{"id":28304,"date":"2022-12-08T07:53:48","date_gmt":"2022-12-08T07:53:48","guid":{"rendered":"https:\/\/dialoggroup.eu\/?p=28304"},"modified":"2023-05-19T23:24:15","modified_gmt":"2023-05-19T22:24:15","slug":"terugblik-2022","status":"publish","type":"post","link":"https:\/\/dialoggroup.eu\/terugblik-2022\/","title":{"rendered":"Terugblik op 2022 door Patrick Roelandt, managing director"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.17.6″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_direction=”84deg” background_color_gradient_stops=”#3468d0 0%|#1050d1 100%” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.17.6″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”||10px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.1″ _module_preset=”default” header_font=”|600|||||||” header_font_size=”25px” header_line_height=”1.1em” header_2_font=”|600|||||||” header_2_font_size=”40px” header_2_line_height=”1.3em” custom_margin=”8px|0px||0px|false|false” custom_padding=”||0px|||” header_font_size_tablet=”” header_font_size_phone=”20px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Fijne feestdagen
<\/span>& een gezond, <\/span><\/h2>\n

inspiratievol 2023\u00a0\u00a0<\/span><\/h2>\n

[\/et_pb_text][dsm_button button_one_text=”ONZE HOOGTEPUNTEN” button_one_url=”#mijlpalen” _builder_version=”4.19.1″ _module_preset=”default” custom_button_one=”on” button_one_text_size=”18px” button_one_text_color=”#FFFFFF” button_one_bg_color=”#FF770A” global_colors_info=”{}”][\/dsm_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_video src=”https:\/\/youtu.be\/UvMZlOnGgYA” _builder_version=”4.19.1″ _module_preset=”default” custom_margin=”1px||||false|false” custom_padding=”0px||||false|false” box_shadow_style=”preset1″ box_shadow_color=”rgba(0,0,0,0.18)” global_colors_info=”{}”][\/et_pb_video][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”3_4,1_4″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”off|off|off” _builder_version=”4.19.1″ _module_preset=”default” header_font_size=”29px” module_alignment=”center” custom_margin=”20px||0px||false|false” custom_margin_tablet=”” custom_margin_phone=”11px||1px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n

TERUGBLIK OP 2022 DOOR PATRICK ROELANDT<\/strong><\/h1>\n

[\/et_pb_text][et_pb_text disabled_on=”off|off|off” _builder_version=”4.19.1″ _module_preset=”default” text_font_size=”17px” text_line_height=”1.8em” module_alignment=”center” custom_margin=”3px||0px||false|false” custom_margin_tablet=”” custom_margin_phone=”11px||1px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n

Patrick:<\/strong> ”Voor Dialog Group is het een bijzonder jaar geweest met vele hoogtepunten. We maakten een ongelofelijke groei door, zowel in Nederland als in het buitenland. Hier hoort ook een internationale naam bij. De naam Dialog Groep is tenslotte Nederlands en daarom besloten we onze naam met \u00e9\u00e9n kleine aanpassing te veranderen in het Engelstalige Dialog Group<\/strong>.”<\/p>\n

Verder lezen >><\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Patrick Roelandt” image=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2019\/04\/patrick-roelandt.png” image_icon_width=”62%” content_max_width=”482px” _builder_version=”4.21.0″ _module_preset=”default” body_font_size=”14px” body_line_height=”1.6em” background_color=”#E9EEFA” image_icon_custom_margin=”|||-6px|false|false” image_icon_custom_padding=”|||10px|false|false” custom_margin=”||1px||false|false” custom_padding=”0px||0px||false|false” hover_enabled=”0″ border_radii=”on|24px|24px|24px|24px” border_width_all=”12px” border_color_all=”#E9EEFA” border_width_top_image=”1px” border_color_top_image=”#E9EEFA” global_colors_info=”{}” alt=”patrick-roelandt | Dialog Group” title_text=”patrick-roelandt | Dialog Group” sticky_enabled=”0″]<\/p>\n

Managing director & co-owner
LinkedIn<\/a><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” module_id=”mijlpalen” _builder_version=”4.19.1″ _module_preset=”default” background_color=”rgba(237,237,237,0.61)” custom_margin=”0px||0px||false|false” custom_padding=”0px||27px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”off|off|off” _builder_version=”4.19.1″ _module_preset=”default” header_2_text_color=”#004A97″ header_2_font_size=”32px” module_alignment=”center” custom_margin=”20px||0px||false|false” custom_margin_tablet=”” custom_margin_phone=”11px||1px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n

HOOGTEPUNTEN VAN 2022<\/strong><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,1_5,1_5,1_5,1_5″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2023\/05\/Icons-kerstpagina-website.png” title_text=”Icons Kerstpagina | Dialog Group” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” alt=”Icons Kerstpagina | Dialog Group” sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.19.1″ _module_preset=”default” text_font_size=”17px” text_letter_spacing=”1px” global_colors_info=”{}”]<\/p>\n

