{"id":15500,"date":"2021-08-02T10:18:06","date_gmt":"2021-08-02T10:18:06","guid":{"rendered":"https:\/\/dialoggroup.eu\/customer-service-solutions\/"},"modified":"2023-08-22T09:29:50","modified_gmt":"2023-08-22T08:29:50","slug":"customer-service-solutions","status":"publish","type":"page","link":"https:\/\/dialoggroup.eu\/customer-service-solutions\/?lang=en","title":{"rendered":"Customer Service Solutions"},"content":{"rendered":"
[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” disabled_on=”off|off|off” admin_label=”Header” _builder_version=”4.16″ background_color=”#ffffff” background_image=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2021\/04\/pexels-andrea-piacquadio-3824768-digital-selfservice-1920×818-dark.jpg” parallax=”on” parallax_method=”off” width=”100%” max_width=”100%” module_alignment=”center” min_height=”540px” height=”1000px” max_height=”0px” custom_margin=”||14px|||” custom_margin_tablet=”” custom_margin_phone=”||-3px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”30px|0px|27px|0px|false|false” custom_padding_tablet=”” custom_padding_phone=”30px||21px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2021\/03\/cropped-favicon-dialoggroep-WHITE.png” title_text=”cropped-favicon-dialoggroep-WHITE” align=”center” _builder_version=”4.16″ _module_preset=”default” background_color=”RGBA(0,0,0,0)” width=”18%” width_tablet=”” width_phone=”32%” width_last_edited=”on|phone” custom_padding=”48px||||false|false” custom_padding_tablet=”” custom_padding_phone=”10px||||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”Tekst” _builder_version=”4.16″ _module_preset=”default” text_text_color=”#FFFFFF” text_font_size=”20px” header_text_color=”#FFFFFF” header_font_size=”52px” header_2_text_color=”#FFFFFF” header_2_font_size=”35px” header_3_font=”|300|||||||” header_3_text_color=”#FFFFFF” header_3_font_size=”37px” header_3_line_height=”1.3em” width=”100%” module_alignment=”center” custom_padding=”0px||||false|false” global_colors_info=”{}”]<\/p>\n
Make it easy, frictionless and fun for your customer to do business with you.
Always keep all customer data up-to-date and accessible.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_margin_tablet=”” custom_margin_phone=”39px||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||5px|||” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.16″ _module_preset=”default” width_tablet=”” width_phone=”100%” width_last_edited=”on|phone” max_width=”none” module_alignment=”center” custom_margin=”|0px||0px|false|false” custom_margin_tablet=”” custom_margin_phone=”-26px||-23px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”10px|0px|0px|0px|false|false” custom_padding_tablet=”” custom_padding_phone=”0px|25px||25px|false|false” border_color_all=”#ededed” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text content_tablet=”” content_phone=”” content_last_edited=”on|phone” _builder_version=”4.16″ _module_preset=”default” text_font=”||||||||” header_3_font=”||||||||” header_3_text_color=”#4F4F4F” header_3_font_size=”26px” header_4_text_color=”#4F4F4F” min_height=”172px” custom_margin=”10px|||15px|false|false” custom_margin_tablet=”” custom_margin_phone=”0px|||15px|false|false” custom_margin_last_edited=”on|phone” custom_padding=”|0px|5px|0px|false|false” global_colors_info=”{}”]<\/p>\n
Your colleagues work extremely hard to help every customer, but also waste a lot of valuable time. Time spent on customer information and processes that are scattered across different systems. Answering the same questions. Going through repetitive tasks. Time to start saving time.<\/p>\n
Put customer data at your agents’ fingertips and automate repetitive tasks. Simple questions? Let a customer take care of it quickly and on his own. This makes your processes much more efficient and it is much more fun for your agents to work. And your customer notices that.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” width=”100%” max_width=”none” module_alignment=”center” custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”1px|0px|29px|0px|false|false” border_color_all=”#FFFFFF” border_width_bottom=”0px” border_color_bottom=”#FFFFFF” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text content_tablet=”” content_phone=”<\/p>\n
