DIALOG GROUP

DIGITAL INTERACTION MADE EASY

Exceed your customer’s expectations with an omnichannel customer experience and conversational intelligence solutions.

Let’s make customer contact personal, relevant, fast and easy

Every day we see how customers have to fill in their details over and over again. Or that they have to call during office hours and wait a long time,, while they just want to get something done right now. The cause? Customer communication is clogged up with different systems, departments and processes.

Create more time and attention for your customers

Place customer interaction with the specialists who are good at it and the software that is made for it. This way, your internal processes become a lot more efficient. And your customer will notice. This ensures more customers, more satisfied customers and more turnover.

WE GIVE YOU THE DIGITAL POWER TO:

Increase

customer retention

Boost

customer engagement

Reduce

workloads and costs

More insight

into customer contact

These satisfied customers preceded you:

We understand your challenges

You’re not the only one struggling to manage all incoming and outgoing digital customer interactions.

  • QComplex IT processes
  • QIncorrect or insufficient use of data
  • QNoses not facing the same direction

WE GET IT!

We help you go step-by-step from problem to solution. With our customer interaction layer, we bring together all your systems and processes that affect the interaction with your customer.

This way you regain control over all systems, processes and departments involved in customer interaction.

WHAT OUR CUSTOMERS SAY ABOUT US:

Output management in complex environments | We were looking for a supplier that could offer more than just tools. A partner that has a proven track record with output management in complex environments, that goes for quality and does not rest until the best solution is realized. In all these respects, Dialog Group has delivered on its promises.

Ronald Kabelaar
Financial services provider

With the right systems, data and support, you can communicate with your customer in a much more targeted way | It’s becoming increasingly difficult to get people to move in a traditional way. That’s why we deployed personalized, interactive videos. I like working with Dialog Group, it is an organization with direct lines of communication. I have fixed points of contact and the relationship is approachable and personal.

Nanda Nottelman
Zwitserleven

Not fully digital, but personal | We still send documents by mail, think of a subscription confirmation. We don’t see this as interactive communication, but as communication that the customer has asked for. The way we generate documents fits with our digital first strategy. They are fully personalized. To realize this, we approached Dialog Group 17 years ago.”

Kris De Graeve
Telenet

FROM CUSTOMER ORIENTED THINKING TO CUSTOMER-CENTRIC ACTION

Download the free whitepaper

In this white paper we help you on your way with the biggest challenges of the moment: complex organizational structures, a complex IT landscape and poor quality of (customer) data:

OUR TECHNOLOGY PARTNERS:

Help your customer anytime, anywhere. Easily said ánd done.

What are we aiming for? That we can make your job a little easier. And the life of your customer. For this we work with a unique approach, using your current systems and processes as a starting point. Always with the same dedication.

SOLUTIONS FOR:

IT

As a modern internal service provider, customize existing systems for better interaction with your customer.

CUSTOMER SERVICE

Make it easy, frictionless and fun for your customer to do business with you.

MARKETING & INNOVATION

Win customers for life by making interactions truly personal.

WHY YOU CAN COUNT ON US

30+ years of experience

We understand the challenges you face

Certificeringen

ISAE3000, FSQS-NL, EcoVadis Zilver

Technology partners

Who help you deliver excellent customer experiences

70+ professionals

Who understand what barriers your client is experiencing

Benelux & DACH

With offices in the Netherlands, Belgium and Germany