30-jarig bestaan<\/strong> gevierd met een Corporate Festival
Terugblik >><\/a><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2023\/05\/Icons-kerstpagina-website-1.png” title_text=”Icons Kerstpagina | Dialog Group” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” alt=”Icons Kerstpagina | Dialog Group” sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.19.1″ _module_preset=”default” text_font_size=”17px” text_letter_spacing=”1px” global_colors_info=”{}”]<\/p>\n

Uitbreiding naar<\/strong> Duitsland en Tsjechi\u00eb
Meer info >><\/a><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2023\/05\/Icons-kerstpagina-website-2.png” title_text=”Icons Kerstpagina | Dialog Group” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” alt=”Icons Kerstpagina | Dialog Group” sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.19.1″ _module_preset=”default” text_font_size=”17px” text_letter_spacing=”1px” global_colors_info=”{}”]<\/p>\n

Overname van<\/strong> branchegenoot Eerstestap.nl
Persbericht >><\/a><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2023\/05\/Icons-kerstpagina-website-3.png” title_text=”Icons Kerstpagina | Dialog Group” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” alt=”Icons Kerstpagina | Dialog Group” sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.19.1″ _module_preset=”default” text_font_size=”17px” text_letter_spacing=”1px” global_colors_info=”{}”]<\/p>\n

Lancering website<\/strong> over de Digitale Collega
Bekijken >><\/a><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2023\/05\/Icons-kerstpagina-website-4.png” title_text=”Icons Kerstpagina | Dialog Group” disabled_on=”off|off|off” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” alt=”Icons Kerstpagina | Dialog Group” sticky_enabled=”0″][\/et_pb_image][et_pb_text disabled_on=”off|off|off” _builder_version=”4.19.1″ _module_preset=”default” text_font_size=”17px” text_letter_spacing=”1px” global_colors_info=”{}”]<\/p>\n

Gecertificeerd:<\/strong> ISAE3000 type 2 en Ecovadis Zilver
MVO-beleid >><\/a><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.19.1″ background_color=”#FFFFFF” module_alignment=”center” custom_margin_tablet=”||28px||false|false” custom_margin_phone=”||28px||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”48px||0px||false|false” global_colors_info=”{}”][et_pb_row module_id=”veranderingen” _builder_version=”4.19.1″ _module_preset=”default” min_height=”475.7px” custom_margin=”-1px||-3px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”off|off|off” _builder_version=”4.19.1″ _module_preset=”default” header_3_text_color=”#4F4F4F” module_alignment=”center” custom_margin=”20px||0px||false|false” custom_margin_tablet=”” custom_margin_phone=”11px||1px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n

Veranderingen in ons vakgebied<\/strong><\/h3>\n

Patrick<\/strong>: ”Tussen alle bovengenoemde hoogtepunten door hebben we ons vakgebied in een rap tempo zien veranderen<\/strong>. Digitale kanalen worden omarmd, Cloud en SaaS geaccepteerd en customer journey thinking<\/em> raakt steeds verder ingeburgerd. De aandacht voor Risk & Compliance<\/a>, Informatiebeveiliging en Corporate Social Responsibility neemt ook toe. Om aan deze standaarden te voldoen, hebben we hard gewerkt om de certificeringen<\/a> ISAE3000 type 2 en Ecovadis Zilver te behalen.”<\/p>\n


Op naar 2023<\/strong><\/h3>\n

”We hebben zin in volgend jaar en kijken uit naar het implementeren van conversational ai oplossingen<\/strong> bij klanten en het uitrollen van RapidCX; het nieuwe, gebruiksvriendelijke Hosted Managed Services CXM-platform van onze technologiepartner Precisely<\/a>. Hiermee kunnen we volledige ontzorging in de cloud bieden, met meer geautomatiseerde processen tegen lagere kosten.”<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.19.1″ _module_preset=”default” header_3_text_color=”#004A97″ header_3_font_size=”29px” header_3_line_height=”1.3em” custom_margin=”35px||||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”]<\/p>\n

Namens al mijn collega\u2019s bedank ik onze klanten en relaties voor de samenwerking en het vertrouwen.<\/strong><\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.19.1″ _module_preset=”default” custom_padding=”0px|||||” global_colors_info=”{}”]<\/p>\n

Vriendelijke Kerstgroet,\u00a0<\/p>\n

Patrick Roelandt\u00a0<\/strong>
Managing Director & Co-owner Dialog Group<\/p>\n

 <\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.19.1″ _module_preset=”default” background_image=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2022\/12\/groepsfoto-ZWART.png” custom_margin=”0px||1px||false|false” custom_padding=”0px||142px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.1″ _module_preset=”default” header_2_text_color=”#FFFFFF” header_2_font_size=”71px” custom_margin=”-3px||||false|false” header_2_text_shadow_style=”preset3″ global_colors_info=”{}”]<\/p>\n

