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In the battle for the customer, offering an optimal customer experience (CX) is your most important weapon. Made up to 85% of customer contact nowadays is digital and automated. A lot can be gained here.

Dialog Groep, as an expert in the field of end-to-end digital customer communication, would like to discuss the most important trends, developments and challenges in the field of customer experience (CX), customer interaction and engagement.

In addition to inspiring guest speakers, you can expect the following from this day:

  • Market information and recent research
  • Trends in customer communication and interaction
  • Innovative practical cases from our customers
  • INNOVATION HUB: space for demonstrations & knowledge exchange
  • Keynote by Sydney Brouwer “The Customer of the Future
  • Interesting break-out sessions
  • Panel discussion with experts from the CX field

Guest speakers #FOCI2019 

Sydney Brouwer (Keynote)

Sydney is often asked to deliver keynotes on customer centric leadership, culture and the customer of the future. His presentation are highly energetic, humorous and come with a truck load of real world examples and anecdotes. He believes that organisations who succeed in bringing this human aspect back, will be the champions of the next decades. Therefore his mission is: Bringing Humanity back to Business.

Caspar Fraiture

Caspar is supervisor, director digital, managing consultant at Bvolve and speaker at international events. With knowledge and fascination for the influence of e-commerce and social media during the customer journey, he silently guides organisations through the digital disruptive economy of today. He is a digital transformer. And would like to help you become the disruptor instead of others. 

Nicole van den Heuvel


The value of Customer contact is underestimated? Not in this generation. The quality of your customer engagement has immense influence on the success of your organisation. Nicole works in the business market of VodafoneZiggo with passion every day. Nicole’s motto is; You should never show vainglorious attitude and always look at yourself and your surroundings with wonder. Nicole will take part in the panel in the afternoon.

Peter Eikelboom

de Volksbank

Peter is Innovation Manager at de Volksbank. He is closely involved in the development of Meegeven.nl, a knowledge site and a digital safe with your personal relatives plan. Everything you share with each other in advance makes it easier to settle a death afterwards

Nanda Nottelman


Nanda is Product Market Manager at VIVAT and together with Robbert Hoekstra she presents how VIVAT applies interactive and personalised video regarding expressing expiring annuity policy.

Robbert Hoekstra


Robbert is Product Market Manager Innovation and Product Owner of a business change team. Together with Nanda he presents how VIVAT applies interactive and personalised video regarding expressing expiring annuity policy.

The future of Customer Interaction is sponsored by: