{"id":29750,"date":"2023-02-09T08:56:35","date_gmt":"2023-02-09T08:56:35","guid":{"rendered":"https:\/\/dialoggroup.eu\/?page_id=29750"},"modified":"2023-08-28T11:10:21","modified_gmt":"2023-08-28T10:10:21","slug":"oplossingen-voor-de-telecom-sector","status":"publish","type":"page","link":"https:\/\/dialoggroup.eu\/oplossingen-voor-de-telecom-sector\/","title":{"rendered":"Oplossingen voor de Telecom sector"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” disabled_on=”off|off|off” admin_label=”Header” _builder_version=”4.20.0″ background_color=”rgba(10,0,0,0.23)” background_image=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2023\/02\/AdobeStock_345229830.webp” background_blend=”overlay” width=”100%” max_width=”100%” module_alignment=”center” min_height=”540px” min_height_tablet=”540px” min_height_phone=”auto” min_height_last_edited=”on|phone” height=”1000px” height_tablet=”1000px” height_phone=”auto” height_last_edited=”on|phone” max_height=”0px” max_height_tablet=”0px” max_height_phone=”” max_height_last_edited=”on|phone” custom_margin=”||||false|false” custom_margin_tablet=”” custom_margin_phone=”||-3px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”|0px||0px|false|false” custom_padding_tablet=”” custom_padding_phone=”30px||21px||false|false” background_last_edited=”on|phone” background_image_tablet=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2023\/02\/AdobeStock_345229830.webp” background_enable_image_tablet=”on” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”3_4,1_4″ _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”15px||||false|false” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” text_text_color=”#FFFFFF” text_font_size=”20px” header_text_color=”#FFFFFF” header_font_size=”38px” header_2_text_color=”#FFFFFF” header_2_font_size=”38px” header_3_font=”|300|||||||” header_3_text_color=”#FFFFFF” header_3_font_size=”37px” header_3_line_height=”1.3em” width=”100%” width_tablet=”82%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”left” custom_padding=”|0px|||false|false” header_font_size_tablet=”33px” header_font_size_phone=”22px” header_font_size_last_edited=”on|phone” text_text_shadow_style=”preset3″ header_text_shadow_style=”preset2″ header_text_shadow_color=”rgba(0,0,0,0.25)” global_colors_info=”{}”]<\/p>\n

TELECOM<\/strong><\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” text_text_color=”#FFFFFF” text_font_size=”20px” header_text_color=”#FFFFFF” header_font_size=”33px” header_2_text_color=”#FFFFFF” header_2_font_size=”38px” header_3_font=”|300|||||||” header_3_text_color=”#FFFFFF” header_3_font_size=”37px” header_3_line_height=”1.3em” width=”100%” width_tablet=”82%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_padding=”0px||0px||false|false” header_font_size_tablet=”33px” header_font_size_phone=”22px” header_font_size_last_edited=”on|phone” text_text_shadow_style=”preset3″ header_text_shadow_style=”preset2″ header_text_shadow_color=”rgba(0,0,0,0.25)” global_colors_info=”{}”]<\/p>\n

Buitengewoon goed bereikbaar zijn, ook tijdens piekmomenten. Stroomlijn je klantinteracties over de gehele organisatie.<\/p>\n

\u2714 Schaalbare customer service en kostenbeheersing
\u2714 24\/7 customer service bieden zonder lange wachtrijen
\u2714 Klanten helpen, zoals je zelf geholpen wilt worden<\/p>\n

[\/et_pb_text][et_pb_button button_url=”#oplossingen-nuts” button_text=”Direct naar oplossingen” button_alignment=”left” _builder_version=”4.19.5″ _module_preset=”default” custom_button=”on” button_text_size=”18px” button_text_color=”#ffffff” button_bg_color=”#FF770A” button_bg_use_color_gradient=”on” button_bg_color_gradient_direction=”35deg” button_bg_color_gradient_stops=”#ff770a 0%|#ff8726 100%” button_border_radius=”3px” button_use_icon=”off” custom_margin=”|0px|20px|0px|false|false” custom_margin_tablet=”10px|0px|10px|0px|false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”5px|25px|5px|25px|false|false” box_shadow_style=”preset3″ box_shadow_color=”rgba(0,0,0,0.29)” locked=”off” global_colors_info=”{}” button_text_color__hover_enabled=”on|hover” button_text_color__hover=”#FFFFFF” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#FFFFFF” button_bg_enable_color__hover=”on” button_border_color__hover_enabled=”on|hover” button_border_color__hover=”#3468D0″ button_border_width__hover_enabled=”on|hover” button_border_width__hover=”2px” button_bg_color_gradient_stops__hover=”#3468d0 0%|#004a97 100%” button_bg_use_color_gradient__hover=”on”][\/et_pb_button][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” text_font_size=”17px” text_text_shadow_style=”preset3″ global_colors_info=”{}”]<\/p>\n