” content_last_edited=”on|phone” _builder_version=”4.17.6″ _module_preset=”default” text_text_color=”#FFFFFF” header_text_color=”#3468D0″ header_4_text_color=”#3468D0″ background_color=”RGBA(0,0,0,0)” width=”100%” max_width=”100%” module_alignment=”center” custom_margin=”||-50px||false|false” custom_padding=”28px||18px||false|false” border_color_all=”#FFFFFF” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”#3468D0″ width=”100%” max_width=”none” max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|desktop” custom_margin=”23px||0px||false|false” custom_margin_tablet=”” custom_margin_phone=”8px||0px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” border_color_all=”#ffffff” global_colors_info=”{}”][et_pb_blurb image=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2023\/05\/Digitale-zelfservice-500-white-834.png” alt=”Digitale Zelfservice | Dialog Group” image_icon_width=”29%” content_max_width=”552px” module_class=”et-zoom-in” _builder_version=”4.21.0″ _module_preset=”default” body_text_color=”#ffffff” body_font_size=”21px” background_color=”#3468D0″ width=”100%” max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|phone” module_alignment=”center” height=”350px” height_tablet=”” height_phone=”auto” height_last_edited=”on|phone” max_height=”1000px” custom_margin=”|-107px||-25px|false|false” custom_padding=”63px||27px||false|false” link_option_url=”#DIGITAL-SELF-SERVICE” border_width_right=”2px” border_color_right=”#ffffff” border_width_bottom=”2px” border_color_bottom=”#FFFFFF” border_radii_tablet=”” border_radii_phone=”” border_radii_last_edited=”on|phone” image_max_width=”29%” global_colors_info=”{}” width__hover_enabled=”off|hover” width__hover=”118%”]<\/p>\n
DIGITAL SELF SERVICE<\/p>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb image=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2023\/05\/Oplssingen-marketing-innovatie-verande-mee-met-de-wensen-van-de-klanr-50-white-1196.png” alt=”Oplossingen marketing innovatie | Dialog Group” image_icon_width=”29%” content_max_width=”552px” module_class=”et-zoom-in” _builder_version=”4.21.0″ _module_preset=”default” body_text_color=”#ffffff” body_font_size=”21px” background_color=”#3468D0″ width=”100%” max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|phone” module_alignment=”center” height=”350px” height_tablet=”” height_phone=”auto” height_last_edited=”on|phone” max_height=”1000px” custom_margin=”|-107px||-25px|false|false” custom_padding=”63px||27px||false|false” link_option_url=”#DON-T-REPEAT-YOURSELF” border_width_right=”2px” border_color_right=”#ffffff” border_width_bottom=”2px” border_color_bottom=”#FFFFFF” border_radii_tablet=”” border_radii_phone=”” border_radii_last_edited=”on|phone” image_max_width=”29%” global_colors_info=”{}” width__hover_enabled=”off|hover” width__hover=”118%”]<\/p>\n
DON’T REPEAT YOURSELF<\/p>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb image=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2021\/04\/Voor-IT-bespaar-tijd-500-white-4.png” alt=”Voor IT bespaar tijd | Dialog Group” image_icon_width=”29%” content_max_width=”552px” module_class=”et-zoom-in” _builder_version=”4.21.0″ _module_preset=”default” body_text_color=”#ffffff” body_font_size=”21px” background_color=”#3468D0″ width=”100%” width_tablet=”” width_phone=”” width_last_edited=”on|desktop” module_alignment=”center” height=”350px” height_tablet=”” height_phone=”auto” height_last_edited=”on|phone” max_height=”1000px” custom_margin=”|-107px||-50px|false|false” custom_padding=”63px||27px||false|false” link_option_url=”#BE-AVAILABLE-24-7″ border_width_right=”2px” border_color_right=”#ffffff” border_width_bottom=”2px” border_color_bottom=”#FFFFFF” image_max_width=”29%” global_colors_info=”{}” width__hover_enabled=”off|hover” width__hover=”118%”]<\/p>\n
BE AVAILABLE 24\/7<\/p>\n
