Vervangt Conversational AI een klantenservice / klantendienst?

Nee, maar het helpt wel bij het verlagen van de druk en helpt om 24/7 klaar te staan voor je klanten. Zie het vooral als een aanvulling van bestaande diensten en de kans om een betere balans te vinden tussen automatisering en inzet van je medewerkers.

Werkt jullie Conversational AI met Natural Language Processing (NLP)?

Ja, dat kan, maar wij raden het (nog) niet aan. NLP wordt gebruikt door chatbots (zoals ChatGPT) om vragen te interpreteren, maar ook om antwoorden te genereren. En bij dat laatste loopt het vaak mis door gebrek aan controle op de antwoorden. Je hoeft dus geen NLP-chatbot te integreren om de druk op je klantenservice/klantendienst te verminderen of om tijdswinst te behalen. Wij raden aan om nog geen NLP-chatbot te integreren, maar wel een procesbot zoals Digitale Collega te overwegen. Met gerichte antwoorden en processen zal je meer tijdswinst halen dan een NLP-chatbot.

Met welke systemen, platformen en software werkt Dialog Group voor Conversational AI?

We werken met tooling van onze technologiepartners Precisely en Chatlayer (by Sinch) en onze eigen FlowCore. Deze systemen kunnen makkelijk gekoppeld worden met andere software en platformen. Benieuwd of jouw systeem compatibel is? Er zijn meer dan 100 integraties beschikbaar.

Relieve your employees by using Conversational AI

No more long queues

Using Conversational AI, your customers will be served faster and better digitally. In addition, valuable time is freed up for your employees for truly valuable customer contact. The best-known examples of Conversational AI are chatbots or voicebots. A properly configured Conversational AI is always available and understands your customer. The use of chatbots or voicebots requires a good approach and connection to the IT landscape of your organization.

What are the benefits of Conversational AI?

Conversational AI is always available, 24/7.
Your customers can solve tasks themselves with digital self-service.
Your employees are deployed more efficiently and customers get the attention they deserve.
You meet the high expectations of your customers.

The colleague who is available 24/7: the Digital Colleague

Don't just say chatbot to our Digital Colleague. With our process bot you can save up to 70% in time. Your extra colleague is always ready and relieves you of the most frequently asked questions for your customer service.

Discover more about Digital Colleague

Voicebots – speech recognition and artificial intelligence (AI)

Voicebots use speech recognition and artificial intelligence (AI) to understand and respond to spoken commands. With their voice, customers can be referred to the right service, carry out tasks or provide information. Knowing more?

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What customers say

Frequently asked questions about Conversational AI

Does Conversational AI replace customer service/customer service?2024-10-03T10:15:00+02:00

Does Conversational AI replace customer service/customer service?

No, but it does help reduce the pressure and help you be ready for your customers 24/7. Above all, see it as an addition to existing services and the opportunity to find a better balance between automation and the deployment of your employees.

Does your Conversational AI work with Natural Language Processing (NLP)?2024-10-03T10:14:53+02:00

Does your Conversational AI work with Natural Language Processing (NLP)?

Yes, you can, but we don't recommend it (yet). NLP is used by chatbots (such as ChatGPT) to interpret questions, but also to generate answers. And with the latter, things often go wrong due to a lack of control over the answers. So you don't have to integrate an NLP chatbot to reduce the pressure on your customer service or to save time. We recommend not integrating an NLP chatbot yet, but considering a process bot such as Digital Colleague. With targeted answers and processes you will save more time than an NLP chatbot.

Which systems, platforms and software it works with Dialog Group for Conversational AI?2024-10-03T10:14:45+02:00

Which systems, platforms and software it works with Dialog Group for Conversational AI?

We work with tooling from our technology partners Precisely and Chatlayer (by Sinch) and our own FlowCore. These systems can easily be linked to other software and platforms. Wondering if your system is compatible? More than 100 integrations are available.

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