{"id":28389,"date":"2022-12-08T13:38:12","date_gmt":"2022-12-08T13:38:12","guid":{"rendered":"https:\/\/dialoggroup.eu\/terugblik-op-2022-door-patrick-roelandt-managing-director\/"},"modified":"2023-05-19T23:22:09","modified_gmt":"2023-05-19T22:22:09","slug":"retrospect-on-2022-patrick-roelandt","status":"publish","type":"post","link":"https:\/\/dialoggroup.eu\/retrospect-on-2022-patrick-roelandt\/?lang=en","title":{"rendered":"Retrospect on 2022 by Patrick Roelandt, managing director"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.17.6″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_direction=”84deg” background_color_gradient_stops=”#3468d0 0%|#1050d1 100%” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.17.6″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”||10px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.1″ _module_preset=”default” header_font=”|600|||||||” header_font_size=”25px” header_line_height=”1.1em” header_2_font=”|600|||||||” header_2_font_size=”40px” header_2_line_height=”1.3em” custom_margin=”8px|0px||0px|false|false” custom_padding=”||0px|||” header_font_size_tablet=”” header_font_size_phone=”20px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Merry Christmas<\/span><\/h2>\n

and a <\/span>healthy,<\/span><\/h2>\n

inspiring 2023<\/span><\/h2>\n

[\/et_pb_text][dsm_button button_one_text=”OUR HIGHLIGHTS OF 2022″ button_one_url=”#mijlpalen” _builder_version=”4.19.1″ _module_preset=”default” custom_button_one=”on” button_one_text_size=”18px” button_one_text_color=”#FFFFFF” button_one_bg_color=”#FF770A” global_colors_info=”{}”][\/dsm_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_video src=”https:\/\/youtu.be\/sEee66K9CJM” _builder_version=”4.19.1″ _module_preset=”default” custom_margin=”1px||||false|false” custom_padding=”0px||||false|false” box_shadow_style=”preset1″ box_shadow_color=”rgba(0,0,0,0.18)” global_colors_info=”{}”][\/et_pb_video][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”3_4,1_4″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”off|off|off” _builder_version=”4.19.1″ _module_preset=”default” header_font_size=”29px” module_alignment=”center” custom_margin=”20px||0px||false|false” custom_margin_tablet=”” custom_margin_phone=”11px||1px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n

RETROSPECT ON 2022 BY PATRICK ROELANDT<\/strong><\/h1>\n

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Patrick:<\/strong> ”For Dialog Group, it has been a special year with many milestones. We experienced incredible growth, both in the Netherlands and abroad. This required an international name. After all, the name Dialog Groep is Dutch and therefore we decided to change our name with one minor adjustment to the English Dialog Group.”<\/p>\n

Read more >><\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Patrick Roelandt” image=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2019\/05\/patrick-roeland.png” image_icon_width=”62%” content_max_width=”482px” _builder_version=”4.21.0″ _module_preset=”default” body_font_size=”14px” body_line_height=”1.6em” background_color=”#E9EEFA” image_icon_custom_margin=”|||-6px|false|false” image_icon_custom_padding=”|||10px|false|false” custom_margin=”||1px||false|false” custom_padding=”0px||0px||false|false” hover_enabled=”0″ border_radii=”on|24px|24px|24px|24px” border_width_all=”12px” border_color_all=”#E9EEFA” border_width_top_image=”1px” border_color_top_image=”#E9EEFA” global_colors_info=”{}” alt=”patrick-roelandt | Dialog Group” title_text=”patrick-roelandt | Dialog Group” sticky_enabled=”0″]<\/p>\n

Managing director & co-owner
LinkedIn<\/a><\/p>\n

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HIGHLIGHTS OF 2022<\/strong><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,1_5,1_5,1_5,1_5″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2023\/05\/Icons-kerstpagina-website.png” title_text=”Icons Kerstpagina | Dialog Group” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” alt=”Icons Kerstpagina | Dialog Group” sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.19.1″ _module_preset=”default” text_font_size=”17px” text_letter_spacing=”1px” global_colors_info=”{}”]<\/p>\n

Celebrated our<\/strong> 30th anniversary with a great event
More about this >><\/a><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2023\/05\/Icons-kerstpagina-website-1.png” title_text=”Icons Kerstpagina | Dialog Group” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” alt=”Icons Kerstpagina | Dialog Group” sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.19.1″ _module_preset=”default” text_font_size=”17px” text_letter_spacing=”1px” global_colors_info=”{}”]<\/p>\n

Expansion to<\/strong> Germany and the Czech Republic
Read more >><\/a><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2023\/05\/Icons-kerstpagina-website-2.png” title_text=”Icons Kerstpagina | Dialog Group” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” alt=”Icons Kerstpagina | Dialog Group” sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.19.1″ _module_preset=”default” text_font_size=”17px” text_letter_spacing=”1px” global_colors_info=”{}”]<\/p>\n

Acquisition of<\/strong> industry peer Eerstestap.nl
Press release >><\/a><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2023\/05\/Icons-kerstpagina-website-3.png” title_text=”Icons Kerstpagina | Dialog Group” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” alt=”Icons Kerstpagina | Dialog Group” sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.19.1″ _module_preset=”default” text_font_size=”17px” text_letter_spacing=”1px” global_colors_info=”{}”]<\/p>\n

Launched a<\/strong> Dutch website about the Digital Colleague
Take a look >><\/a><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2023\/05\/Icons-kerstpagina-website-4.png” title_text=”Icons Kerstpagina | Dialog Group” disabled_on=”off|off|off” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” alt=”Icons Kerstpagina | Dialog Group” sticky_enabled=”0″][\/et_pb_image][et_pb_text disabled_on=”off|off|off” _builder_version=”4.19.1″ _module_preset=”default” text_font_size=”17px” text_letter_spacing=”1px” global_colors_info=”{}”]<\/p>\n

Certified:<\/strong> ISAE3000 type 2 & Ecovadis Zilver
CSR-policy >><\/a><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.19.1″ background_color=”#FFFFFF” module_alignment=”center” custom_margin_tablet=”||28px||false|false” custom_margin_phone=”||28px||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”48px||0px||false|false” global_colors_info=”{}”][et_pb_row module_id=”veranderingen” _builder_version=”4.19.1″ _module_preset=”default” min_height=”475.7px” custom_margin=”-1px||-3px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”off|off|off” _builder_version=”4.19.1″ _module_preset=”default” header_3_text_color=”#4F4F4F” module_alignment=”center” custom_margin=”20px||0px||false|false” custom_margin_tablet=”” custom_margin_phone=”11px||1px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n

Changes in our area of expertise<\/strong><\/h3>\n

Patrick<\/strong>: ”In between all the above highlights, we have seen our field change at a rapid pace. Digital channels are being embraced, Cloud and SaaS are being accepted, and customer journey thinking is becoming more established. The focus on Risk & Compliance, Information Security and Corporate Social Responsibility<\/a> is also increasing. To meet these standards, we have worked hard to achieve the ISAE3000 Type 2 and Ecovadis Silver certification.”<\/p>\n


Looking forward to 2023<\/strong><\/h3>\n

”We are excited about next year and look forward to implement conversational ai solutions<\/strong> with customers and rolling out RapidCX: the new, user-friendly Hosted Managed Services CXM platform from our technology partner Precisely<\/a>. This will allow us to offer full cloud-based unburdening, with more automated processes at lower costs.”<\/p>\n

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On behalf of all my colleagues, I thank our customers and associates for their cooperation and trust.<\/strong><\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.19.1″ _module_preset=”default” custom_padding=”0px|||||” global_colors_info=”{}”]<\/p>\n

Kind regards,\u00a0<\/p>\n

Patrick Roelandt <\/strong>
Managing Director & Co-owner Dialog Group\u00a0<\/p>\n

 <\/p>\n

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WE SEE YOU IN 2023<\/strong><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” module_id=”download-presentaties” _builder_version=”4.19.1″ _module_preset=”default” background_color=”#E9EEFA” min_height=”484.8px” custom_margin=”||-69px||false|false” custom_padding=”37px||0px||false|false” disabled=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.19.1″ _module_preset=”default” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”off|off|off” _builder_version=”4.19.1″ _module_preset=”default” text_font_size=”22px” module_alignment=”center” custom_margin=”20px||0px||false|false” custom_margin_tablet=”” custom_margin_phone=”11px||1px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||0px||false|false” header_2_font_size_tablet=”” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

DIT JAAR VERSCHENEN: ONLINE MAGAZINE<\/strong><\/h2>\n

Inspiratie opdoen voor verbeterkansen in je digitale klantbeleving?<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.19.1″ _module_preset=”default” custom_margin=”||1px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2022\/10\/DialogGroup_banner_2000x1125.gif” alt=”Download het online magazine van Dialog Group” title_text=”Online magazine Dialog Group – versie 2″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.1″ _module_preset=”default” text_font_size=”20px” text_line_height=”1.8em” header_2_text_color=”#4F4F4F” header_2_font_size=”27px” custom_margin=”25px||||false|false” text_font_size_tablet=”20px” text_font_size_phone=”15px” text_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Inhoud:<\/h2>\n

\u2713<\/strong> Drukkerij Omniprint over personalisatie
\u2713<\/strong> Menno Lanting over digitaal leiderschap
\u2713<\/strong> Iedere generatie zijn eigen (klant)verwachtingen
\u2713<\/strong> Kasper Roos over de laatste CX-trends
\u2713<\/strong> VvAA over de inzet van hun digitale collega<\/p>\n

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