<\/strong><\/h2>\n

<\/strong><\/h2>\n

<\/strong><\/h2>\n

<\/strong><\/h2>\n

<\/strong><\/h2>\n

<\/strong><\/h2>\n

<\/strong><\/h2>\n

<\/strong><\/h2>\n

<\/strong><\/h2>\n

<\/strong><\/h2>\n

<\/strong><\/h2>\n

<\/strong><\/h2>\n

<\/strong><\/h2>\n

TOT ZIENS IN 2023<\/strong><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”download-presentaties” _builder_version=”4.19.1″ _module_preset=”default” background_color=”#E9EEFA” min_height=”484.8px” custom_margin=”||-69px||false|false” custom_padding=”37px||0px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.19.1″ _module_preset=”default” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”off|off|off” _builder_version=”4.19.1″ _module_preset=”default” text_font_size=”22px” module_alignment=”center” custom_margin=”20px||0px||false|false” custom_margin_tablet=”” custom_margin_phone=”11px||1px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||0px||false|false” header_2_font_size_tablet=”” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

DIT JAAR VERSCHENEN: ONLINE MAGAZINE<\/strong><\/h2>\n

Inspiratie opdoen voor verbeterkansen in je digitale klantbeleving?<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.19.1″ _module_preset=”default” custom_margin=”||1px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2022\/10\/DialogGroup_banner_2000x1125.gif” alt=”Download het online magazine van Dialog Group” title_text=”Online magazine Dialog Group – versie 2″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.1″ _module_preset=”default” text_font_size=”20px” text_line_height=”1.8em” header_2_text_color=”#4F4F4F” header_2_font_size=”27px” custom_margin=”25px||||false|false” text_font_size_tablet=”20px” text_font_size_phone=”15px” text_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Inhoud:<\/h2>\n

\u2713<\/strong>\u00a0Drukkerij Omniprint over personalisatie
\u2713<\/strong>\u00a0Menno Lanting over digitaal leiderschap
\u2713<\/strong>\u00a0Iedere generatie zijn eigen (klant)verwachtingen
\u2713<\/strong>\u00a0Kasper Roos over de laatste CX-trends
\u2713<\/strong>\u00a0VvAA over de inzet van hun digitale collega<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.19.1″ _module_preset=”default” custom_margin_tablet=”||-1px||false|false” custom_margin_phone=”||-1px||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”52px||19px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.1″ _module_preset=”default” global_colors_info=”{}”][dsm_button button_one_text=”MEER INFORMATIE” button_one_url=”https:\/\/dialoggroup.eu\/online-magazine\/” button_one_url_new_window=”on” button_alignment=”center” _builder_version=”4.19.1″ _module_preset=”default” custom_button_one=”on” button_one_text_color=”#FFFFFF” button_one_bg_color=”#FF770A” button_one_font=”|600|||||||” custom_margin=”-36px||||false|false” custom_padding=”0px||31px||false|false” box_shadow_style_button_one=”preset1″ box_shadow_blur_button_one=”12px” global_colors_info=”{}”][\/dsm_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Voor Dialog Group is het een bijzonder jaar geweest met vele mijlpalen. Patrick Roelandt blikt graag samen met jou terug op het afgelopen jaar, waar we onder andere een flinke groei doormaakte, daarmee een naamswijziging op ons pad kwam en de overname van een branchegenoot….<\/p>\n","protected":false},"author":20,"featured_media":28345,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"none","_seopress_titles_title":"Terugblik op 2022 door Patrick Roelandt | Dialog Group","_seopress_titles_desc":"Voor Dialog Group is het een bijzonder jaar geweest met vele mijlpalen. Patrick Roelandt blikt graag samen met jou terug op het afgelopen jaar.","_seopress_robots_index":"","_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[20],"tags":[],"_links":{"self":[{"href":"https:\/\/dialoggroup.eu\/wp-json\/wp\/v2\/posts\/28304"}],"collection":[{"href":"https:\/\/dialoggroup.eu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dialoggroup.eu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dialoggroup.eu\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/dialoggroup.eu\/wp-json\/wp\/v2\/comments?post=28304"}],"version-history":[{"count":1,"href":"https:\/\/dialoggroup.eu\/wp-json\/wp\/v2\/posts\/28304\/revisions"}],"predecessor-version":[{"id":32977,"href":"https:\/\/dialoggroup.eu\/wp-json\/wp\/v2\/posts\/28304\/revisions\/32977"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dialoggroup.eu\/wp-json\/wp\/v2\/media\/28345"}],"wp:attachment":[{"href":"https:\/\/dialoggroup.eu\/wp-json\/wp\/v2\/media?parent=28304"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dialoggroup.eu\/wp-json\/wp\/v2\/categories?post=28304"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dialoggroup.eu\/wp-json\/wp\/v2\/tags?post=28304"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}