[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” module_id=”DIGITAL-SELF-SERVICE” _builder_version=”4.16″ _module_preset=”default” background_color=”rgba(0,0,0,0)” width=”100%” max_width=”none” module_alignment=”center” custom_margin=”0px|0px||0px|false|false” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding=”0px|0px|0px|0px|false|false” custom_css_main_element=”align-self: center;” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”align-self: center;” global_colors_info=”{}”][et_pb_image src=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2021\/04\/Selfservice-960×800-1.jpeg” align=”center” force_fullwidth=”on” disabled_on=”off|on|on” _builder_version=”4.16″ _module_preset=”default” custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”0px|0px|0px|0px|false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text content_tablet=”” content_phone=”” content_last_edited=”on|phone” _builder_version=”4.16″ _module_preset=”default” text_line_height=”1.4em” header_line_height=”1.3em” header_2_font_size=”30px” header_4_text_color=”#4F4F4F” header_4_font_size=”20px” width=”100%” module_alignment=”center” custom_padding=”0px|245px||115px|false|false” custom_padding_tablet=”” custom_padding_phone=”25px|25px|25px|25px|false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n
Your customer is given the control to arrange things himself, when and how it suits him. This leaves you more time for extra personal attention at moments that matter.<\/p>\n
Put customers in charge Settled in just one go<\/strong> You are there when you need to be there [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”align-self: center;” global_colors_info=”{}”][et_pb_image src=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2021\/04\/Selfservice-960×800-1.jpeg” align=”center” force_fullwidth=”on” disabled_on=”on|off|off” _builder_version=”4.16″ _module_preset=”default” custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”0px|0px|0px|0px|false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” module_id=”DON-T-REPEAT-YOURSELF” _builder_version=”4.16″ _module_preset=”default” background_color=”rgba(0,0,0,0)” width=”100%” max_width=”none” module_alignment=”center” custom_margin=”0px|0px||0px|false|false” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding=”0px|0px|0px|0px|false|false” custom_css_main_element=”align-self: center;” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”align-self: center;” global_colors_info=”{}”][et_pb_image src=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2021\/04\/nl_KCS_TOTAAL960x800-1.png” force_fullwidth=”on” _builder_version=”4.16″ _module_preset=”default” background_color=”rgba(52,104,208,0.14)” custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”0px|0px|0px|0px|false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”align-self: center;” global_colors_info=”{}”][et_pb_text content_tablet=”” content_phone=”” content_last_edited=”on|phone” _builder_version=”4.16″ _module_preset=”default” text_line_height=”1.4em” header_line_height=”1.3em” header_2_font_size=”30px” header_4_text_color=”#4F4F4F” header_4_font_size=”20px” module_alignment=”center” custom_padding=”0px|245px||115px|false|false” custom_padding_tablet=”” custom_padding_phone=”25px|25px|0px|25px|false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n 90% of your customer questions are about the same thing. Answer these in an automated way. And also automate those repetitive tasks around each customer call. That will make a difference.<\/p>\n Answer customer questions automatically and asynchronously<\/strong> Less manual work Prevent boredom Help your customer faster<\/strong> [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” module_id=”BE-AVAILABLE-24-7″ _builder_version=”4.16″ _module_preset=”default” background_color=”rgba(0,0,0,0)” width=”100%” max_width=”none” module_alignment=”center” custom_margin=”0px|0px||0px|false|false” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding=”0px|0px|0px|0px|false|false” custom_css_main_element=”align-self: center;” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”align-self: center;” global_colors_info=”{}”][et_pb_image src=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2021\/04\/Klanteservice_-247-bereikbaar_pexels-photomix-company-887751-960-800.jpg” force_fullwidth=”on” disabled_on=”off|on|on” _builder_version=”4.16″ _module_preset=”default” custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”0px|0px|0px|0px|false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text content_tablet=”” content_phone=”” content_last_edited=”on|phone” _builder_version=”4.16″ _module_preset=”default” text_line_height=”1.4em” header_line_height=”1.3em” header_2_font_size=”30px” header_4_text_color=”#4F4F4F” header_4_font_size=”20px” module_alignment=”center” custom_padding=”0px|245px||115px|false|false” custom_padding_tablet=”” custom_padding_phone=”25px|25px||25px|false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n Customers want to find answers for themselves, without a hold music. Make that data easy to find, through the channels your customer prefers to use.