Become the reliable financial services company that far exceeds customer expectations. Always be available to your customers, even during peak times or outages.
✔ Scalable customer service and cost control.
✔ Offering 24/7 customer service without long queues
✔ Future-proof customer contact
Future-proof customer contact
Helping customers with questions about their finances at their convenience. Through their own preferred channel. Next period this will become even more important. Online banks are emerging, financial concerns are increasing and customers are becoming more demanding… How do you ensure that you as a financial service provider make the difference for your customer? And thus stay ahead of your competitors?
We help you digitally optimize all interactions in your customer journeys, so that your customer experiences outstanding, personalized service at every stage of the customer journey across all touchpoints.
FACTS AND FIGURES
of financial professionals in 2030 see artificial intelligence and big data as the basis for every advice and decision.
Of the European population, the preference is to complete everyday transactions digitally.
Our promise: grip on all your customer interactions
The interaction you have with a customer is often fragmented across different channels, employees, systems, processes and departments. How do you get a handle on this with the complexity of legacy, good use of data and fragmented ownership?
We ensure that all your digital customer interactions are personalized and frictionless, without making the process complicated or time-consuming. We do this using our customer interaction layer.
The result? Scalable customer service, a streamlined process, growing revenue and more satisfied customers.
OUR SOLUTIONS FOR FINANCIAL SECTOR
Financial check and periodic aftercare
Leave the mandatory aftercare or annual financial check-ups to a Digital Colleague. So that your employees have time for important, converting customer questions. Using a Digital Colleague, you contact your customers – fully automated – and have them go through a pre-arranged process.
Customer-friendly billing and payment
Inform customers proactively and lowly about their payments. Explain invoices and financial statements in understandable language. Show automated understanding when you identify payment problems and offer solutions in advance through every touchpoint.
Scalable customer service
Make your customer service scalable during peak times or understaffing by deploying a chat or voice bot, for example. Support that with WhatsApp, a My environment, your app and interactive, personalized videos… Voilà, your customer is recognized everywhere and helped quickly….
Onboarding new customers
Guide new customers step by step in their digital onboarding journey to gather relevant customer information. For example, with a personalized, interactive video. Without delays and extra questions. Really get to know your customer and personalize interactions at all stages of the customer journey.
WHAT CUSTOMERS SAY ABOUT US:
With the right systems, data and support, you can communicate with your customer in a much more targeted way | It’s becoming increasingly difficult to get people to move in a traditional way. That’s why we deployed personalized, interactive videos. I like working with Dialog Group; it is an organization with direct lines of communication. I have fixed points of contact and the contact is approachable and personal.”
Not fully digital, but personal | We still send documents by mail, think of a subscription confirmation. We don’t see this as interactive communication, but as communication that the customer has asked for. The way we generate documents fits with our digital first strategy. They are fully personalized. To realize this, we approached Dialog Group 17 years ago.”
Kris De Graeve
Personal contact as added value | We see digital interaction as a lever that makes the process more efficient. The more we digitize, the more we can focus on personal contact as added value for our customers. Digital customer interaction and personal contact must reinforce each other. In this we receive support from Dialog Group.”
Bank J.Van Breda & C°
WE KNOW YOUR CHALLENGES
As a modern internal service provider, bend existing systems to your will for better customer interactions.
Make it easy, frictionless and fun for your customer to do business with you.
MARKETING & INNOVATION
Win customers for life by making interactions truly personal.
FROM CUSTOMER ORIENTED THINKING TO CUSTOMER-CENTRIC ACTION
Download the free whitepaper
In this white paper we help you on your way with the biggest challenges of the moment: complex organizational structures, a complex IT landscape and poor quality of (customer) data: