About Dialog Group
Dialog Group helps organizations intelligently organize customer communication and interaction. We connect strategy, technology, and execution. This ensures that you don't just get a standalone plan, but a solution that delivers results in daily practice.
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Our direction
Our mission
Dialog Group is focused on perfecting the digital customer interactions of organizations. With our professionals, services, and technology, we enable frictionless communication across every channel, at any time, and with the greatest ease for the customer.
Simple, personal, and secure. This is how you exceed your customers' expectations and meet their demands. Digital Interaction Made Easy.
Our vision
Our ambition is to enable organizations to engage their customers through personalized, relevant, secure, and simple communication and interaction across all channels. With our scale and focus, we aim to have a significant impact on the business market.
An excellent customer experience combines convenience and efficiency for the customer with an engaged, personal approach on every channel and at every moment. This requires business processes, tools, and people that are well-aligned, with the customer truly at the center.
Our core values
Our core values determine how we make choices, keep promises, and collaborate with customers, partners, and each other.
Our communication and solutions are straightforward. We are down-to-earth, and it's easy to do business with us.
Business is about people and should be enjoyable. We know our market and customers. We are proud, ethical, and always ourselves.
We keep our promises. We are not perfect, but we are ethical and transparent. We aim to interact and do business with each other in an ethical, sustainable, and socially responsible way.
We are a flat organization with entrepreneurial people. We are innovative, can deliver results quickly, and adapt to change.
Why organizations work with us
You often already know what you want to achieve. The challenge lies in translating it practically into processes, data, technology, and behavior. That's where we provide direction and progress.
Not with a tool or platform. First, we clarify what customers, employees, and the organization need.
Management, customer teams, IT, data, and compliance work from one feasible roadmap and the same metrics.
Our consultants and specialists design, build, and implement. Afterwards, we provide management, support, monitoring, optimization, and continuous development.
We track customer effort, quality, costs, lead time, and usage so you can make targeted adjustments.
Dialog Group Europe
Our teams operate from the Netherlands, Belgium, Germany, Czech Republic, and Italy, also serving Luxembourg. Local market knowledge is combined with shared expertise in customer communication, data, AI, accessibility, and implementation.
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Our people
At Dialog Group, we enjoy engaging in dialogue. Optimal digital interaction with our customers and partners is what makes our work inspiring. Do you have a question for us? An interactive challenge you'd like solved? Or would you like more information about our approach, solutions, and services? Please contact us.
View our vacanciesChief Executive Officer
Managing Director M2SC Italy
Chief Technology Officer
Manager Services
Finance Manager
HR Manager
Marketing & Customer Success Manager
Marketing & Communications
Support Coordinator
Conversational Expert
Manager Sales & Marketing Benelux
Product Owner
Managing Consultant
Sales Manager BeLux (Belgium and Luxembourg)
Sales Manager DACH (Germany, Austria, and Switzerland)
Team Leader Czech Republic
Customer Interaction Roadmap
Clarify goals, bottlenecks, priorities, and ownership.
Connect data, systems, and channels in a secure and manageable way.
Build, test, introduce, and improve together with the teams who work with it.
Our history
Since 1992, we have been continuously building expertise, international coverage, certifications, and new solutions for customer interaction.
Document Dialog founded
Expansion to BeLux
Launch of multibrand Professional Services
Dialog Group founded
Digital strategy and roadmap 2020
Three times EMEA Partner System Integrator of the Year
First EcoVadis certification
ISAE 3000 and EcoVadis Silver certification
Expansion to DACH and Czech Republic. Rebranding to Dialog Group
Acquisition of Eerstestap.nl. Three Aspire Leaderboards. ISO 27001
Winner Conversational Innovation Award
AI Strategy, Accessibility Cloud, Conversational Cloud and Multibrand Vendor
Acquisition of M2SC Italia
Technology partners
We combine technology from specialized partners with our expertise in selection, implementation, integration, management, and continuous development.
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