BLOGS & INSPIRATION

Get inspired by our blogs, interviews and other articles about digital customer interaction and delivering a superior customer experience.

Klantcase
Kris de Graeve from Telenet tells

Kris de Graeve from Telenet tells

As soon as customers of the Belgium company Telenet contact the organization, the provider wants to offer them a digital first experience. Telenet is going to interact with the customer almost entirely digitally so that the customer service can speak to the customer faster and more personally in a data-driven way. Kris de Graeve, Product Owner at Telenet, explains what digital first entails and why it fits the rapidly changing needs of the customer.

Read more

News
PRESS RELEASE: Dialog Group acquires Eerstestap.nl, specialist in smartbot solutions, conversational design and video content

PRESS RELEASE: Dialog Group acquires Eerstestap.nl, specialist in smartbot solutions, conversational design and video content

Dialog Group, solutions integrator in the field of customer interaction, is acquiring industry peer Eerstestap.nl. Eerstestap.nl develops digital colleagues, process-driven chatbots and provides robotic process automation (RPA) services, particularly for financial services, notaries and healthcare industries.

Read more

Customer experienceCustomer serviceDigital transformationOmnichannel
Digital accessibility goes beyond a pdf

Digital accessibility goes beyond a pdf

A person with an auditory disability will never become a satisfied customer if the only way to communicate with your organization is through the telephone. While a person with a visual impairment does not want to receive information from you through a video. But also persons without disabilities can encounter problems in contacting your organization...

Read more

Customer experienceDigital transformation
Communicate asynchronously via messaging apps
Why asynchronous communication via messaging apps is indispensable for your organization

Why asynchronous communication via messaging apps is indispensable for your organization

That customers want to contact your organization easily is nothing new. But that customers want to contact you at any time, via their own preferred channel... is your organization prepared for this? Start with asynchronous communication.JUMP AHEAD TO: [ez-toc]What...

Read more