Merry Christmas
and a healthy,
inspiring 2023
RETROSPECT ON 2022 BY PATRICK ROELANDT
Patrick: ”For Dialog Group, it has been a special year with many milestones. We experienced incredible growth, both in the Netherlands and abroad. This required an international name. After all, the name Dialog Groep is Dutch and therefore we decided to change our name with one minor adjustment to the English Dialog Group.”
Patrick Roelandt
Managing director & co-owner
LinkedIn
HIGHLIGHTS OF 2022
Celebrated our 30th anniversary with a great event
More about this >>
Expansion to Germany and the Czech Republic
Read more >>
Acquisition of industry peer Eerstestap.nl
Press release >>
Launched a Dutch website about the Digital Colleague
Take a look >>
Certified: ISAE3000 type 2 & Ecovadis Zilver
CSR-policy >>
Changes in our area of expertise
Patrick: ”In between all the above highlights, we have seen our field change at a rapid pace. Digital channels are being embraced, Cloud and SaaS are being accepted, and customer journey thinking is becoming more established. The focus on Risk & Compliance, Information Security and Corporate Social Responsibility is also increasing. To meet these standards, we have worked hard to achieve the ISAE3000 Type 2 and Ecovadis Silver certification.”
Looking forward to 2023
”We are excited about next year and look forward to implement conversational ai solutions with customers and rolling out RapidCX: the new, user-friendly Hosted Managed Services CXM platform from our technology partner Precisely. This will allow us to offer full cloud-based unburdening, with more automated processes at lower costs.”
On behalf of all my colleagues, I thank our customers and associates for their cooperation and trust.
Kind regards,
Patrick Roelandt
Managing Director & Co-owner Dialog Group