Our cunsultant tells: Hugo van Speybroeck
Interview with: Hugo Van Speybroeck – senior consultant
‘18 years ago I was approached by a headhunter office in Leuven. They were looking for someone with an all-round IT profile who at the same time enjoys contact with customers. A role that suited me down to the ground. So I didn’t hesitate for long and took up the challenge at Dialog Group in Belgium. I now have 26 years of experience in the IT sector.’
Hugo: ‘The clients I work for are mainly organizations in Belgium and Luxembourg. I learn a lot because of the variety of clients. There is always enough challenge. Just like Hans, I enjoy being involved in projects from A to Z. As a consultant you have a lot of responsibility. You have to respond quickly to the needs of a customer. Sometimes they are more complicated than you anticipated, but with all the knowledge and experience in our organization, we can always find a solution.
Having fun in my work is important to me. With my knowledge, I always want to be able to answer the customer’s question with enthusiasm. If I don’t know something yet, I learn it. Besides my work as a consultant, I like to play music. I play bass guitar and drums. Together with my youngest daughter Lina I have picked up an old hobby: judo. This is where I can give it my all.”
Customer Experience Management: 4 trends for 2023
Customer Experience Management (CXM) is a hot topic. More and more companies are recognizing that providing a great customer experience is the route to business success and growth. Is your organization ready to put CXM into practice? In this blog, read the key CXM trends of 2023.
Digital colleague Joyce: the insurance check-up from VvAA
Dialog Group has developed a digital colleague for VvAA to periodically perform insurance check-ups for large groups of customers. Guy Polman, Service Desk Manager at VvAA, talks about the challenges, experiences, and successes of the Digital Colleague Joyce.
Digital accessibility goes beyond a pdf
A person with an auditory disability will never become a satisfied customer if the only way to communicate with your organization is through the telephone. While a person with a visual impairment does not want to receive information from you through a video. But also persons without disabilities can encounter problems in contacting your organization...