Of download de company brochure<\/a><\/span><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.19.5″ _module_preset=”default” module_alignment=”center” custom_padding=”25px||27px||false|false” custom_padding_tablet=”25px||27px||false|false” custom_padding_phone=”50px||||false|false” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”25px||||false|false” custom_margin_tablet=”” custom_margin_phone=”-26px||-23px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” text_font=”||||||||” text_text_color=”#4F4F4F” text_font_size=”30px” text_line_height=”1.2em” header_font_size=”21px” header_2_text_color=”#4F4F4F” header_2_font_size=”30px” width=”100%” custom_margin=”||4px|||” text_font_size_tablet=”” text_font_size_phone=”20px” text_font_size_last_edited=”on|phone” header_2_font_size_tablet=”” header_2_font_size_phone=”20px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Customer service snel overbelast? Maak \u2018m schaalbaar<\/strong><\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” text_text_color=”#4F4F4F” text_font_size=”18px” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Tel ze maar eens bij elkaar op. Al die telefoontjes, chatberichten, pb\u2019s en e-mails. Je komt al snel op duizenden contactmomenten per dag! En dan zijn piekmomenten, zoals bij een storing, nog niet meegerekend. Gelukkig zijn hier vandaag de dag genoeg oplossingen voor om de vraag op te vangen. Maar wat past het beste bij jouw organisatie en hoe maak je het je klant zo eenvoudig mogelijk?<\/p>\n

Wij helpen je al deze interacties in de gehele klantreis digitaal te optimaliseren.<\/strong> Zodat je klant via ieder touchpoint een geweldige, gepersonaliseerde service ervaart. Hoe? Door ervoor te zorgen dat jij de regie hebt over alle systemen, processen en afdelingen die met klantinteractie te maken hebben. In combinatie met oplossingen die datagedreven, digitale selfservice mogelijk maken.<\/p>\n

Kortom: we zetten alles op alles om consistente klantbelevingen te realiseren.<\/strong> Zo word je klantcommunicatie nog persoonlijker en overstijg je het vertrouwen van je klanten. Wedden dat zij niet overstappen naar je concurrent?<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.18.0″ _module_preset=”default” background_color=”#3468D0″ custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” background_color=”#EDEDED” width=”100%” max_width=”none” custom_margin=”19px|0px|0px|0px|false|false” custom_padding=”8px|0px|29px|0px|false|false” border_color_all=”#FFFFFF” border_width_bottom=”0px” border_color_bottom=”#FFFFFF” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text content_tablet=”<\/p>\n

FEITEN EN CIJFERS:<\/strong><\/h2>\n

” content_phone=”<\/p>\n

FEITEN EN CIJFERS:<\/strong><\/h2>\n

” content_last_edited=”on|desktop” _builder_version=”4.19.5″ _module_preset=”default” text_text_color=”#FFFFFF” header_text_color=”#3468D0″ header_4_text_color=”#3468D0″ background_color=”RGBA(0,0,0,0)” width=”100%” max_width=”100%” module_alignment=”center” custom_margin=”||-10px||false|false” custom_margin_tablet=”||-10px||false|false” custom_margin_phone=”15px||-20px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”28px||||false|false” custom_padding_tablet=”” custom_padding_phone=”0px||||false|false” custom_padding_last_edited=”on|phone” header_2_text_color_tablet=”” header_2_text_color_phone=”” header_2_text_color_last_edited=”on|phone” header_2_font_size_tablet=”” header_2_font_size_phone=”18px” header_2_font_size_last_edited=”on|desktop” border_color_all=”#FFFFFF” global_colors_info=”{}”]<\/p>\n

FEITEN EN CIJFERS:<\/strong><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.16.1″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_number_counter title=”Telecombedrijven staan met een NPS-score van gemiddeld 31 onderaan de lijst van industrie\u00ebn. Werk aan de winkel dus om de klantloyaliteit te verbeteren.” number=”74″ _builder_version=”4.20.0″ _module_preset=”default” title_text_color=”#FFFFFF” title_line_height=”1.2em” number_text_color=”RGBA(255,255,255,0)” text_orientation=”left” custom_margin=”-30px||||false|false” global_colors_info=”{}”][\/et_pb_number_counter][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” text_font_size=”14px” text_orientation=”center” width=”85%” custom_padding=”||||false|false” global_colors_info=”{}”]<\/p>\n

