Bunnik/Boston, January, 2025 - Dialog Group, a specialist in customer experience management with over 30 years of expertise, and MHC, a leading provider of intelligent document automation solutions, today announced their strategic partnership for the European market.
Dialog Group, recognized on the Aspire Leaderboards for CCM-CXM-IXM, and MHC have joined forces as part of Dialog Group’s multi-brand, independent strategy for system integration. MHC's Customer Communications Management Platform was chosen for its strong functionality and technical capabilities, perfectly aligning with the mid-market to enterprise market in Europe. MHC is recognized by multiple CCM market analysts, including IDC in its 2 recent Marketscape reports and Aspire on its CCM-CXM-IXM grids.
Key benefits of the collaboration:
- MHC’s Customer Communications Management Platform offers flexible implementation options, aligning with Dialog Group's core value of agility.
- MHC's broader portfolio, with over 1.000 satisfied customers, complements Dialog Group's deep knowledge of the European market.
- Strong joint focus on security, compliance, and robust AI functionality in the product roadmap, supported by relevant certifications.
- Both parties bring together their unique expertise: Dialog Group in customer communications and experience, MHC in advanced intelligent document automation solutions.
Patrick Roelandt, Managing Director of Dialog Group, explains: "The MHC portfolio strengthens our existing offering in Customer Experience Management. Our years of expertise in output management, data management, integration, and Digital Colleague, combined with MHC's innovative technologies, enables us to help even more customers in various segments with end-to-end, worry-free services."
Paul Rokos, Vice President of Partner Ecosystems at MHC, adds: "We are delighted to co-sell with Dialog Group, a strong and highly experienced European partner. Their deep knowledge of local markets and regulations, combined with our advanced solutions and recognition by industry analysts, creates a unique proposition for organizations looking to optimize their customer communications."
About Dialog Group
Dialog Group is a leading specialist in customer experience management, focusing on innovative solutions for effective customer communications and interaction. With over 30 years of experience and offices in the Netherlands, Belgium, Germany, and the Czech Republic, Dialog Group offers expertise in perfecting (digital) customer interactions.
Visit Dialog Group for more information.
About MHC
MHC enables organizations to tackle digital transformation with speed and confidence, delivering purpose-built solutions to automate the creation, capture, and distribution of documents and communications across core business processes. With the world’s most flexible end-to-end intelligent document automation platform, MHC empowers business users to eliminate manual interactions involving their organization’s key stakeholders of customers, vendors, and employees, increase efficiency and agility to achieve operational excellence goals and strengthen the ever-important relationships with customers and vendors to drive long-term growth.
Visit www.mhcautomation.com for more information.
* The translations on this website are provided by G-Translate from Dutch
