DIALOG GROUP
DIGITAL INTERACTION MADE EASY
Exceed your customer’s expectations with an omnichannel customer experience
and conversational intelligence solutions.
Let’s make customer contact personal, relevant, fast and easy
Every day we see how customers have to fill in their details over and over again. Or that they have to call during office hours and wait a long time,, while they just want to get something done right now. The cause? Customer communication is clogged up with different systems, departments and processes.
Create more time and attention for your customers
Place customer interaction with the specialists who are good at it and the software that is made for it. This way, your internal processes become a lot more efficient. And your customer will notice. This ensures more customers, more satisfied customers and more turnover.
DIALOG GROUP GIVES YOU THE DIGITAL POWER TO:
Increase
customer retention
Boost
customer engagement
Reduce
workloads and costs
More insight
into customer contact
These satisfied customers preceded you:
We understand your challenges
You’re not the only one struggling to manage all incoming and outgoing digital customer interactions.
- QComplex IT processes
- QIncorrect or insufficient use of data
- QNoses not facing the same direction
WE GET IT!
We help you go step-by-step from problem to solution. With our customer interaction layer, we bring together all your systems and processes that affect the interaction with your customer.
This way you regain control over all systems, processes and departments involved in customer interaction.
WHAT OUR CUSTOMERS SAY ABOUT US:
Output management in complex environments | We were looking for a supplier that could offer more than just tools. A partner that has a proven track record with output management in complex environments, that goes for quality and does not rest until the best solution is realized. In all these respects, Dialog Group has delivered on its promises.”
Ronald Kabelaar
Financial services provider
With the right systems, data and support, you can communicate with your customer in a much more targeted way | It’s becoming increasingly difficult to get people to move in a traditional way. That’s why we deployed personalized, interactive videos. I like working with Dialog Group, it is an organization with direct lines of communication. I have fixed points of contact and the relationship is approachable and personal.”
Nanda Nottelman
Zwitserleven
Not fully digital, but personal | We still send documents by mail, think of a subscription confirmation. We don’t see this as interactive communication, but as communication that the customer has asked for. The way we generate documents fits with our digital first strategy. They are fully personalized. To realize this, we approached Dialog Group 17 years ago.”
Kris De Graeve
Telenet
FROM CUSTOMER ORIENTED THINKING TO CUSTOMER-CENTRIC ACTION
Download the free whitepaper
In this white paper we help you on your way with the biggest challenges of the moment: complex organizational structures, a complex IT landscape and poor quality of (customer) data:
OUR TECHNOLOGY PARTNERS:
Help your customer anytime, anywhere. Easily said ánd done.
What are we aiming for? That we can make your job a little easier. And the life of your customer. For this we work with a unique approach, using your current systems and processes as a starting point. Always with the same dedication.
SOLUTIONS FOR:
IT
As a modern internal service provider, customize existing systems for better interaction with your customer.
CUSTOMER SERVICE
Make it easy, frictionless and fun for your customer to do business with you.
MARKETING & INNOVATION
Win customers for life by making interactions truly personal.
WHY YOU CAN COUNT ON US
30+ years of experience
We understand the challenges you face
Certificates
ISAE3000, ISO27001,
FSQS-NL, EcoVadis Zilver, NEN7510
Technology partners
Who help you deliver excellent customer experiences
80+ professionals
Who understand what barriers your client is experiencing
Benelux & DACH
With offices in the Netherlands, Belgium and Germany