for your organization

That customers want to contact your organization easily is nothing new. But that customers want to contact you at any time, via their own preferred channel... is your organization prepared for this? Start with asynchronous communication.JUMP AHEAD TO: [ez-toc]What...

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News
Dialog Groep and Hootsuite partner to deliver frictionless customer interaction and improve digital self-service

Dialog Groep and Hootsuite partner to deliver frictionless customer interaction and improve digital self-service

Dialog Groep today announced a partnership with Hootsuite, a leading social media management platform now expanding into social commerce and social customer care. The company’s Sparkcentral by Hootsuite product manages all messages within one simple, multi-channel...

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