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Presentations #FOCI2019

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Welcome & Program

Patrick Roelandt
Managing Director – Dialog Groep

Key track for succes and the three trends (Dutch)

Caspar Fraiture
Managing Consultant – Bvolve

The Future of Customer Interaction 

Patrick Roelandt
Managing Director – Dialog Groep

Innovation with the human size (Dutch)

Peter Eikelboom & Ines Bouazra
Innovation Manager – de Volksbank

Digital and yet personal (Dutch)

Nanda Nottelman & Robbert Hoekstra
Product Markt Managers – VIVAT

The Customer of the Future (Dutch)

Sydney Brouwer
Author & Speaker

Vision on digital omnichannel roadmap
Using the EngageOne® platform

Christopher Hall
VP Product Management – Pitney Bowes

Boost customer engagement using Seamless Customer Journeys

Michiel Wentzel
Pre-sales consultant – Pitney Bowes

The importance of inclusive communications

Tim Nelms
VP Channels and Alliances – Crawford Technologies

Evolving the foundation of your trusted customer communication hub

Parineeta Chaudhary
Senior Product Manager – Pitney Bowes


Transform towards end-to-end digital customer experiences

Rod Vickers
VP Business Development and Alliances – Intelledox

Enable Secure and seamless transactions Using Digital Authentication

Patrick Beckman Lapré
Director Sales & Marketing – QuoVadis Trustlink B.V.

Next-gen Digital Engagement platform for Business users

Chris Cummings
Product Management Digital Strategy – Pitney Bowes

Control & improve your customer experience by using realtime interactive dashboards, insights and orchestration

Achim Schuch
Senior Channel Manager – Crawford Technologies

How Personalised Interactive video can add value in the entire customer lifecycle

Gerhard Heide
Director Global Market Strategy – Pitney Bowes

The importance of Single Customer View & data quality in customer engagement strategies

Thomas Spielberger
Solution Consultant – Pitney Bowes

Customer Information Management
Data Management and Integration whitepaper Single View of Customer

Pitney Bowes

Whitepaper (in Dutch)
Raad van Toezicht ontbeert kennis van digitech en social media


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