Bron: Uniphore<\/a><\/span><\/span><\/i><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_number_counter title=”Steeds meer telecombedrijven omarmen cloud computing en zeggen oude IT-infrastructuren vaarwel zodat zij sneller kunnen inspelen op de veranderende behoeften van klanten. ” number=”81″ _builder_version=”4.20.0″ _module_preset=”default” title_text_color=”#FFFFFF” title_line_height=”1.2em” number_text_color=”RGBA(255,255,255,0)” text_orientation=”left” custom_margin=”-30px||||false|false” global_colors_info=”{}”][\/et_pb_number_counter][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” text_font_size=”14px” text_orientation=”center” width=”85%” custom_padding=”||||false|false” locked=”off” global_colors_info=”{}”]<\/p>\n

Bron: Tridens<\/a><\/span><\/span><\/i><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_number_counter title=”AI-chatbots kunnen telecomklanten een 24\/7 klantenservice bieden. Dit is van onschatbare waarde bij onvoorspelbare omstandigheden, zoals een storing. ” number=”67″ _builder_version=”4.20.0″ _module_preset=”default” title_text_color=”#FFFFFF” title_line_height=”1.2em” number_text_color=”RGBA(255,255,255,0)” text_orientation=”left” custom_margin=”-30px||||false|false” global_colors_info=”{}”][\/et_pb_number_counter][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” text_font_size=”14px” text_orientation=”center” width=”85%” custom_padding=”||||false|false” locked=”off” global_colors_info=”{}”]<\/p>\n

Bron: Dialog Group<\/span><\/span><\/span><\/i><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.19.5″ _module_preset=”default” module_alignment=”center” custom_padding=”||||false|false” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”||||false|false” custom_margin_tablet=”” custom_margin_phone=”-26px||-23px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” text_font=”||||||||” text_text_color=”#4F4F4F” text_font_size=”30px” text_line_height=”1.2em” header_font_size=”21px” header_2_text_color=”#4F4F4F” header_2_font_size=”30px” width=”100%” custom_margin=”||4px|||” text_font_size_tablet=”” text_font_size_phone=”20px” text_font_size_last_edited=”on|phone” header_2_font_size_tablet=”” header_2_font_size_phone=”20px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Onze belofte: grip op al je klantinteracties <\/strong><\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” text_text_color=”#4F4F4F” text_font_size=”18px” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

De interactie die je met een klant hebt, is vaak versplinterd over verschillende kanalen, medewerkers, systemen, processen en afdelingen. Hoe krijg je hier grip op met de complexiteit van legacy, goed gebruik van data en versplinterd ownership?<\/p>\n

Wij zorgen ervoor dat al je digitale klantinteracties persoonlijk en frictieloos verlopen, zonder het proces ingewikkeld of tijdrovend te maken. Dit doen wij met behulp van onze klantinteractielaag.<\/p>\n

Het resultaat? Een schaalbare customer service, een gestroomlijnd proces, een groeiende omzet \u00e9n meer tevreden klanten. <\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/dialoggroup.eu\/de-klantinteractielaag\/” button_text=”Meer informatie” button_alignment=”left” _builder_version=”4.19.5″ _module_preset=”default” custom_button=”on” button_text_size=”18px” button_text_color=”#ffffff” button_bg_color=”#FF770A” button_bg_use_color_gradient=”on” button_bg_color_gradient_direction=”35deg” button_bg_color_gradient_stops=”#ff770a 0%|#ff8726 100%” button_border_radius=”3px” button_use_icon=”off” custom_margin=”||||false|false” custom_margin_tablet=”10px|0px|10px|0px|false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”5px|25px|5px|25px|false|false” box_shadow_style=”preset3″ box_shadow_color=”rgba(0,0,0,0.29)” locked=”off” global_colors_info=”{}” button_text_color__hover_enabled=”on|hover” button_text_color__hover=”#FFFFFF” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#FFFFFF” button_bg_enable_color__hover=”on” button_border_color__hover_enabled=”on|hover” button_border_color__hover=”#3468D0″ button_border_width__hover_enabled=”on|hover” button_border_width__hover=”2px” button_bg_color_gradient_stops__hover=”#3468d0 0%|#004a97 100%” button_bg_use_color_gradient__hover=”on”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”oplossingen-nuts” _builder_version=”4.19.5″ _module_preset=”default” background_color=”#f9f9f9″ global_colors_info=”{}”][et_pb_row _builder_version=”4.17.3″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” width=”100%” max_width=”none” custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”8px||||false|false” border_color_all=”#FFFFFF” border_width_bottom=”0px” border_color_bottom=”#FFFFFF” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text content_tablet=”<\/p>\n

