DIGITAL CUSTOMER COMMUNICATION
How well are you reaching your customers? Stand out from the crowd again with communication that’s truly customer-centric.
Digital customer experience the same across screens
Customers have more and more options to communicate with your company. They prefer to arrange everything on their mobile or jump from screen to screen while multitasking. Your message must therefore be accessible, engaging and highly consistent. And optimized for everyone so that the digital customer experience is the same on all screens.
We help you to design responsive messages from one platform that will display perfectly on all devices and can be delivered in every communication channel. This way you reach your customer better and increase the chance of (re)action from the customer.
THE ADVANTAGES
OPTIMAL EASE OF USE
SMOOTH WORKFLOWS
VALUABLE INTERACTIONS
SAFETY FIRST
OPTIMAL EASE OF USE
Make it easy for users. It’s possible for anyone to create content optimized for any screen. Send relevant digital communications in the form of data-driven email, SMS and push notifications to app or web through a single browser.
FLUENT WORKFLOWS
Use the escalation workflow to determine escalation scenarios if a message is not delivered. No programming is required for this.
FLUENT WORKFLOWS
Use the escalation workflow to determine escalation scenarios if a message is not delivered. No programming is required for this.
VALUABLE INTERACTIONS
Enrich every interaction. Turn any message into valuable interaction with the ability to enrich a simple message with clickable graphics and interactive, personalized videos.
SAFETY FIRST
Security is hugely important. Our solution features powerful authentication protocols to minimize clicks and protect against phishing attacks. Our solution also provides protocols to strengthen security through inbox branding.
SAFETY FIRST
Security is hugely important. Our solution features powerful authentication protocols to minimize clicks and protect against phishing attacks. Our solution also provides protocols to strengthen security through inbox branding.
MORE THAN JUST A TRIGGER IN A SYSTEM
In many organizations, outbound messages to customers are sent by automatic triggers in systems. This customer communication receives little attention whereas many opportunities exist here to improve the customer experience through proactive communication or personalized recommendations.
In addition, completely new digital processes are built within digital transformation programs that completely ignore the often powerful ‘engine’ that is already available. Do you go for a new build or do you renew this ‘engine’ to an omni-channel platform that helps you to enhanced customer interaction capabilities?
OUR CLIENTS
RELEVANT ARTICLES
Customer Experience Management: 4 trends for 2023
Customer Experience Management (CXM) is a hot topic. More and more companies are recognizing that providing a great customer experience is the route to business success and growth. Is your organization ready to put CXM into practice? In this blog, read the key CXM trends of 2023.
Digital colleague Joyce: the insurance check-up from VvAA
Dialog Group has developed a digital colleague for VvAA to periodically perform insurance check-ups for large groups of customers. Guy Polman, Service Desk Manager at VvAA, talks about the challenges, experiences, and successes of the Digital Colleague Joyce.
Retrospect on 2022 by Patrick Roelandt, managing director
For Dialog Group it has been a special year with many highlights. Patrick Roelandt looks back on the past year with you, where we experienced substantial growth.
DIGITAL STRENGTH
You don’t change your organization in a day. Nor with yet another tool or additional hiring of temporary staff either. You can change it by working smartly with your processes and systems. We give you a grip and insight into the possibilities and the digital power to make this happen.