Klantcase

Kris de Graeve from Telenet tells

Kris de Graeve from Telenet tells

As soon as customers of the Belgium company Telenet contact the organization, the provider wants to offer them a digital first experience. Telenet is going to interact with the customer almost entirely digitally so that the customer service can speak to the customer faster and more personally in a data-driven way. Kris de Graeve, Product Owner at Telenet, explains what digital first entails and why it fits the rapidly changing needs of the customer.

Vincent Goelen from J.Van Breda & C° tells

With a business model in which customization and a personal service are indispensable, Bank J. Van Breda & C° faces a complex communication challenge. The bank is therefore concentrating on a strategy in which digital customer interaction and personal contact reinforce each other. Vincent Goelen, Lead Developer at Bank J. Van Breda & C° explains how.

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