ONZE OPLOSSINGEN VOOR TELECOMBEDRIJVEN<\/strong><\/h2>\n

” content_phone=”<\/p>\n

ONZE OPLOSSINGEN VOOR TELECOMBEDRIJVEN<\/strong><\/h2>\n

” content_last_edited=”on|desktop” _builder_version=”4.20.0″ _module_preset=”default” text_text_color=”#FFFFFF” header_text_align=”left” header_text_color=”#3468D0″ header_3_text_align=”left” header_4_text_color=”#3468D0″ background_color=”RGBA(0,0,0,0)” width=”100%” max_width=”100%” module_alignment=”center” custom_margin=”||-10px|0px|false|false” custom_margin_tablet=”||-10px||false|false” custom_margin_phone=”15px||-20px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”28px|||0px|false|false” custom_padding_tablet=”” custom_padding_phone=”0px||||false|false” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”” header_2_font_size_phone=”18px” header_2_font_size_last_edited=”on|desktop” border_color_all=”#FFFFFF” global_colors_info=”{}”]<\/p>\n

ONZE OPLOSSINGEN VOOR TELECOMBEDRIJVEN<\/strong><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_icon font_icon=”Z||divi||400″ icon_color=”#4F4F4F” icon_width=”85px” _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_icon][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#4F4F4F” text_font_size=”18px” header_3_text_color=”#4F4F4F” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Onboarding nieuwe klanten<\/h3>\n

Begeleid nieuwe klanten stap voor stap in hun digitale onboarding-traject. Bijvoorbeeld via een gepersonaliseerde, interactieve video<\/a>. Dat geeft je gelijk de kans om relevante klantinformatie te verzamelen. Zonder vertraging, extra werk of vragen.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_icon font_icon=”||fa||400″ icon_color=”#4F4F4F” icon_width=”68px” _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_icon][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” text_text_color=”#4F4F4F” text_font_size=”18px” header_3_text_color=”#4F4F4F” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Klantvriendelijk factureren en betalen<\/h3>\n

Informeer klanten proactief en laagdrempelig over hun factuur. Leg alles in begrijpelijke taal uit aan de hand van persoonlijke data. Toon begrip als je betaalproblemen bij je klant signaleert en biedt proactief en geautomatiseerd oplossingen aan via elk touchpoint.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_icon font_icon=”||divi||400″ icon_color=”#4F4F4F” icon_width=”80px” _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_icon][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#4F4F4F” text_font_size=”18px” header_3_text_color=”#4F4F4F” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Schaalbare customer service<\/h3>\n

Maak je klantenservice schaalbaar tijdens piekmomenten of onderbezetting door bijvoorbeeld een Digitale Collega<\/a> in te zetten. Ondersteun dat met WhatsApp, een Mijn-omgeving, je app en interactieve, persoonlijke video’s<\/a>… Voil\u00e0, je klant wordt overal herkend en snel geholpen. En je medewerkers houden tijd over om klanten te helpen die het echt nodig hebben.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_icon font_icon=”||fa||900″ icon_color=”#4F4F4F” icon_width=”78px” _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_icon][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” text_text_color=”#4F4F4F” text_font_size=”18px” header_3_text_color=”#4F4F4F” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Selfservice<\/h3>\n

Steeds meer klanten omarmen selfservice. Geef ze dus die mogelijkheid. Stap eens in de schoenen van je klant. Hoe fijn is het als ze bijvoorbeeld hun abonnement kunnen upgraden zonder te bellen, chatten of mailen?<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.17.3″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” width=”100%” max_width=”none” custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”8px||||false|false” border_color_all=”#FFFFFF” border_width_bottom=”0px” border_color_bottom=”#FFFFFF” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text content_tablet=”<\/p>\n

