UTILITIES
Be exceptionally accessible, even during peak times.
Regain control of your customer interactions.
✔ Scalable customer service and cost control.
✔ Offer 24/7 customer service without long queues
✔ Helping customers the way you want to be helped
Customer service overloaded during peak times? Make it scalable
About half of utility companies are hard for customers to reach. And yes, this is annoying to your customer. But we also understand your challenges. Staff shortages, rising prices, unforeseen outages and complex processes….You won’t solve this in a week. We get it. Yet providing fast, personalized customer service is less remote than you might think.
We help you digitally optimize all interactions in your customer journeys so that your customer experiences outstanding, personalized service at every stage of the customer journey across all touchpoints. Our solutions create data-driven customer journeys to enable intelligent digital self-service. This connects the business or marketing department with the IT and customer service departments and drives consistent customer experiences.
This makes the interaction between your customer and your organization faster and more effective. You transcend your customer’s trust – that makes them happy and so do you. Want to bet that the long queue for your customer service will shorten in no time?
FACTS AND FIGURES:
%
of utility customers feel more valued after watching an interactive, personalized video.
Bron: Precisely
%
of utilities say they have achieved customer satisfaction benefits from intelligent automation.
Bron: Capgemini.com
%
of utilities say they have personalized products and services to make customer contact more personal.
Bron: Capgemini.com
Our promise: grip on all your customer interactions
The interaction you have with a customer is often fragmented across different channels, employees, systems, processes and departments. How do you get a handle on this with the complexity of legacy, good use of data and fragmented ownership?
We ensure that all your digital customer interactions are personalized and frictionless, without making the process complicated or time-consuming. We do this using our customer interaction layer.
The result? Scalable customer service, a streamlined process, growing revenue and more satisfied customers.
SOLUTIONS FOR UTILITIES
Customer-friendly billing and payment
Inform customers proactively and lowly about their payments. Explain the 1st invoice and financial statements in understandable language with personalized data. Show understanding when you identify payment issues and proactively offer automated solutions through every touchpoint.
Scalable customer service
Make your customer service scalable during peak times or understaffing by deploying a Digital Colleague, for example. Support that with WhatsApp, a My environment, your app and interactive, personal videos…. Voilà, your customer is recognized everywhere and helped quickly. Additional advantage: your employees get the valuable time to help customers who really need your help.
Aftercare and customer retention
Contact your customers periodically and automatically in a fun, easy way to check if their energy contract still suits them. A scalable way of delivering excellent customer service.
Onboarding new customers
Guide new customers step by step in their digital onboarding journey to gather relevant customer information. For example, with a personalized, interactive video. Without delays and extra questions. Really get to know your customer and personalize interactions at all stages of the customer journey.
HAPPY CLIENTS:
WE KNOW YOUR CHALLENGES
IT
As a modern internal service provider, bend existing systems to your will for better customer interactions.
CUSTOMER SERVICE
Make it easy, frictionless and fun for your customer to do business with you.
MARKETING & INNOVATION
Win customers for life by making interactions truly personal.
FROM CUSTOMER ORIENTED THINKING TO CUSTOMER-CENTRIC ACTION
Download the free whitepaper
In this white paper we help you on your way with the biggest challenges of the moment: complex organizational structures, a complex IT landscape and poor quality of (customer) data:
WHY YOU CAN COUNT ON US
30+ years of experience
We understand the challenges you face
Certificates
ISAE3000, ISO27001,
FSQS-NL, EcoVadis Zilver, NEN7510
Technology partners
Who help you deliver excellent customer experiences
80+ professionals
Who understand what barriers your client is experiencing
Benelux & DACH
With offices in the Netherlands, Belgium and Germany