SELL MORE…

INCREASING CUSTOMER SATISFACTION…

REDUCING CUSTOMER SERVICE COSTS…

COMPLY WITH LEGISLATION AND REGULATIONS…

REDUCE WORK PRESSURE…

Dialog Group has the experts, the technology and the services to do this.

Favicon white large | Dialog Group

SELL MORE…

INCREASING CUSTOMER SATISFACTION…

REDUCING CUSTOMER SERVICE COSTS…

COMPLY WITH LEGISLATION AND REGULATIONS…

REDUCE WORK PRESSURE…

Dialog Group has the experts, the technology and the services to do this.

Round photo with element | Dialog Group

Smart leaders of companies with a lot of customer interactions know that digital tools help them. They also know how difficult it is to use those tools. Welcome to Dialog Group, your expertise center for digital customer interaction. We deliver:

Professional experts

Communication consultants and application specialists who make your customer communication digital.

Technology

The best software and platforms that meet all the requirements of your sector.

Services

Whether you have short projects or want to collaborate long-term, Dialog Group always has a solution.

ABN AMRO logo | Dialog Group
de Volksbank logo | Dialog Group
Logo-asr 2024 | Dialog Group
Senior Aerospace Bosman | Dialog Group
Logo Guarantee | Dialog Group
Tax authorities logo | Dialog Group
NN BE | Dialog Group
Landal-logo-Dialog-Group | Dialoggroup

Sell ​​more with smart tools

Selling is a people job, right? We would like to show you that things can be done differently with cross- and upselling.

Get a grip on your customer interaction

Did you know that your customer service costs can be reduced by at least 30%? How? Get inspiration from our use cases.

Work proactively on rules and legislation

The requirements that the law places on your company cause costs and workload. That can be done differently! We tell you how.

Our vision on customer interaction

All your teams are under pressure. Customers are extremely demanding. To steer this in the right direction, you need new insights.

Technology that pushes you forward

Only the best is good enough, also for you. But what is the best? We know. Read it here.

Discover more at Dialog Group

At the top in digital customer interaction for 30 years. That is only possible with the best people. This is our story.

Certifications & CSR

ISO 27001, ISAE 3000, FSQS-NL, EcoVadis, Wakibi and more.

Services & smart tools

Who help you with excellent customer experiences.

30+ years of experience in customer interaction

We know what challenges you face.

International partner

With offices in the Netherlands, Belgium, Germany & the Czech Republic.

What customers say about Dialog Group

Dialog Group developed a smart Digital Colleague for CROP that guides clients step-by-step through their tax return and automatically handles documents, questions, and data processing.

How CROP automated 80% of their repetitive work and served their customers faster and more accurately with a Digital Colleague.

Bert Sonneveld - de Vereende 1200x850 | Dialoggroup

Dialog Group implemented a smart iDEAL integration with QR codes in letters and clickable links in emails for this insurer. The result? Customers can now pay with one click of a button, without complicated manual transfers.

Customer testimonial: Bert Sonneveld – de Vereende

Guy-polman-color-vvaa edit

The final solution was developed with the help of Dialog Group, behavioral psychologists, conversation designers, advisors, Customer Care employees and growth hackers. Thanks to this collaboration, process bot Joyce to life: our Digital Colleague.

Guy Polman
Manager Service Desk VvAA

Increase customer retention | Dialog Group

Reduce the costs of customer contact

Increase customer engagement | Dialog Group

Improve customer engagement

Reduce workload and costs | Dialog Group

Reduce workload and costs

More insight into customer contact | Dialog Group

More insight into customer contact

We understand what your company needs!

For more than 30 years, we have been the elite center in the field of customer communication (CCM), customer experience management (CXM), customer experience (CX) and digital customer interaction. We understand what companies and departments are struggling with and we solve it.

Our professionals have a lot of know-how, our technologies are versatile and flexible, and our service is of an unprecedented level.

Our 4 offices slider | Dialog Group

Dialog Group recognized on Aspire Leaderboards

We are very proud of this recognition!

Analyst firm Aspire places Dialog Group on its leaderboards for Customer Communications Management (CCM) and Customer Experience Management (CXM).

Blogs & more

Four businessmen from Dialog Group stand side by side and place their hands on each other as a symbol of cooperation, with the Dialog Group-logo in the bottom right of the screen

Press release: Dialog Group strengthens pan-European position with strategic acquisition of M2SC Italy

Dialog Group developed a smart Digital Colleague for CROP that guides clients step-by-step through their tax return and automatically handles documents, questions, and data processing.

How CROP automated 80% of their repetitive work and served their customers faster and more accurately with a Digital Colleague.

Dialog Group developed a smart Digital Colleague for CROP that guides clients step-by-step through their tax return and automatically handles documents, questions, and data processing.

Illustration of AI tools combined with human control in financial processes

Why even insurers no longer dare to take the risk of AI

Dialog Group implemented a smart iDEAL integration with QR codes in letters and clickable links in emails for this insurer. The result? Customers can now pay with one click of a button, without complicated manual transfers.

AI isn't always the solution. Discover when artificial intelligence works for your customers and when human interaction is better. Plus, practical tips for a successful AI implementation.

AI in customer relationships: sometimes it works, sometimes it doesn't. Discover our tips and tricks here.

Dialog Group implemented a smart iDEAL integration with QR codes in letters and clickable links in emails for this insurer. The result? Customers can now pay with one click of a button, without complicated manual transfers.

Example of accessible digital communication: invoices, emails and chatbot of a telecom company | Dialoggroup

From months of waiting to immediate results

Dialog Group implemented a smart iDEAL integration with QR codes in letters and clickable links in emails for this insurer. The result? Customers can now pay with one click of a button, without complicated manual transfers.

From mediocre chatbot to good help: the step towards conversational AI | Dialog Group

From mediocre chatbot to good help: the step towards conversational AI 2.0

More and more companies are using chatbots to handle customer questions quickly and efficiently. The goal is clear: help your customer directly and reduce the pressure on customer service.

European Accessibility Act deadline: June 28, 2025. Discover the 8 practical steps for EAA compliance in financial services. Includes a quick scan for rapid implementation. | Dialoggroup

EAA Compliance in 8 steps: a practical guide for financial organizations 2025

Dialog Group implemented a smart iDEAL integration with QR codes in letters and clickable links in emails for this insurer. The result? Customers can now pay with one click of a button, without complicated manual transfers.

Bert Sonneveld - de Vereende 1200x850 | Dialoggroup

Customer testimonial: Bert Sonneveld – de Vereende

Dialog Group implemented a smart iDEAL integration with QR codes in letters and clickable links in emails for this insurer. The result? Customers can now pay with one click of a button, without complicated manual transfers.

The European Accessibility Act: Get your organization ready by the end of June 2025 | Dialoggroup

The European Accessibility Act: the opportunity for a better customer experience

Imagine receiving an invoice you can't read, struggling with an online form that doesn't work with your screen reader, or

Our partners

Precisely logo white | Dialog Group
Smart Communications logo white | Dialog Group
Quadient logo white | Dialog Group
Macro4 logo white | Dialog Group
Guideology logo | Dialoggroup
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SYC Logo | Dialoggroup
Macro4 logo white | Dialog Group
logo botcasters | Dialoggroup