TEVREDEN OPDRACHTGEVERS:<\/strong><\/h2>\n

” content_phone=”<\/p>\n

TEVREDEN OPDRACHTGEVERS:<\/strong><\/h2>\n

” content_last_edited=”on|phone” _builder_version=”4.19.5″ _module_preset=”default” text_text_color=”#FFFFFF” header_text_color=”#3468D0″ header_4_text_color=”#3468D0″ background_color=”RGBA(0,0,0,0)” width=”100%” max_width=”100%” module_alignment=”center” custom_margin=”||-10px||false|false” custom_margin_tablet=”||-10px||false|false” custom_margin_phone=”15px||-20px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”28px||||false|false” custom_padding_tablet=”” custom_padding_phone=”0px||||false|false” custom_padding_last_edited=”on|phone” header_2_text_color_tablet=”” header_2_text_color_phone=”” header_2_text_color_last_edited=”on|phone” header_2_font_size_tablet=”” header_2_font_size_phone=”18px” header_2_font_size_last_edited=”on|desktop” border_color_all=”#FFFFFF” global_colors_info=”{}”]<\/p>\n

TEVREDEN OPDRACHTGEVERS:<\/strong><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_3,1_3″ _builder_version=”4.19.5″ _module_preset=”default” width=”62%” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_testimonial portrait_url=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2022\/06\/review4.png” quote_icon=”off” portrait_width=”100px” portrait_height=”100px” disabled_on=”off|off|off” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#EDEDED” background_layout=”dark” custom_padding=”||||false|false” border_radii=”on|7px|7px|7px|7px” locked=”off” global_colors_info=”{}”]<\/p>\n

\"\"<\/span><\/p>\n

<\/strong><\/span><\/p>\n

<\/strong><\/span><\/p>\n

Niet volledig digitaal, maar wel persoonlijk | <\/strong>\u2018We versturen nog documenten per post, denk aan een abonnementsbevestiging. We zien dit niet als interactieve communicatie, maar als communicatie waar de klant om gevraagd heeft. De manier waarop we documenten generen past binnen onze digital first<\/em> strategie. Ze worden volledig gepersonaliseerd. Om dit te realiseren, hebben we 17 jaar geleden Dialog Group benaderd.”<\/span><\/p>\n

Kris De Graeve
\nTelenet<\/em><\/span>
\n<\/strong><\/span><\/span><\/p>\n

[\/et_pb_testimonial][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2021\/05\/Telenet.png” alt=”Telenet logo” title_text=”Telenet” _builder_version=”4.19.5″ _module_preset=”default” width=”90%” module_alignment=”center” custom_margin=”||||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_image src=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2019\/10\/Logo-Vodafone-Ziggo.png” alt=”Dialog Group – opdrachtgevers – VodafoneZiggo” title_text=”Dialog Groep – opdrachtgevers – VodafoneZiggo4″ _builder_version=”4.19.5″ _module_preset=”default” width=”90%” module_alignment=”center” custom_margin=”18px||||false|false” locked=”off” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.17.3″ _module_preset=”default” background_color=”rgba(52,104,208,0.11)” custom_margin=”5px||||false|false” custom_padding=”35px||85px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.17.3″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” width=”100%” max_width=”none” custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”8px||||false|false” border_color_all=”#FFFFFF” border_width_bottom=”0px” border_color_bottom=”#FFFFFF” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text content_tablet=”<\/p>\n

OPLOSSINGEN PER AFDELING<\/strong><\/h2>\n

” content_phone=”<\/p>\n

OPLOSSINGEN PER AFDELING<\/strong><\/h2>\n

” content_last_edited=”on|phone” _builder_version=”4.20.0″ _module_preset=”default” text_text_color=”#FFFFFF” header_text_color=”#3468D0″ header_4_text_color=”#3468D0″ background_color=”RGBA(0,0,0,0)” width=”100%” max_width=”100%” module_alignment=”center” custom_margin=”||-10px||false|false” custom_margin_tablet=”||-10px||false|false” custom_margin_phone=”15px||-20px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”28px||||false|false” custom_padding_tablet=”” custom_padding_phone=”0px||||false|false” custom_padding_last_edited=”on|phone” header_2_text_color_tablet=”” header_2_text_color_phone=”” header_2_text_color_last_edited=”on|phone” header_2_font_size_tablet=”” header_2_font_size_phone=”18px” header_2_font_size_last_edited=”on|desktop” border_color_all=”#FFFFFF” global_colors_info=”{}”]<\/p>\n

