Market Research
Dialog Group on the Aspire IXM Leaderboard
Aspire CCS names Dialog Group to the Interaction Experience Management Leaderboard, highlighting vision, execution, and portfolio.
Research and Market Insights
Understand what's changingbefore you need to act.
Analyses of market developments, technology, accessibility, and governance.
New category
Research is a new compilation within the concept.
The current website does not have a separate research library. Here we combine analyst recognition, trend articles, and research-driven analyses already available on dialoggroup.eu.
Selected for you
Substantiate your choiceswith market knowledge and analysis.
Analyses of market developments, technology, accessibility, and governance.
Market Development
Customer Experience Management: Four Trends
An overview of developments in customer experience, digital customer journeys, and the practical application of Customer Experience Management (CXM).
AI Risk
What Insuring AI Risks Says About Governance
An analysis of increasing concerns around AI agents and chatbots and what this means for control, safety, and responsibility.
Accessibility
The Business and Societal Value of Digital Accessibility
An in-depth exploration of the EAA, customer experience, and the size of the group that benefits from accessible digital services.
Conversational AI
From FAQ Bot to Process Assistant
An analysis of the building blocks for conversational AI 2.0: language models, process orchestration, integrations, and validated knowledge.