Accessibility explained
Don't start by randomly fixing errors. First, identify which customer journeys, channels, and documents are most important, and who is responsible.
The Core
Digital accessibility is a combination of content, design, technology, documents, procurement, and management. Therefore, collaboration between multiple roles is necessary.
A good approach doesn't start with an isolated tool. First, it must be clear what problem the customer experiences, what outcome the organization wants to achieve, and which processes, data, and people are involved.
Important to know
These components offer a compact overview of the content. Use them as a starting point for a discussion between business, IT, customer service, and compliance.
Choose important services, channels, and documents.
Combine automated checks with manual usage and content review.
Address structural causes instead of just visible errors.
Incorporate accessibility into standards, training, and releases.
Practical approach
You don't have to solve everything at once. These three steps make the topic discussable and actionable.
Involve business, IT, content, service, procurement, and compliance.
Use customer impact, volume, and risk to determine the order.
Prevent new content and releases from reintroducing old problems.
What it can deliver
A structured start yields faster results and clarifies where investment is needed.
View digital accessibility solutionsNext step
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