OPLOSSINGEN PER AFDELING<\/strong><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” custom_padding_last_edited=”on|phone” _builder_version=”4.17.3″ _module_preset=”default” width=”auto” max_width=”1400px” custom_margin=”||||false|false” custom_padding=”0px|65px|0px|65px|false|false” custom_padding_tablet=”0px|65px|0px|65px|false|false” custom_padding_phone=”|15px||15px|false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][dsm_card title=”IT” content_equal_height=”on” image=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2019\/03\/medewerkers-DG-aangepast_-betrokken-medewerkers.jpg” image_background_height=”268px” content_padding=”25px|50px|25px|50px|false|false” button_text=”ONTDEK” button_url=”https:\/\/dialoggroup.eu\/oplossingen-voor-it\/” button_url_new_window=”1″ content_padding_tablet=”25px|50px|25px|50px|false|false” content_padding_phone=”|20px||20px|false|false” content_padding_last_edited=”on|phone” _builder_version=”4.17.4″ _module_preset=”default” badge_text_color=”RGBA(255,255,255,0)” header_font=”|700|||||||” header_text_color=”#3468D0″ header_font_size=”22px” body_font_size=”17px” background_color=”#FFFFFF” custom_button=”on” button_text_size=”19px” button_text_color=”#FFFFFF” button_bg_color=”#FF770A” button_custom_margin=”||||false|false” button_custom_padding=”3px|30px|4px|30px|false|false” custom_margin=”||||false|false” custom_padding=”||||false|false” border_radii=”on|3px|3px|3px|3px” box_shadow_style=”preset1″ box_shadow_blur=”11px” box_shadow_color=”rgba(0,0,0,0.19)” global_colors_info=”{}”]<\/p>\n

Zet als moderne interne dienstverlener bestaande systemen naar je hand voor betere klantinteracties.<\/p>\n

[\/dsm_card][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][dsm_card title=”KLANTENSERVICE” content_equal_height=”on” image=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2022\/02\/asynchrone-communicatie-messaging-apps-uitgelicht.jpg” image_background_height=”268px” alt=”Asynchroon communiceren via messaging apps” content_padding=”25px|50px|25px|50px|false|false” button_text=”ONTDEK” button_url=”https:\/\/dialoggroup.eu\/oplossingen-voor-it\/” button_url_new_window=”1″ content_padding_tablet=”25px|50px|25px|50px|false|false” content_padding_phone=”|20px||20px|false|false” content_padding_last_edited=”on|phone” _builder_version=”4.17.3″ _module_preset=”default” badge_text_color=”RGBA(255,255,255,0)” header_font=”|700|||||||” header_text_color=”#3468D0″ header_font_size=”22px” body_font_size=”17px” background_color=”#FFFFFF” custom_button=”on” button_text_size=”19px” button_text_color=”#FFFFFF” button_bg_color=”#FF770A” button_custom_margin=”||||false|false” button_custom_padding=”3px|30px|4px|30px|false|false” custom_margin=”||||false|false” custom_padding=”||||false|false” link_option_url=”https:\/\/dialoggroup.eu\/oplossingen-voor-klantenservice\/” border_radii=”on|3px|3px|3px|3px” box_shadow_style=”preset1″ box_shadow_blur=”11px” box_shadow_color=”rgba(0,0,0,0.19)” global_colors_info=”{}”]<\/p>\n

Maak het makkelijk, frictieloos en leuk voor je klant om zaken met jou te doen<\/span>.<\/span><\/p>\n

[\/dsm_card][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][dsm_card title=”MARKETING & INNOVATIE” content_equal_height=”on” image=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2019\/04\/professioneel.jpg” image_background_height=”268px” alt=”over ons” content_padding=”25px|50px|25px|50px|false|false” button_text=”ONTDEK” button_url=”https:\/\/dialoggroup.eu\/oplossingen-voor-it\/” button_url_new_window=”1″ content_padding_tablet=”25px|50px|25px|50px|false|false” content_padding_phone=”|20px||20px|false|false” content_padding_last_edited=”on|phone” _builder_version=”4.17.3″ _module_preset=”default” badge_text_color=”RGBA(255,255,255,0)” header_font=”|700|||||||” header_text_color=”#3468D0″ header_font_size=”22px” body_font_size=”17px” background_color=”#FFFFFF” custom_button=”on” button_text_size=”19px” button_text_color=”#FFFFFF” button_bg_color=”#FF770A” button_custom_margin=”||||false|false” button_custom_padding=”3px|30px|4px|30px|false|false” custom_margin=”||||false|false” custom_padding=”||||false|false” link_option_url=”https:\/\/dialoggroup.eu\/oplossingen-voor-marketing-innovatie\/” border_radii=”on|3px|3px|3px|3px” box_shadow_style=”preset1″ box_shadow_blur=”11px” box_shadow_color=”rgba(0,0,0,0.19)” global_colors_info=”{}”]<\/p>\n

