ABOUT US: DIALOG GROUP

Digital interaction doesn’t have to be complicated or impersonal. We are happy to help you optimize the process.

WE BELIEVE CUSTOMER INTERACTION CAN BE MORE PERSONAL

Digital and personal? We believe customer interaction can be more personal, without making the process more complicated or time-consuming. We are committed to helping companies achieve this. And we have already done this for many companies, such as major banks, insurers and energy companies throughout the Benelux.

We make sure that the creative marketer, the business director and the pragmatic IT person understand each other. And that is exactly what is needed for good and frictionless customer interaction. We create a unique approach for every client. Always with creativity, enthusiasm and a large dose of pragmatism.

DIALOG GROUP IN A NUTSHELL:

STRONG VISION FOR CUSTOMER INTERACTION

We believe that customer interaction can be more personal without making the process more complicated or time-consuming. By adding a customer interaction layer and directing from a central location.

UNIQUE APPROACH

We create digital solutions to reach all your customers in a personalized way. No solution is too crazy for us: from a push message and an interactive personalized video to a contextual voicebot.

OMNICHANNEL SOLUTIONS

Thanks to omnichannel solutions such as intelligent forms, interactive personalized videos and learning management systems, we optimize the communication process from the inside and the outside.

80+ PROFESSIONALS

Dialog Group is a people-oriented organization with informal structure and modern views on things like working from home and personal development. It’s all about the people, because they make the difference. Communication is our number one priority. We are always ready to help you. And by we, we really mean all of us.

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SOLUTIONS INTEGRATOR WITH A FOCUS ON PEOPLE AND THE PLANET

Corporate social responsibility is important to us. In all the choices we make, we consider the social consequences. Socially, environmentally and economically. We like to contribute to the (international) community. In addition to being a sustainable partner, we are a sustainable employer and supporter of social initiatives.

RELIABLE TECHNOLOGY PARTNERS

To help our customers achieve excellent customer experience, we use a number of carefully selected technology partners. Partners who have proven their willingness to invest with us in long-term collaborations.

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EMPLOYEES SPEAK OUT

These leading companies rely on us:

Onze opdrachtgevers: Nationale Nederlanden
Dialog Group - Opdrachtgevers - Bank J.Van Breda & C°
Dialog Group - opdrachtgevers - VodafoneZiggo

WHY YOU CAN COUNT ON US

30+ years of experience

We understand the challenges you face

Certificates

ISAE3000, FSQS-NL, EcoVadis Zilver

Technology partners

Who help you deliver excellent customer experiences

70+ professionals

Who understand what barriers your client is experiencing

Benelux & DACH

With offices in the Netherlands, Belgium and Germany

FROM CUSTOMER ORIENTED THINKING TO CUSTOMER-CENTRIC ACTION

Download the free whitepaper

In this white paper we help you on your way with the biggest challenges of the moment: complex organizational structures, a complex IT landscape and poor quality of (customer) data: