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6 trends in digital customer interactions

6 trends in digital customer interactions

by Dialog Group | Sep 12, 2021 | Digital customer interaction, Digital transformation

Developments around digital customer interactions are moving at lightning speed. More and more organizations are using technology to serve their customers in a personalized way. In this article we share the 6 latest trends in digital customer interactions. 1. Increase...
The customer interaction layer: crucial for an optimal customer experience

The customer interaction layer: crucial for an optimal customer experience

by Laura Kauw | Jul 10, 2021 | Digital customer interaction, Digital transformation, Organization

The customer interaction layer: crucial for an optimal customer experience The interaction you have with a customer as an organization is often fragmented across different channels, systems, processes and departments. How do you ensure – despite all the internal...

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