4813 DA Breda
Reception 09:00-10.00 hours
Closure ± 18.30 hours
(including lunch & drinks)
Welcome with coffee & tea at the innovation square
Opening of the day
Key track for success and the three trends
Managing Consultant | Bvolve
Digitalisation fundamentally changes the world, we can no longer ignore it. Not only digitizing, also humanizing! How you can successfully transform the customer experience into all customer channels with your organization.
The Future of Customer Interaction
Managing Director | Dialog Groep
Customers’ expectations are rapidly changing in a digital world. How do you ensure that the customer interaction between your organization and your customers can take place quickly, easily and especially much through self-service? At times when ‘ the customer ‘ needs it.
Patrick talks about our vision of the future of customer interaction and how our customers are distinctive and remain in the market.
Break at the innovation space
Innovation with the human size
Innovation Manager | The Volksbank
How the Volksbank innovates with the human size and contributes to social issues. An example of this is Meegeven.nl, a digital vault with your personal relatives plan.
Digital but personal
Nanda Nottelman & Robbert Hoekstra
Productmarktmanagers | VIVAT
About the structural deployment of interactive, personalised video. How VIVAT deploys video around the expiring annuity policy.
Lunch at the innovation square
Breakout Session 1 (choice of 3 subjects)
Breakout Session 2 (choice of 3 subjects)
Break at the innovation square
Breakout Session 3 (choice of 3 subjects)
Breakout Session 4 (choice of 3 subjects)
Panel discussion with experts on customer experience, customer focus & customer interaction
Nicole van den Heuvel
Keynote “The Customer of the Future”
Spreker & Auteur
Sydney Brouwer is a frequently asked speaker about customer focus and author of the book ‘ Customer-oriented leadership ‘. He has researched companies that excel in the field of customer orientation and to their leaders. What do these companies do differently so that they have more enthusiastic customers and employees than their competitors? What can you learn from these companies in creating a legendary customer experience? Sydney lets you experience what is real customer focus and, more importantly, what that demands from an organization and its management.
17:30 – 18:30
Drinks and interaction at the innovation square
The Future of Customer Interaction is made possible by
Join The Conversation