ABOUT US: DIALOG GROUP
Digital interaction doesn’t have to be complicated or impersonal. We are happy to help you optimize the process.
WE BELIEVE CUSTOMER INTERACTION CAN BE MORE PERSONAL
Digital and personal? We believe customer interaction can be more personal, without making the process more complicated or time-consuming. We are committed to helping companies achieve this. And we have already done this for many companies, such as major banks, insurers and energy companies throughout the Benelux.
We make sure that the creative marketer, the business director and the pragmatic IT person understand each other. And that is exactly what is needed for good and frictionless customer interaction. We create a unique approach for every client. Always with creativity, enthusiasm and a large dose of pragmatism.
DIALOG GROUP IN A NUTSHELL:
STRONG VISION FOR CUSTOMER INTERACTION
We believe that customer interaction can be more personal without making the process more complicated or time-consuming. By adding a customer interaction layer and directing from a central location.
UNIQUE APPROACH
We create digital solutions to reach all your customers in a personalized way. No solution is too crazy for us: from a push message and an interactive personalized video to a contextual voicebot.
OMNICHANNEL SOLUTIONS
Thanks to omnichannel solutions such as intelligent forms, interactive personalized videos and learning management systems, we optimize the communication process from the inside and the outside.
80+ PROFESSIONALS
Dialog Group is a people-oriented organization with informal structure and modern views on things like working from home and personal development. It’s all about the people, because they make the difference. Communication is our number one priority. We are always ready to help you. And by we, we really mean all of us.
SOLUTIONS INTEGRATOR WITH A FOCUS ON PEOPLE AND THE PLANET
Corporate social responsibility is important to us. In all the choices we make, we consider the social consequences. Socially, environmentally and economically. We like to contribute to the (international) community. In addition to being a sustainable partner, we are a sustainable employer and supporter of social initiatives.
RELIABLE TECHNOLOGY PARTNERS
To help our customers achieve excellent customer experience, we use a number of carefully selected technology partners. Partners who have proven their willingness to invest with us in long-term collaborations.
EMPLOYEES SPEAK OUT
Our cunsultant tells: Hugo van Speybroeck
"18 years ago I was approached by a headhunter office in Leuven. They were looking for someone with an all-round IT profile who at the same time enjoys contact with customers..."
Our consultant tells: Hans van Breeden
"I came to Dialog Group as a customer. From my role as Document Specialist at health insurer De Friesland, I approached Dialog Group around 2005 for a new document management system..."
These leading companies rely on us:
WHY YOU CAN COUNT ON US
30+ years of experience
We understand the challenges you face
Certificates
ISAE3000, ISO27001,
FSQS-NL, EcoVadis Zilver, NEN7510
Technology partners
Who help you deliver excellent customer experiences
80+ professionals
Who understand what barriers your client is experiencing
Benelux & DACH
With offices in the Netherlands, Belgium and Germany
FROM CUSTOMER ORIENTED THINKING TO CUSTOMER-CENTRIC ACTION
Download the free whitepaper
In this white paper we help you on your way with the biggest challenges of the moment: complex organizational structures, a complex IT landscape and poor quality of (customer) data: