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Dialog Group organized a webinar with Stichting Accessibility and Eye-Able about the European Accessibility Act and practical preparations for digital accessibility.
The core
The session discusses which digital components may fall under the law, how to start on time, and the consequences of insufficient preparation. Letters, contracts, portals, and emails are all part of the same customer journey.
A good approach doesn't start with an isolated tool. First, it must be clear what problem the customer experiences, what outcome the organization wants to achieve, and which processes, data, and people are involved.
Important to know
These components provide a concise overview of the content. Use them as a starting point for a discussion between business, IT, customer service, and compliance.
Digital services, documents, and interactions that customers need to use a product or service.
With ownership, inventory, and prioritization based on impact.
With a combination of technology, content, and real user situations.
By incorporating accessibility into design, development, content, and management.
Practical approach
You don't have to solve everything at once. These three steps make the topic discussable and actionable.
Use the summary to initiate an internal discussion.
Identify key channels and documents.
Gain insight into priority and a feasible route.
What it can yield
The webinar page makes the knowledge internally discoverable. Before going live, the final recording or registration can be added when available.
View digital accessibilityNext step
Briefly share your question. You will receive an initial substantive response within one business day.
Zoeken
Typ minimaal twee letters. Je zoekt in alle Nederlandstalige pagina's.
Zoekresultaten