Win klanten voor het leven door interacties \u00e9cht persoonlijk te maken.<\/span><\/p>\n

[\/dsm_card][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.19.5″ _module_preset=”default” module_alignment=”center” custom_padding=”||||false|false” global_module=”29781″ locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.17.3″ _module_preset=”default” custom_padding=”1px||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text content_tablet=”<\/p>\n

WAAROM JE OP ONS KUNT REKENEN
<\/strong><\/h2>\n

” content_phone=”<\/p>\n

WAAROM JE OP ONS KUNT REKENEN
<\/strong><\/h2>\n

” content_last_edited=”on|phone” _builder_version=”4.19.5″ _module_preset=”default” text_text_color=”#FFFFFF” header_text_color=”#3468D0″ header_4_text_color=”#3468D0″ background_color=”RGBA(0,0,0,0)” width=”100%” max_width=”100%” module_alignment=”center” custom_margin=”11px||-10px||false|false” custom_margin_tablet=”||-10px||false|false” custom_margin_phone=”15px||-20px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”14px||8px||false|false” custom_padding_tablet=”” custom_padding_phone=”0px||||false|false” custom_padding_last_edited=”on|phone” header_2_text_color_tablet=”” header_2_text_color_phone=”” header_2_text_color_last_edited=”on|phone” header_2_font_size_tablet=”” header_2_font_size_phone=”18px” header_2_font_size_last_edited=”on|desktop” border_color_all=”#FFFFFF” global_colors_info=”{}”]<\/p>\n

WAAROM JE OP ONS KUNT REKENEN
<\/strong><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,1_5,1_5,1_5,1_5″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.17.3″ _module_preset=”default” width=”100%” max_width=”1250px” custom_padding=”32px|||||” global_colors_info=”{}” width__hover_enabled=”on|desktop” width__hover=”100%”][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”30+ jaar ervaring” url=”https:\/\/dialoggroup.eu\/over-ons\/” use_icon=”on” font_icon=”||fa||900″ icon_color=”#3468D0″ image_icon_background_color=”#EDEDED” image_icon_width=”23px” _builder_version=”4.19.5″ _module_preset=”default” header_text_align=”center” header_text_color=”#3468D0″ header_line_height=”0.5em” background_color=”RGBA(255,255,255,0)” image_icon_custom_margin=”||-10px||false|false” image_icon_custom_padding=”2px|2px|2px|2px|false|false” border_radii_image=”on|15px|15px|15px|15px” border_width_all_image=”15px” border_color_all_image=”#EDEDED” global_colors_info=”{}”]<\/p>\n

We weten tegen welke uitdagingen jij aanloopt<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Certificeringen” url=”https:\/\/dialoggroup.eu\/certificeringen\/” use_icon=”on” font_icon=”Z||divi||400″ icon_color=”#3468D0″ image_icon_background_color=”#EDEDED” image_icon_width=”30px” _builder_version=”4.19.5″ _module_preset=”default” header_text_align=”center” header_text_color=”#3468D0″ header_line_height=”0.5em” background_color=”RGBA(255,255,255,0)” image_icon_custom_margin=”||-10px||false|false” image_icon_custom_padding=”2px|2px|2px|2px|false|false” border_radii_image=”on|15px|15px|15px|15px” border_width_all_image=”12px” border_color_all_image=”#EDEDED” global_colors_info=”{}”]<\/p>\n

ISAE3000, ISO27001,
FSQS-NL, EcoVadis Zilver, NEN7510<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Technologiepartners” url=”https:\/\/dialoggroup.eu\/onze-partners\/” use_icon=”on” font_icon=”||fa||400″ icon_color=”#3468D0″ image_icon_background_color=”#EDEDED” image_icon_width=”30px” _builder_version=”4.19.5″ _module_preset=”default” header_text_align=”center” header_text_color=”#3468D0″ header_line_height=”0.5em” background_color=”RGBA(255,255,255,0)” image_icon_custom_margin=”||-10px||false|false” image_icon_custom_padding=”2px|2px|2px|2px|false|false” border_radii_image=”on|15px|15px|15px|15px” border_width_all_image=”13px” border_color_all_image=”#EDEDED” global_colors_info=”{}”]<\/p>\n

