Customer communication
clearer, smarter
and easier.
Dialog Group helps organisations with high-volume customer contact improve letters, emails, documents, forms, chat, interactive personalised video and other interactions. We advise on the approach, select and connect proven technology, implement the solution, and take care of management, support, monitoring, optimisation and further development.
Curious how your organisation is doing when it comes to customer communication?
From advice to a solution that works.
We collaborate, build, and stay on board
No consultancy reports that end up in a drawer, and no mandatory replacement of all your systems. We select the best platforms, connect them to your existing IT, and stay on board for management and continuous development.
Built for customer interaction
Everything you need for clear communication, all under one roof.
Consultancy
We identify communication bottlenecks and translate your goals into an actionable roadmap.
Technology
Independent selection from leading platforms for CCM, CXM, and AI.
Implementation
Securely connecting to your core systems, data, and channels without disruption.
Management
Continuous management, monitoring, and optimisation from a single point of contact.
Security
Verifiably certified: ISO 27001, ISAE 3000, and FSQS-NL.
Accessibility
Websites, forms, and documents that comply with accessibility legislation.
Choose your approach
From initial idea to daily management, in separate steps or as a whole.
Strategy & consultancy
Independent advice on suppliers, architecture, and a feasible roadmap.
Go to Strategy & consultancy
Implementation
New communication platforms seamlessly connected to your existing systems.
Go to Implementation
Management & optimisation
Complete peace of mind with support, monitoring, and functional management.
Go to Management & optimisation
Conversational AI
Digital assistants with clear boundaries and seamless human handover.
Go to Conversational AI
Accessibility
Verifiably accessible portals, forms, and PDFs.
Go to Accessibility
Customer Interaction Layer
A single, central layer between your customer data and all channels.
Go to Customer Interaction LayerFor organisations with high customer contact volumes
Commercial or public: we know the requirements of your sector.
More time for real questions
A digital assistant that answers questions and performs tasks. With clear boundaries and handover to a human employee.
A partner that helps you advance
Experts who know your organisation and keep improving it. Today and five years from now.
Results that count
Manual work reduced-80%Employees manually requested data for tax returns and followed up on missing documents. Digital Assistant Tess now collects, checks, and processes this automatically.
CROP accountants & adviseursGo to the story of CROP accountants & adviseurs (3 min) →
Document turnaround time6 wks → minsThousands of documents had to comply with the European Accessibility Act. Where conversion previously took weeks, letters and invoices are now made accessible automatically.
European telecom organisationGo to the story of European telecom organisation (4 min) →
Self-service for 130,000 members40%VvAA wanted to unburden members without overloading its advisors. 40% of invited healthcare professionals now complete the insurance check independently with Digital Assistant Joyce.
VvAAGo to the story of VvAA (3 min) →
Error-free payments1 scanManual transfers led to incorrect amounts and missing references. With QR codes on letters and iDEAL links in emails, policyholders now pay directly and correctly.
de VereendeGo to the story of de Vereende (3 min) →
Digital-first customer contact0× repeatedCustomers had to repeat their story on every channel. Now, Telenet recognises the query instantly, and the employee immediately sees the complete customer profile.
TelenetGo to the story of Telenet (3 min) →
Digital document flowsMore time for adviceBank Van Breda wanted to digitise documents without losing personal contact with entrepreneurs. Automated documents now give advisors more time for real advice.
Bank Van BredaGo to the story of Bank Van Breda (3 min) →Secure for organisations with sensitive customer data
Our processes are independently audited annually. This ensures your customer data remains protected, from consultancy to management.
ISO 27001Information security
ISAE 3000 Type 2Independently audited control
FSQS-NLRecognised supplier for the financial sector
- GDPR as a foundationPrivacy by design
- Secure connectionsTo your existing systems
- Annual auditsExternally audited and documented
- European teamActive in five countries
Organisations that have led the way
Banks, insurers, government bodies, and businesses trust us for customer interaction that is accurate and secure.
Clear answers about Dialog Group.
Is your question not listed? Schedule a call, and an expert will respond with a concrete first step.
What does Dialog Group do?
We improve customer communication, from strategy to daily management.
Do you supply your own software?
Partly. We select proven technology and connect it to your systems, and we also have our own product: the Digital Assistant.
Do we need to replace our systems?
Usually not. We only replace what is truly an obstacle.
Do you provide management after implementation?
Yes. Management, monitoring, and continuous development are part of our service.
Is Dialog Group an AI company?
AI is a tool. We use it when it's secure and explainable.
Which organisations do you work for?
For organisations with intensive customer contact and high security requirements.
Get started today
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