SPARKCENTRAL BY HOOTSUITE
Connect with your customers on the channels where they are already active and manage every interaction from one place.
Sparkcentral by Hootsuite as a technology partner
Customers expect a personal, consistent experience when they get in touch with your company. Through every communication channel and at any moment of the day. With a variety of social and messaging channels, besides telephone, email, apps and portals, it can be quite challenging to manage everything. With Hootsuite as a partner, we will help you to get in touch with your customers through the channels they spent most of their free time on. Think about WhatsApp Business, Instagram or Facebook Messenger, but also live chat and SMS.
With Sparkcentral by Hootsuite you manage all conversations within one central platform. This platform combines all social costumer care channels into one. The platform can be used for a variety of functions and not only the sending and receiving of messages, but also the managing of all customer conversations and a full on customer image. Think about pre-defined messages, monitoring, workflows and integration into your CRM system.
A FEW NUMBERS
Worldwide users of social media
Average time a day we spend on social media and messaging channels
Of all Dutch inhabitants are active on social media platforms.
ONE PLATFORM TO MANAGE ALL YOUR CHANNELS
Get insights into your customers
Integrate your current CRM-platform with Sparkcentral by Hootsuite, this way your colleagues from customer service will have all the context they need to give your customer a smooth and excellent experience.
More smart functions
Improve the services with real-time productivity and involvement reports that allow you to track and measure team success.
Be there where your customer is
With Sparkcentral by Hootsuite, you give your customer the ability to engage with your organization through their preferred channel, without you losing track. You manage every customer interaction and conversation from one complete dashboard.
Fast and personal response
Improve your reaction time while not losing the personal touch that customers expect from you. Besides that you can automate and prioritize conversations in real-time through different channels..