Die je helpen excellente klantbelevingen te realiseren<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”80+ professionals” url=”https:\/\/dialoggroup.eu\/over-ons\/” use_icon=”on” font_icon=”||fa||900″ icon_color=”#3468D0″ image_icon_background_color=”#EDEDED” image_icon_width=”30px” _builder_version=”4.20.4″ _module_preset=”default” header_text_align=”center” header_text_color=”#3468D0″ header_line_height=”0.5em” background_color=”RGBA(255,255,255,0)” image_icon_custom_margin=”||-10px||false|false” image_icon_custom_padding=”2px|2px|2px|2px|false|false” border_radii_image=”on|15px|15px|15px|15px” border_width_all_image=”12px” border_color_all_image=”#EDEDED” global_colors_info=”{}”]<\/p>\n

Die snappen welke drempels jouw klant ervaart<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”\ufeffBenelux & DACH” url=”https:\/\/dialoggroup.eu\/contact\/” use_icon=”on” font_icon=”||fa||900″ icon_color=”#3468D0″ image_icon_background_color=”#EDEDED” image_icon_width=”30px” _builder_version=”4.20.4″ _module_preset=”default” header_text_align=”center” header_text_color=”#3468D0″ header_line_height=”0.5em” background_color=”RGBA(255,255,255,0)” image_icon_custom_margin=”||-10px||false|false” image_icon_custom_padding=”2px|2px|2px|2px|false|false” border_radii_image=”on|15px|15px|15px|15px” border_width_all_image=”12px” border_color_all_image=”#EDEDED” global_colors_info=”{}”]<\/p>\n

Met kantoren in Nederland, Belgi\u00eb en Duitsland<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” module_id=”CTA” _builder_version=”4.19.5″ _module_preset=”default” background_color=”#e9eefa” custom_padding=”70px||44px|||” custom_padding_tablet=”70px||44px|||” custom_padding_phone=”20px||20px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ module_id=”Download brochure” _builder_version=”4.17.3″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2022\/05\/Mockup-home-flyer-2.png” title_text=”Mockup home flyer (2)” force_fullwidth=”on” _builder_version=”4.17.3″ _module_preset=”default” transform_scale=”127%|127%” transform_scale_tablet=”127%|127%” transform_scale_phone=”127%|127%” transform_scale_last_edited=”on|desktop” transform_translate_tablet=”-20px|0px” transform_translate_phone=”0px|0px” transform_translate_last_edited=”on|desktop” transform_translate_linked=”off” transform_rotate=”0deg|0deg|-9deg” transform_rotate_tablet=”0deg|0deg|-9deg” transform_rotate_phone=”0deg|0deg|-9deg” transform_rotate_last_edited=”on|desktop” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|desktop” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|desktop” transform_styles_last_edited=”on|desktop” custom_margin=”|||-20px|false|false” custom_margin_tablet=”|||-20px|false|false” custom_margin_phone=”|||0px|false|false” custom_margin_last_edited=”on|phone” custom_padding=”17px||||false|false” transform_styles_tablet=”” transform_styles_phone=”” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text content_tablet=”<\/p>\n

Alles waarmee we je kunnen helpen in \u00e9\u00e9n overzicht<\/strong><\/span><\/h2>\n

Vul je gegevens in en download de company leaflet van Dialog Group:<\/span><\/h3>\n

” content_phone=”<\/p>\n

Alles waarmee we je kunnen helpen in \u00e9\u00e9n overzicht<\/strong><\/span><\/h2>\n

Vul je gegevens in en download de company leaflet van Dialog Group:<\/span><\/h3>\n

” content_last_edited=”on|phone” _builder_version=”4.19.5″ _module_preset=”default” text_text_color=”#FFFFFF” text_font_size=”18px” header_2_text_color=”#FFFFFF” header_3_text_color=”#FFFFFF” header_3_font_size=”19px” custom_margin=”||||false|false” global_colors_info=”{}”]<\/p>\n

Alles waarmee we je kunnen helpen in \u00e9\u00e9n overzicht<\/strong><\/span><\/h2>\n

Vul je gegevens in en download direct:<\/span><\/h3>\n

[\/et_pb_text][et_pb_code _builder_version=”4.22.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Accepteer marketing-cookies<\/a> om dit formulier in te schakelen.<\/div>\n

<\/p>\n

<\/div>\n