Dialog Groep expands international activities to DACH region
Bunnik/Marburg – February 3, 2022 – Dialog Groep, solutions integrator in the field of customer interaction, has started a new branch in Marburg, Germany. In addition to the Netherlands, Belgium and Luxembourg, the solutions integrator offers its customer communication solutions and services in the DACH region: Germany, Austria and Switzerland.
In recent years, Dialog Groep has developed into a strong solutions integrator in the field of customer interaction and customer communication (CCM). For both enterprise and top SME organizations. With that, a strong foundation has already been laid for international expansion.
Germany awaits a digitization move
According to Patrick Roelandt, general manager of Dialog Groep, Germany is on the eve of an important digitization process. Patrick: ‘The digitization process in Germany has accelerated since the corona pandemic. We believe, based on the knowledge and the years of experience we have gained, we can add a lot of value to the digitization process. Hence our tagline ‘digital interaction made easy’.’
Patrick Roelandt: ‘The digitization process in Germany has accelerated since the corona pandemic. We believe, based on the knowledge and the years of experience we have gained, we can add a lot of value to the digitization process.
Focus on experience and growth
Patrick expects the new branch in Germany to grow in the coming years: ‘We already have a first customer and various other discussions are in progress. We also receive strong support from our main supplier Precisely.’
German colleague: Achim Schuch
The German branch is managed by Achim Schuch, who has been active in the German CCM market for almost 20 years. He has worked for Unisys, HP and Crawford Tech. Achim: ‘I have known Dialog Groep for years and see an opportunity to combine my knowledge of the German market and its developments with the company’s knowledge, partnerships and technology. We also share the same standards and values. In the DACH region, the decisiveness, speed and flexibility of Dialog Groep will make the difference. I am convinced that this is a successful combination.’
In connection with this new step towards the DACH region, Dialog Groep’s Dutch trade name will be changed to the English-language Dialog Group.
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