Took place on: 23-03-2023 at 11:00 AM - 12:00 PM
Learn how a Digital Colleague in combination with WhatsApp can support your team in time-consuming customer contact processes.
About this webinar:
Are customers increasingly finding you via WhatsApp? Outside office hours or at times when it is inconvenient? Do you find it difficult to get a grip on all those WhatsApp conversations? In this webinar you will learn how to... Digital Colleague in combination with WhatsApp, it supports your team in time-consuming customer contact processes. And also how to integrate WhatsApp as a communication channel into your business processes and get a grip on these conversations.
Using an example from the insurance world, we show you how to use a Digital Colleague within WhatsApp effectively and cost-efficiently, so that your customers are helped faster, your customer contact process is organized more intelligently and employees have time for other work. Or can simply enjoy their free time…
Are you…
...that director or manager who recognizes that WhatsApp is a fast and easy channel for contact with your customers, but is concerned about the lack of control over contact via non-business channels and processes?
…the trusted contact person or agent who does everything for the customer and therefore also answers customer questions via WhatsApp in the evenings, at weekends and during holidays?
...that CX specialist or marketer who notices that the customer journey via (business) WhatsApp is not going well and that the NPS or CES score is lowering rather than improving?
What exactly is a Digital Colleague?
The Digital Colleague is a process bot that supports you in customer contact. The bot takes over time-consuming, repetitive tasks automatically. The result? Help more customers at the same time and free up time for more complex, cost-effective customer interactions. Combine this with WhatsApp, and you have the best of both worlds. You can be reached via a communication channel that almost everyone likes to use and you spend relatively little time on it thanks to intelligent automation.
The Digital Colleague: proven effective
“Because our Digital Colleague Joyce is so well used by our customers, we can provide large groups of customers with the service they deserve. At the same time, our advisors have sufficient time to have substantive conversations with customers who need this.”
Guy Polman Manager Service Desk VvAA
“Our Digital Colleague Marjolijn helps our customers apply for and digitally sign a bank guarantee. She takes our customers step by step through an optimized process. Very clear and concise. In short: we are happy with Marjolijn.”
Antoinette Kalkman - Director Nationale Waarborg
Speakers
Goran van Hese
Digital Communication Expert
Philippe Van Nieuwenborgh
Managing Consultant &
co-owner
Dialog Group
Jan Verstegen
Managing Consultant Conversational
Dialog Group
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