CHATLAYER BY SINCH

Zero customer effort at every stage of the customer journey. Create intelligent, automated customer conversations.

Chatlayer | Partner | Dialog Group

To help our clients deliver excellent customer experiences, we work with a number of carefully selected technology partners. Partners who invest with us in long-term collaborations. One of these partners is Sinch.

Chatlayer by Sinch
With Chatlayer by Sinch, we support our clients in creating intelligent, automated customer conversations. Via popular channels such as WhatsApp, Facebook Messenger and SMS. But also through progressive solutions such as chat and voice bots based on artificial intelligence.

FEITEN EN CIJFERS

%

of IT leaders believe voice technology helps customers save time.

Bron: Capgemini – Smart Talk – Converstional Interfaces 2019

%

Nearly 17% of customers rated their AI interactions with a 10

%

of consumers cite multiple communication options as the most important feature of a company's customer service

Recognizing and understanding your customer

You want to be there for your customer when he needs you. And avoid the unnecessary barriers in your interaction. Your customer does not want to reintroduce himself when you already have his data. And preferably the customer wants you to speak his language. Literally and figuratively.

What makes Sinch’s technology unique is that it is not reasoned from technology, but from human language.

Be there where your customer is

By adding Sinch to our portfolio as a partner, we ensure that your organization can be reached through multiple channels.

This way, you give your customer the opportunity to approach your organization at the time and through the channel that is convenient for them. Whether that’s via the phone, Instagram or an integrated chatbot.

Reduce workload permanently

The call history and context of every customer interaction is stored within one platform. This makes it easy for your customer; they don’t have to repeat themselves.

Your agents benefit as well. They can easily access the customer information they need so they can provide faster, personalized support.

Responding to the future with a voice bot

In addition to advanced chatbot technology, voice bots are becoming increasingly powerful and smart. For example, you can grow from a call center with IVR or Voice Assistant to a conversational voice bot that uses artificial intelligence to understand customers individually and guide them to a solution.

With powerful speech and language recognition this is a great tool to serve your customer quickly and well.

Deploying voice bot: a real-life example

In this scenario a customer wants to:

  • Delay payment of his latest invoice.
  • Authenticate and confirm changes via SMS.
  • Get insight into his higher electricity consumption.
  • Change his address via an automatic connection with WhatsApp.
  • Using Spanish language in the middle of conversation.
  • The customer uses natural language to set a date by saying “tomorrow’’.

Chatlayer from Sinch + Sparkcentral = managed asynchronous conversations

We link Chatlayer, an ai-chatbot solution from Sinch with Hootsuite. Why? To manage conversations even better and add live interactions with employees.

In Chatlayer, we design the chat conversations of the chatbot and execute them automatically. We execute the human interactions through Hootsuite, so there’s always on option to chat live with an employee. Together the platforms are a good marriage.

 

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Want to know how we can help you with Chatlayer by Sinch to support you in deploying conversational solutions?

Contact Dennis Koorn

+31 6 346 58 510
dennis.koorn@dialoggroup.eu

Download: The guide to conversational messaging customization.

In this white paper you will read:
✓ Why conversational messaging is so important
✓ The specifics of each channel
✓ How to deal with mobile-first customers
✓ Best practices

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