Use cases and customer stories
With more than 30 years of experience, we have already helped countless customers. Below is an overview of successful cases that we have carried out. In some cases the names of the companies have been anonymized.
Inspiring customer stories
Dialog Group developed a smart Digital Colleague for CROP that guides clients step-by-step through their tax return and automatically handles documents, questions, and data processing.
How CROP automated 80% of their repetitive work and served their customers faster and more accurately with a Digital Colleague.
Dialog Group implemented a smart iDEAL integration with QR codes in letters and clickable links in emails for this insurer. The result? Customers can now pay with one click of a button, without complicated manual transfers.
Customer testimonial: Bert Sonneveld – de Vereende
The final solution was developed with the help of Dialog Group, behavioral psychologists, conversation designers, advisors, Customer Care employees and growth hackers. Thanks to this collaboration, process bot Joyce to life: our Digital Colleague.
Guy Polman
Manager Service Desk VvAA
The system that Dialog Group has delivered to us, lives off information flows. We must process customer data in a structured and secure manner. Only then can customers receive a letter in which we briefly describe their products and situation. We show that we value the customer and know his/her needs.
Kris De Graeve
Telenet
Dialog Group has deployed personalized, interactive videos together with Zwitserleven. Including a video for the survivors check. With this check, customers can check what the financial risks are when their partner dies. The system behind the video calculates with real-time data.
Nanda Nottelman-de Bruijn
Zwitserleven
In the past, Bank J. van Breda & C° faced a complex challenge, namely becoming a completely paperless bank. Together with Dialog Group J. van Breda & C° has managed to digitize their processes without losing the ease of use and the personal touch. All systems connect nicely with each other, so that the customer experience is uniform through every channel.
Customer speaking: Vincent Goelen from J.Van Breda & C°
How do we help you?
With our services and expertise
We will investigate together with you during a Discovery Workshop of Digital CX Workshop how and where customer interaction and customer experience can be improved. In collaboration with those involved within your organization, we make connections so that you can optimally support your customers and employees. We align the business or marketing department more with the IT department and customer service.
With our solutions
Our professionals ensure that you can make data-driven choices in your customer journeys and help you implement the most suitable solution. Consider, for example, intelligent digital self-service for your customers, a process bot that takes over your repetitive tasks or a personalized interactive video. After the implementation and explanation, you will get started with the solution(s) you have chosen.
Contact us
We help your organization on its way to the best customer communication and digital customer interaction, with the greatest time and cost savings. We ensure that everything is digitally accessible for your customers. Leave your details and we will contact you.
Tip: with additional information we can help you in a more targeted manner.
