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The customer interaction layer: crucial for an optimal customer experience

The customer interaction layer: crucial for an optimal customer experience

by Laura Kauw | Jul 10, 2021 | Digital customer interaction, Digital transformation, Organization

The interaction you have with a customer as an organization is often...

Interview Nicole van den Heuvel about power of change

Interview Nicole van den Heuvel about power of change

by Dennis Koorn | Dec 21, 2020 | Digital customer interaction, Digital transformation, Organization

Change = people, processes + resources According to Nicole, this...

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