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Dialog Group
Solutions
Dialog GroupSolutionsFrom customer communication and AI to accessibility and customer experience. Discover solutions that simplify processes and improve customer interaction.View all solutions

Digital Customer Interaction

Digital AssistantAI that answers questions and performs tasks.Digital AccessibilityWebsites and documents usable for everyone.Customer Communication Management (CCM)Letters, emails, and invoices from a single workflow.Customer Experience Management (CXM)One recognizable experience across every channel.Conversational AIAI conversations with control and human handover.Personalized VideoComplex information explained personally and visually.Smart FormsOnly the questions that are truly necessary.Customer Interaction LayerConnect systems and channels, retain what works.

Expertise and Services

Strategy and ConsultingFrom ambition to choices and an actionable roadmap.Implementation and IntegrationSecure connection to existing systems.MigrationsControlled transition to a new environment.Management and OptimizationRemain reliable and continuously improve.Workshops and DiscoveryJointly determine the best first step.
For Whom
Dialog GroupFor WhomEvery sector has different processes, regulations, and customer expectations. See how we help organizations with solutions that fit their practice.View all sectors
Financial Services and BankingSmarter communication for large customer volumes.Insurers and Pension OrganizationsBetter service with control over regulations.Government and Public ServicesClear and accessible for every citizen.Utilities and EnergyBilling and service in one customer journey.Telecom, Media, and Service ProvidersFewer repeat contacts with a single customer view.Healthcare, Membership Organizations, and Social ServicesUnderstandable information, more personal contact.Business Services and AccountancyAutomate routine, keep advice personal.Mobility, Transport, and InfrastructureTimely information for travelers on every channel.
Our Approach
Inspiration
Dialog GroupInspirationDiscover insights, case studies, and knowledge about customer communication, AI, accessibility, and digital customer interaction.View all inspiration

Read and Apply

BlogsPractical articles about customer communication and AI.StudiesMarket developments, analyses, and independent recognition.DownloadsGuides and quick scans to get started immediately.Practical ExplanationIndustry terms and choices in plain language.

Watch and Meet

EventsGatherings to share knowledge.Customer StoriesOrganizations that improved their customer interaction.WebinarsOnline sessions on AI and accessibility.
About Us
Dialog GroupAbout UsSee how we work, meet our culture, and discover where you can join us.Discover Dialog Group
About Dialog GroupConsulting, technology, and management brought together.Work at Dialog GroupWork that makes a daily difference.Open VacanciesPositions for which we are currently seeking colleagues.Certifications and CSRAudits, certifications, and social initiatives.
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Digital Accessibility

Accessibility Statement

Dialog Group wants everyone to be able to use this website independently. This website is designed with WCAG 2.2 level AA as its goal.

On this page

  1. To which website does this statement apply?
  2. Design and Technology
  3. Management and Editorial
  4. Testing
  5. Known Issues
  6. Feedback and Contact
  7. Date of the Statement

Current Status

This website has been technically and visually checked, but not yet independently audited. Therefore, we do not yet claim full WCAG conformity.

To which website does this statement apply?

This statement applies to all pages of the Dialog Group website. This includes the seven language versions, solutions, sectors, inspiration, contact, careers, search functions, and legal pages.

Design and Technology

We use semantic HTML, a logical heading structure, clear labels, and textual names in addition to flags, maps, and other visual support.

Navigation, menus, FAQs, forms, the office selector, and other interactive components work with a keyboard and display a visible focus state.

Text and functional icons have been checked for color contrast. The pages reflow up to 320 pixels wide and support reduced motion and Windows High Contrast Mode.

Office locations can be selected both via the map and via actual buttons. The company timeline remains an ordered list and is displayed vertically on small screens.

Images have appropriate text alternatives. For colleague photos, name, function, and initials remain available if a photo does not load.

Management and Editorial

New content must follow the same accessibility rules. Editors use clear link texts, a logical heading order, understandable language, and appropriate alternative texts.

Documents, videos, forms, and new interactive components are tested individually before publication.

Testing

The website has been automatically checked for contrast, headings, labels, local links, form associations, reflow, horizontal overflow, and missing files.

The menus, language menu, FAQs, office selector, and horizontal timeline have also been checked for keyboard operation, visible focus, and a logical reading order. The language menu works with Enter, space, arrow keys, and Escape, and reports the current language and whether the menu is open or closed.

An independent WCAG audit with screen readers and user tests has not yet been performed. This step is part of the final launch.

Known Issues

External websites, the Support Portal, LinkedIn, YouTube, and Google Maps route pages are outside the scope of this concept.

The portrait photos of colleagues in this prototype are loaded from dialoggroup.eu. If a photo is not available, the name, function, and initials remain visible.

Future PDF files, videos, and content from a CMS must be individually checked for accessibility.

The Dutch contact form submits data via HubSpot and displays a confirmation or error message. The forms in the other languages will be linked and then tested on the same points.

The translated pages require an editorial review by native speakers before going live.

Feedback and Contact

Are you experiencing an accessibility issue? Email us via info@dialoggroup.eu or use the contact page. Please specify the page, the action that fails, your browser, and any assistive technology you are using.

We will contact you within one business day.

Date of the Statement

This statement was updated on September 28, 2026. We will update the statement again after an independent audit or a significant technical change.

Dialog Group

Advice, technology and delivery for clearer customer communications.

ISO/IEC 27001 (DNV)ISAE 3000 Type 2FSQS-NLEcoVadis Silver 2025Aspire Leaderboard 2026 – Communications Experience PlatformAspire Leaderboard 2026 – Implementation ServicesAspire Leaderboard 2026 – Interaction Experience Management

Information

  • Services
  • Who we help
  • How we work
  • Partners
  • About us
  • Careers

Availability

  • OfficeMonday to Friday
    08:30 – 17:00
  • SupportVia the support portal

Contact

  • info@dialoggroup.eu
  • Contact form
  • LinkedIn
© 2026 Dialog GroupAccessibility · Privacy & cookies · Terms & conditions

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