SOLUTIONS BY INDUSTRY
Confidence and peace of mind for your customers.
Customized solutions for your industry:
Discover how Dialog Group addresses your industry’s challenges with customized solutions. From retail to healthcare, we offer industry-specific expertise to grow your business. Read on to see how we can help your business.
UTILITIES
We optimize customer journeys, provide personalized service at every touchpoint and offer intelligent self-service solutions. Collaboration between marketing, IT and customer service creates consistent customer experiences. Our solutions improve customer interactions, shorten queues and exceed expectations.
TELECOM
Every day we receive thousands of calls, chats, pb’s and emails, especially during peak times such as outages. We provide solutions to meet this demand. We help your organization optimize customer journey interactions so that customers experience great and personalized service at every touchpoint. This increases customer satisfaction and eases the workload for employees.
FINANCIAL SERVICES
As a financial services provider, you want to help your customers with their questions about finances, at their convenience and through their own preferred channel. But how do you make sure you stand out among the growing online banks and your customers’ increasing financial concerns?
We help you digitally optimize all interactions in your customer journeys, so that your customer experiences personalized and outstanding service across all touchpoints, keeping you ahead of the competition.
GOVERNMENT
More and more citizens want to transact their business online, at a time that suits them – at their couch in the evening or at the weekend, for example – and through their own preferred channel. This is also achievable for government agencies, although it requires effort.
This is because we understand that for you as a government agency, there is much more involved than just providing online services, and we are happy to help you achieve this.
LOGISTICS AND TRANSPORT
Want to proactively inform customers about delays and problems without spending a lot of time and money? Digitize your customer contact and integrate it seamlessly with your supply chain to reduce costs and create both satisfied customers and happy employees.
Our solutions optimize all customer interactions throughout the customer journey so that customers experience excellent, personalized service at every touchpoint. This will quickly reduce the number of inbound inquiries. We are happy to help you achieve these goals.
LEISURE & TRAVEL
Be accessible anytime, anywhere for carefree enjoyment of your guests? You can! Offer personalized service with a 9+ rating on every channel, even during tough economic times. We help you optimize the customer journey, including smart technology solutions and connection between marketing, IT and customer service.