What will you do as a CCM / Customer Communication Management application specialist?

You won't find a job like this everywhere. We train you to become an expert in customer interaction and communication solutions. You will use your expertise in projects with our customers. You will maintain and develop (complex) templates for customer interaction, such as a digital letter, an e-mail, 'my environment' and other interactive documents. You will also work on solutions that are needed to create these communications, such as data optimization, AI and accessibility (improving digital accessibility/inclusivity for all customers).

Dialog Group colleagues

We are Dialog Group. Discover how we can add value to you, and you to us.

For our organization’s customers, it is important that they communicate with their own customers in a timely and relevant manner. Customer interaction solutions ensure that customer communication across all channels guarantees a consistent, personalized customer experience. Banks, insurers, energy companies, print service providers and many other organizations often have to process all of this critical business communication in high volumes within a tight time-to-market.

An overview of what you will do as a CCM Application Specialist:

  • Developing and perfecting complex, dynamic templates for customer communication:
    • Integrating data from different sources;
    • Implementing advanced business rules for content personalization;
    • Collaborate with functional designers to create visually appealing layouts;
    • Programming and configuring templates to generate personalized expressions.
  • Building end-to-end solutions that bring together data, logic and design to deliver tailored communications to each individual customer.
  • Optimizing the delivery process to get the right message to the consumer via the right channel at the right time.
  • Pioneering with cutting-edge technologies such as AI, data integrations and orchestration solutions to improve communication processes.
  • Collaborate in multidisciplinary teams to solve complex customer communication issues.
  • Working independently on tasks and projects, also within a team.
  • Turning challenges into opportunities by thinking creatively and solution-oriented.

Who are we looking for?

  • You have a completed bachelor's or master's degree in ICT, BIM or Software Engineering with some experience, preferably in a business environment.
  • You can work with HTML, JavaScript, CSS.
  • And if you know something about AWS or Azure, that is a plus.
  • You are Dutch speaking and have a good command of English.
  • You are a good listener and are not modest.
  • You dare to take initiative and have the ambition to grow into a solution specialist or consultant in the long term.
  • You have no problem traveling to customers and of course our office in Bunnik.

What do we have to offer you?

  • It is a full-time position for 40 hours per week. If you want to work 36 hours, that is certainly negotiable. We work hybrid, which means that you work part of your working week at the client and part from another workplace. This can be done from home, but we prefer to see you at our office in Bunnik where you also meet other colleagues.
  • We have a Performance Management System that provides ample room for personal development.
  • With us, it's all about people. We have a flat, informal structure. Besides hard work, we also value relaxation and team building, with regular social activities such as boat trips, barbecues, pub quizzes, padel evenings.
  • Our offices in the Netherlands, Belgium, Germany and the Czech Republic offer a pleasant working environment with flex spaces, quiet areas and relaxation facilities. We like to have lunch together at our central dining table and stimulate a good work-life balance.

Is this the job for you?

Are you interested in this new position within Dialog Group, please send your motivation and CV
on Karen van Vliet, HR Manager. She can be reached via recruitment@dialoggroup.eu.
If you would like more information or have specific questions, please contact
Rob van Barlingen, manager Dialog Services. He can be reached via rob.vanbarlingen@dialoggroup.eu
or by telephone on +316 549 43 437.

A Pre-Employment Screening is part of the application procedure.

PS: We are not looking for candidates through recruiters.