<\/p>\n No more waiting until Monday<\/strong> Keep information up-to-date easily<\/strong> Chatting today <\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”align-self: center;” global_colors_info=”{}”][et_pb_image src=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2021\/04\/Klanteservice_-247-bereikbaar_pexels-photomix-company-887751-960-800.jpg” force_fullwidth=”on” disabled_on=”on|off|off” _builder_version=”4.16″ _module_preset=”default” custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”0px|0px|0px|0px|false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”#3468D0″ module_alignment=”center” custom_margin=”-5px||||false|false” custom_margin_tablet=”” custom_margin_phone=”-33px||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||5px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” background_color=”#3468D0″ width=”100%” max_width=”none” module_alignment=”center” custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”0px|0px|0px|0px|false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text content_tablet=”” content_phone=”<\/p>\n ” content_last_edited=”on|phone” _builder_version=”4.16″ _module_preset=”default” text_text_color=”#FFFFFF” text_font_size=”18px” header_text_color=”#FFFFFF” header_font_size=”27px” header_line_height=”1.3em” header_2_text_color=”#FFFFFF” header_2_font_size=”30px” header_2_line_height=”1.2em” header_3_text_color=”#FFFFFF” width=”43%” width_tablet=”” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”0px||26px||false|false” custom_padding=”55px||0px||false|false” custom_padding_tablet=”” custom_padding_phone=”25px|25px|0px|25px|false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_button button_url=”https:\/\/dialoggroup.eu\/de-klantinteractielaag\/” button_text=”LET’S GET STARTED” button_alignment=”center” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_color=”#FFFFFF” button_bg_color=”#3468D0″ button_border_width=”2px” custom_margin=”||61px||false|false” custom_padding=”|50px|7px|50px|false|false” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.19.1″ _module_preset=”default” border_width_top=”10px” border_color_top=”#E9EEFA” border_width_bottom=”10px” border_color_bottom=”#E9EEFA” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”2_5,3_5″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/dialoggroup.eu\/wp-content\/uploads\/2022\/06\/Clipboard-1.png” title_text=”Clipboard (1)” _builder_version=”4.17.4″ _module_preset=”default” transform_rotate=”0deg|0deg|-1deg” width=”76%” module_alignment=”right” box_shadow_style=”preset2″ box_shadow_horizontal=”4px” box_shadow_blur=”9px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n In this white paper we help you on your way with the biggest challenges of the moment: complex organizational structures, a complex IT landscape and poor quality of (customer) data:<\/p>\n [\/et_pb_text][et_pb_code _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||||false|false” global_colors_info=”{}”]<\/p>\n
<\/strong>To arrange business through their preferred channel. While retaining all customer data. <\/span><\/p>\n
Customers no longer need to call because they get stuck.<\/p>\n
<\/strong>Digital where possible. Personal at times that make the difference.<\/p>\nDON’T REPEAT YOURSELF<\/strong><\/h2>\n
And have more time for complex questions.<\/p>\n
<\/strong> Through better links between systems.<\/span><\/p>\n
<\/strong>By taking boring and repetitive work off the hands of your colleagues.<\/p>\n
By bringing customer data and processes together.<\/span><\/p>\nBE AVAILABLE 24\/7<\/strong><\/h2>\n
Because your website, chat, mobile app or my environment never has a weekend.<\/p>\n
Send your information from one place to all your digital channels.<\/p>\n
<\/strong>A chatbot that does work. With a live take over when needed.<\/p>\nThe best way to continuously distinguish yourself is through great customer service.
\nWhy don’t we get to work?<\/h2>\nTHE BEST WAY TO CONTINUOUSLY DIFFERENTIATE YOURSELF IS THROUGH GREAT CUSTOMER SERVICE. SHALL WE GET TO WORK?<\/h2>\n
FROM CUSTOMER ORIENTED THINKING TO CUSTOMER-CENTRIC ACTION<\/strong><\/h2>\n
Download the free whitepaper<\/span><\/h4>\n