{"id":35110,"date":"2023-08-15T11:56:28","date_gmt":"2023-08-15T10:56:28","guid":{"rendered":"https:\/\/dialoggroup.eu\/?page_id=35110"},"modified":"2023-08-28T10:55:24","modified_gmt":"2023-08-28T09:55:24","slug":"digitale-collega","status":"publish","type":"page","link":"https:\/\/dialoggroup.eu\/digitale-collega\/","title":{"rendered":"Digitale Collega"},"content":{"rendered":"
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Een procesbot die jouw klanten op een unieke vriendelijke manier door een dialoog loodst en zorgt voor blije klanten en blije medewerkers.<\/strong><\/p>\n Dat wil zeggen dat we jullie klanten digitale selfservice kunnen bieden, zelfs met asynchrone processen waarbij bijvoorbeeld twee partijen hetzelfde document moeten accorderen of delen van een vragenlijst moeten invullen (denk aan een contract). Dat doen we met eigen IP, geheten Flowcore.<\/span><\/p>\n [\/et_pb_text][et_pb_button button_url=”https:\/\/digitalecollega.eu\/” url_new_window=”on” button_text=”LEES MEER >” button_alignment=”left” _builder_version=”4.22.0″ _module_preset=”default” custom_button=”on” button_text_size=”18px” button_text_color=”#ffffff” button_bg_color=”#FF770A” button_bg_use_color_gradient=”on” button_bg_color_gradient_direction=”35deg” button_bg_color_gradient_stops=”#ff770a 0%|#ff8726 100%” button_border_radius=”3px” button_use_icon=”off” custom_margin=”|0px|20px|0px|false|false” custom_margin_tablet=”10px|0px|10px|0px|false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”5px|25px|5px|25px|false|false” box_shadow_style=”preset3″ box_shadow_color=”rgba(0,0,0,0.29)” locked=”off” global_colors_info=”{}” button_text_color__hover_enabled=”on|hover” button_text_color__hover=”#FFFFFF” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#FFFFFF” button_bg_enable_color__hover=”on” button_border_color__hover_enabled=”on|hover” button_border_color__hover=”#3468D0″ button_border_width__hover_enabled=”on|hover” button_border_width__hover=”2px” button_bg_color_gradient_stops__hover=”#3468d0 0%|#004a97 100%” button_bg_use_color_gradient__hover=”on”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.19.5″ _module_preset=”default” module_alignment=”center” custom_padding=”25px||27px||false|false” custom_padding_tablet=”25px||27px||false|false” custom_padding_phone=”” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”3_4,1_4″ _builder_version=”4.22.0″ _module_preset=”default” custom_margin=”25px||||false|false” custom_margin_tablet=”” custom_margin_phone=”-26px||-23px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.0″ _module_preset=”default” text_font=”||||||||” text_text_color=”#4F4F4F” text_font_size=”30px” text_line_height=”1.2em” header_font_size=”21px” header_2_text_color=”#4F4F4F” header_2_font_size=”30px” width=”100%” custom_margin=”||4px|||” text_font_size_tablet=”” text_font_size_phone=”20px” text_font_size_last_edited=”on|phone” header_2_font_size_tablet=”” header_2_font_size_phone=”20px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.22.0″ _module_preset=”default” text_text_color=”#4F4F4F” text_font_size=”18px” text_line_height=”1.8em” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n \u2022 Proactief, outbound chatdialogen te versturen naar de eindklant en te tracken en tracen. Denk aan een verzekeringscheckup.<\/p>\n \u2022 Reactief Inbound: eindklanten door inzet van een Digitale Collega sneller en makkelijker zaken te laten regelen voor de meest gevraagde processen waarvoor zij contact zoeken met jouw organisatie. In een strak geleide, en zo persoonlijk mogelijke, chatdialoog.<\/p>\n \u2022 Een auditlog op te bouwen van de conversaties, waardoor track & tracen mogelijk is.<\/p>\n \u2022 De eindklant, en eventuele andere betrokken personen, een chatbot resume in de vorm van een gespreksverslag te leveren.<\/p>\n \u2022 Je klanten gewoon door te laten gaan met waar ze zijn gebleven in een dialoog.<\/p>\n \u2022 Via de link gaan ze gewoon weer verder met het gesprek.<\/p>\n \u2022 Teleurstelling te voorkomen doordat concrete processen worden geautomatiseerd richting gewenste uitkomsten, met data-integratie.<\/p>\n \u2022 Invoerfouten te voorkomen, dankzij een eigen interface (denk aan datumvelden, exit controles op getallen etc.) Iets wat \u2018algemene’ chatbots niet bieden. Dit is ook veel klantvriendelijker.<\/p>\n \u2022 Hogere response rates te krijgen, omdat de dialogen continue geoptimaliseerd worden (optioneel) door samen te werken met gedragspsychologen.<\/p>\n \u2022 ISO27001 gecertificeerd, GDPR proof en ISAE3000 compliant te zijn.<\/p>\n \u2022 Bewezen positieve impact op CSAT, NPS en CES (Customer Effort Score)<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/digitalecollega.eu\/wp-content\/uploads\/2023\/02\/avatar_Laura.png” _builder_version=”4.22.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.22.0″ _module_preset=”default” background_color=”#3468D0″ module_alignment=”center” custom_padding=”||||false|false” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”||||false|false” custom_margin_tablet=”” custom_margin_phone=”-26px||-23px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.0″ _module_preset=”default” text_font=”||||||||” text_text_color=”#4F4F4F” text_font_size=”30px” text_line_height=”1.2em” header_font_size=”21px” header_2_text_color=”#4F4F4F” header_2_font_size=”30px” width=”100%” custom_margin=”||4px|||” text_font_size_tablet=”” text_font_size_phone=”20px” text_font_size_last_edited=”on|phone” header_2_font_size_tablet=”” header_2_font_size_phone=”20px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.22.0″ _module_preset=”default” text_text_color=”#4F4F4F” text_font_size=”18px” text_line_height=”1.8em” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\nDe Digitale Collega helpt jouw organisatie om:<\/strong><\/h2>\n
Kortom: meer klanttevredenheid met de Digitale Collega<\/span>
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