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- Learn how to go from customer-centric thinking, to customer-centric doing.
- How you ensure that digital customer journey’s matches your customer’s needs.
- How to transform a CIO into an internal business partner.
- And much more in-depth content….
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A person with an auditory disability will never become a satisfied customer if the only way to communicate with your organization is through the telephone. While a person with a visual impairment does not want to receive information from you through a video. But also persons without disabilities can encounter problems in contacting your organization…
That customers want to contact your organization easily is nothing new. But that customers want to contact you at any time, via their own preferred channel... is your organization prepared for this? Start with asynchronous communication.JUMP AHEAD TO: [ez-toc]What is...
Developments around digital customer interactions are moving at lightning speed. More and more organizations are using technology to serve their customers in a personalized way. In this article we share the 6 latest trends in digital customer interactions.1. Increase...