Create seamless, personalized and omnichannel communications in any medium, always at the moment your customer expects it.
An engaged organization and an engaged end-customer. That’s the end goal that Dialog Group and the American company Precisely have been working on together since the 1990’s. The name Precisely is relatively new.
Previously the company was known as Pitney Bowes Software. In addition, many organizations know Precisely through EngageOne, one of the solutions Dialog Group offers through Precisely.
LET ALL YOUR CUSTOMER CONTACT CHANNELS WORK TOGETHER TO PROVIDE YOUR CUSTOMERS WITH AN UNFORGETTABLE CUSTOMER EXPERIENCE.
Use one platform to design and deliver personalized, interactive communications via video, chatbots, email, SMS and PDF.
When your customer contact channels are set up properly, you can deliver a consistent customer experience while saving time and money by eliminating manual processes.
EngageOne Digital Selfservice
Let customers help themselves by giving them direct access to documents and interactive billing. By doing so, you invest in long-term, profitable customer relationships.
By providing customers with convenient self-service solutions, you improve the customer experience and reduce costs.
Engage customers throughout their lifecycle with relevant, engaging and consistent communications that always meet their needs.
Easily and quickly customize all your communications without compromising your corporate identity. Re-usable content combined with advanced search and analysis makes your communications always consistent.
Manage active print streams to easily enhance and modify print-ready files in real time.
Reduce your postal costs by streamlining the document creation process and distribution. Match different documents with the same final destination to send them in one envelope.
Ensure customer data is accurate, valid and complete to always provide you customers with the right information. Increase customer engagement.
Achieve the highest level of address delivery quality using both postal and non-postal data sources and geocodes, so you only provide personalized experiences that delight your customers.