de Vereende
De Vereende's customers paid amounts from letters and emails via manual bank transfers. This required extra steps and made errors possible in the amount, account, or payment reference.
The core
Dialog Group helped integrate iDEAL payment links into emails and QR codes into letters. The solution accounted for various entities, account numbers, payment references, and higher amounts.
A good approach doesn't start with an isolated tool. First, it must be clear what problem the customer is experiencing, what outcome the organization wants to achieve, and what processes, data, and people are involved.
Important to know
These components provide a concise overview of the content. Use them as a starting point for a discussion between business, IT, customer service, and compliance.
A payment process with manual entry and high potential for errors.
Clickable payment links and QR codes that pre-fill the correct payment details.
Integration with existing document automation and payment facilities.
A shorter and clearer payment route for customers and employees.
Practical approach
You don't have to solve everything at once. These three steps make the topic discussable and actionable.
Identify entities, account numbers, limits, and reference rules.
Add the payment action to the letter and email the customer already receives.
Verify amounts, references, accessibility, and feedback to administration.
What it can achieve
The customer no longer has to manually retype data. This reduces effort and supports faster, more reliable processing.
View Customer Communications Management (CCM)Next step
Briefly share your question. You will receive an initial substantive response within one business day.
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